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Volume 13, Issue 5

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 13, Issue 5 (2002)

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Total Quality Management, Volume 13, Issue 5 (2002)

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Original Articles

Article

Quality in construction: The situation of the Chilean construction industry

Alfredo Serpell, Hernan de Solminihac & Claudio Figari

Pages: 579-587

Published online: 25 Aug 2010

AbstractforQuality in construction: The situation of the Chilean construction industry | References | PDF (133.1 KB)

93 Views
4 CrossRef citations
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Article

Retrospective factorial fitting and reverse design of experiments

C. Loy, T. N. Goh & M. Xie

Pages: 589-602

Published online: 25 Aug 2010

AbstractforRetrospective factorial fitting and reverse design of experiments | References | PDF (177.4 KB)

100 Views
3 CrossRef citations
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Article

Customer process approach to building loyalty

Ravi S. Behara, Gwen F. Fontenot & Alicia B. Gresham

Pages: 603-611

Published online: 25 Aug 2010

AbstractforCustomer process approach to building loyalty | References | PDF (122.8 KB)

210 Views
13 CrossRef citations
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Article

An organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPR

R. Selladurai

Pages: 613-619

Published online: 25 Aug 2010

AbstractforAn organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPR | References | PDF (114.2 KB)

324 Views
12 CrossRef citations
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Article

Implementation obstacles for a workdevelopment-oriented TQM strategy

Martin Ljungström & Bengt Klefsjö

Pages: 621-634

Published online: 25 Aug 2010

AbstractforImplementation obstacles for a workdevelopment-oriented TQM strategy | References | PDF (220.3 KB)

190 Views
33 CrossRef citations
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Reviews

Review Article

A review of empirical research on Total Quality Management using scale developing methods: An Australian perspective

Shams-Ur Rahman

Pages: 635-649

Published online: 25 Aug 2010

AbstractforA review of empirical research on Total Quality Management using scale developing methods: An Australian perspective | References | PDF (221.8 KB)

66 Views
7 CrossRef citations
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Original Articles

Article

The impact of just-in-time production on food quality

Xin He & Jack C. Hayya

Pages: 651-670

Published online: 25 Aug 2010

AbstractforThe impact of just-in-time production on food quality | References | PDF (224.5 KB)

545 Views
14 CrossRef citations
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Article

Using a customer-focused approach to improve quality across the value chain: The case of Siderar

Marcelo Paladino, Hilary Bates & Giovani J. C. da Silveira

Pages: 671-683

Published online: 25 Aug 2010

AbstractforUsing a customer-focused approach to improve quality across the value chain: The case of Siderar | References | PDF (176.1 KB)

57 Views
2 CrossRef citations
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Article

Measuring web-based service quality

Y. N. Li, K. C. Tan & M. Xie

Pages: 685-700

Published online: 25 Aug 2010

AbstractforMeasuring web-based service quality | References | PDF (179.3 KB)

1028 Views
180 CrossRef citations
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Article

Software process management of top companies in Taiwan: A comparative study

Eldon Y. Li, Houn-Gee Chen & Tien-Sheng Lee

Pages: 701-713

Published online: 25 Aug 2010

AbstractforSoftware process management of top companies in Taiwan: A comparative study | References | PDF (411.1 KB)

34 Views
12 CrossRef citations
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Article

Performance measurement system

Gopal K. Kanji

Pages: 715-728

Published online: 25 Aug 2010

AbstractforPerformance measurement system | References | PDF (174.2 KB)

2007 Views
45 CrossRef citations
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