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Volume 26, Issue 9-10

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 26, Issue 9-10 (2015)

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Total Quality Management & Business Excellence, Volume 26, Issue 9-10 (2015)

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Best papers from QMOD 2014 Conference in Prague

Editorial

Su Mi Dahlgaard-Park & Jens J. Dahlgaard

Pages: 933-937

Published online: 01 Oct 2015

First Page PreviewforEditorial | Full Text | PDF (56.1 KB)

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Free Access

Original Articles

Article

Quality, export and domestic market performance: the case of pharmaceutical firms in Iran

Hossein Dadfar, Jens J. Dahlgaard, Siamack Afazeli & Staffan Brege

Pages: 938-957

Published online: 06 Aug 2015

AbstractforQuality, export and domestic market performance: the case of pharmaceutical firms in Iran | Full Text | References | PDF (276.2 KB)

490 Views
5 CrossRef citations
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Article

Total quality management practices and performance outcomes in Spanish service companies

Carmen Jaca & Evangelos Psomas

Pages: 958-970

Published online: 24 Jul 2015

AbstractforTotal quality management practices and performance outcomes in Spanish service companies | Full Text | References | PDF (117.9 KB)

5524 Views
30 CrossRef citations
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Article

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Markus Hartono & Hendry Raharjo

Pages: 971-985

Published online: 31 Jul 2015

AbstractforExploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty | Full Text | References | PDF (316.4 KB)

1017 Views
30 CrossRef citations
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Article

The effect of collaboration quality on collaboration performance: empirical evidence from manufacturing SMEs in the Republic of Korea

Yongseol Lee, Insu Cho & Heejun Park

Pages: 986-1001

Published online: 08 Jun 2015

AbstractforThe effect of collaboration quality on collaboration performance: empirical evidence from manufacturing SMEs in the Republic of Korea | Full Text | References | PDF (229 KB)

437 Views
6 CrossRef citations
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Article

Bringing Kaizen to the classroom: lessons learned in an Operations Management course

Manuel F. Suárez-Barraza & Francisco G. Rodríguez-González

Pages: 1002-1016

Published online: 31 Jul 2015

AbstractforBringing Kaizen to the classroom: lessons learned in an Operations Management course | Full Text | References | PDF (257.1 KB)

1228 Views
15 CrossRef citations
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Article

Medical tourism service quality: finally some empirical findings

Noor Hazilah Abd Manaf, Husnayati Hussin, Puteri Nemie Jahn Kassim, Rokiah Alavi & Zainurin Dahari

Pages: 1017-1028

Published online: 25 Jul 2015

AbstractforMedical tourism service quality: finally some empirical findings | Full Text | References | PDF (107 KB)

1745 Views
49 CrossRef citations
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Article

Hospital service quality measurement models: patients from Asia, Europe, Australia and America

Natcha Thawesaengskulthai, Patcharin Wongrukmit & Jens J. Dahlgaard

Pages: 1029-1041

Published online: 28 Jul 2015

AbstractforHospital service quality measurement models: patients from Asia, Europe, Australia and America | Full Text | References | PDF (111.1 KB)

1375 Views
14 CrossRef citations
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Article

Total productive maintenance in support processes: an enabler for operation excellence

Roy Andersson, Peter Manfredsson & Björn Lantz

Pages: 1042-1055

Published online: 12 Sep 2015

AbstractforTotal productive maintenance in support processes: an enabler for operation excellence | Full Text | References | PDF (369.2 KB)

1259 Views
17 CrossRef citations
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Article

Assembly-specific database for predicting human reliability in assembly operations

Christian Kern & Robert Refflinghaus

Pages: 1056-1070

Published online: 24 Jul 2015

AbstractforAssembly-specific database for predicting human reliability in assembly operations | Full Text | References | PDF (871.1 KB)

311 Views
11 CrossRef citations
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Article

Do quality costs still matter?

Colin Raßfeld, Falk Behmer, Marie Dürlich & Roland Jochem

Pages: 1071-1082

Published online: 31 Jul 2015

AbstractforDo quality costs still matter? | Full Text | References | PDF (650.1 KB)

1112 Views
11 CrossRef citations
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Article

Analysis of an unreplicated 2² factorial experiment performed in a continuous process

Bjarne Bergquist

Pages: 1083-1094

Published online: 06 Aug 2015

AbstractforAnalysis of an unreplicated 2² factorial experiment performed in a continuous process | Full Text | References | PDF (298.7 KB)

1570 Views
3 CrossRef citations
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Open Access

Article

Comparative study of the Causal Matrix and Causal Determinant

Cida Sanches, José Osvaldo De Sordi, Samuel Ferreira Junior, Manuel Meireles & Orlando Roque da Silva

Pages: 1095-1112

Published online: 12 Sep 2015

AbstractforComparative study of the Causal Matrix and Causal Determinant | Full Text | References | PDF (544.8 KB)

259 Views
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Total Quality Management & Business Excellence (Vol.26, Iss.9-10, 2015)

Best papers from QMOD 2014 Conference in Prague

Best papers from QMOD 2014 Conference in Prague

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