Total Quality Management & Business Excellence, Volume 25, Issue 5-6 (2014)

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Total Quality Management & Business Excellence, Volume 25, Issue 5-6 (2014)

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Excellence Models, TQM, and Performance

Original Articles

Article
The path to excellence of the Portuguese organisations recognised by the EFQM model
Maria Araújo & Paulo Sampaio
Pages: 427-438
Published online: 12 Nov 2013
AbstractforThe path to excellence of the Portuguese organisations recognised by the EFQM model | Full Text | References | PDF (148.5 KB)
  • 1024 Views
  • 37 CrossRef citations
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Article
Empirical evidence on applying the European Foundation for Quality Management Excellence Model, a literature review
H.J. Doeleman, S. ten Have & C.T.B. Ahaus
Pages: 439-460
Published online: 16 Dec 2013
AbstractforEmpirical evidence on applying the European Foundation for Quality Management Excellence Model, a literature review | Full Text | References | PDF (215.2 KB)
  • 2029 Views
  • 54 CrossRef citations
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Article
A study of the Baldrige Award framework using the applicant scoring data
Amir Karimi, Hossein Safari, Seyed Hamid Hashemi & Payam Kalantar
Pages: 461-477
Published online: 28 Aug 2013
AbstractforA study of the Baldrige Award framework using the applicant scoring data | Full Text | References | PDF (278.6 KB)
  • 808 Views
  • 31 CrossRef citations
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Article
Re-balancing the excellence frameworks with individualistic logic
Xuemei Fan & Dawei Lu
Pages: 478-493
Published online: 18 Jun 2013
AbstractforRe-balancing the excellence frameworks with individualistic logic | Full Text | References | PDF (278.9 KB)
  • 241 Views
  • 2 CrossRef citations
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Article
A theoretical study of the relation between TQM, assessment and sustainable business excellence
I.N. Metaxas & D.E. Koulouriotis
Pages: 494-510
Published online: 03 Jan 2014
AbstractforA theoretical study of the relation between TQM, assessment and sustainable business excellence | Full Text | References | PDF (485.7 KB)
  • 1247 Views
  • 25 CrossRef citations
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Article
What service excellence can learn from business excellence models
Muhammad Asif & Matthias H.J. Gouthier
Pages: 511-531
Published online: 12 Nov 2013
AbstractforWhat service excellence can learn from business excellence models | Full Text | References | PDF (323.6 KB)
  • 1729 Views
  • 21 CrossRef citations
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Article
The application of the theory of constraints and activity-based costing to business excellence: the case of automotive electronics manufacture firms
Shaio-Yan Huang, Hsueh-Ju Chen, An-An Chiu & Chih-Pin Chen
Pages: 532-545
Published online: 12 Aug 2013
AbstractforThe application of the theory of constraints and activity-based costing to business excellence: the case of automotive electronics manufacture firms | Full Text | References | PDF (189.7 KB)
  • 1385 Views
  • 7 CrossRef citations
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Article
Total quality management principles: implementation experience from Mexican organisations
Manuel F. Suárez-Barraza & José Humberto Ablanedo-Rosas
Pages: 546-560
Published online: 08 Jan 2014
AbstractforTotal quality management principles: implementation experience from Mexican organisations | Full Text | References | PDF (353.6 KB)
  • 1208 Views
  • 10 CrossRef citations
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Article
Improving operations performance through TQM in the post-financial crisis era: an exploratory case study of a multinational IM firm in the Greater China region
Chao Ou-Yang & Ming-Ching Tsai
Pages: 561-581
Published online: 12 Nov 2013
AbstractforImproving operations performance through TQM in the post-financial crisis era: an exploratory case study of a multinational IM firm in the Greater China region | Full Text | References | PDF (862.9 KB)
  • 339 Views
  • 5 CrossRef citations
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Article
Prioritising investments in marketing activities to improve business performance
Anne Martensen & Jan Mouritsen
Pages: 582-601
Published online: 31 May 2013
AbstractforPrioritising investments in marketing activities to improve business performance | Full Text | References | PDF (194.6 KB)
  • 446 Views
  • 9 CrossRef citations
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Article
A business process management capabilities perspective on organisation performance
Wai Peng Wong, Ming-Lang Tseng & Kim Hua Tan
Pages: 602-617
Published online: 12 Nov 2013
AbstractforA business process management capabilities perspective on organisation performance | Full Text | References | PDF (310.7 KB)
  • 2035 Views
  • 36 CrossRef citations
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Article
Towards an extended set of production line performance indicators
Dragan Vasiljevic, Zorica Trkulja & Milos Danilovic
Pages: 618-634
Published online: 12 Nov 2013
AbstractforTowards an extended set of production line performance indicators | Full Text | References | PDF (366.7 KB)
  • 260 Views
  • 2 CrossRef citations
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Article
Total quality management practices, competitive strategies and financial performance: the case of the Palestinian industrial SMEs
Ahmad M. Herzallah, Leopoldo Gutiérrez-Gutiérrez & Juan Francisco Munoz Rosas
Pages: 635-649
Published online: 19 Aug 2013
AbstractforTotal quality management practices, competitive strategies and financial performance: the case of the Palestinian industrial SMEs | Full Text | References | PDF (255.5 KB)
  • 1412 Views
  • 49 CrossRef citations
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Article
The level of management maturity in the Polish food sector and its relation to financial performance
Piotr Kafel & Tadeusz Sikora
Pages: 650-663
Published online: 08 Jan 2014
AbstractforThe level of management maturity in the Polish food sector and its relation to financial performance | Full Text | References | PDF (144.5 KB)
  • 312 Views
  • 10 CrossRef citations
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Article
The Toyota Way model: an alternative framework for lean construction
Shang Gao & Sui Pheng Low
Pages: 664-682
Published online: 07 Aug 2013
AbstractforThe Toyota Way model: an alternative framework for lean construction | Full Text | References | PDF (159.7 KB)
  • 5954 Views
  • 25 CrossRef citations
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Article
Conception of a flexible integrator and lean model for integrated management systems
Manuel Rebelo, Gilberto Santos & Rui Silva
Pages: 683-701
Published online: 16 Sep 2013
AbstractforConception of a flexible integrator and lean model for integrated management systems | Full Text | References | PDF (569.6 KB)
  • 1139 Views
  • 46 CrossRef citations
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