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Volume 31, Issue 9-10

Total Quality Management & Business Excellence

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Total Quality Management & Business Excellence, Volume 31, Issue 9-10 (2020)

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Total Quality Management & Business Excellence, Volume 31, Issue 9-10 (2020)

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Vol 35, 2024 Vol 34, 2023 Vol 33, 2022 Vol 32, 2021 Volume 31, 2020 Vol 30, 2019 Vol 29, 2018 Vol 28, 2017 Vol 27, 2016 Vol 26, 2015 Vol 25, 2014 Vol 24, 2013 Vol 23, 2012 Vol 22, 2011 Vol 21, 2010 Vol 20, 2009 Vol 19, 2008 Vol 18, 2007 Vol 17, 2006 Vol 16, 2005 Vol 15, 2004 Vol 14, 2003 Vol 13, 2002 Vol 12, 2001 Vol 11, 2000 Vol 10, 1999 Vol 9, 1998 Vol 8, 1997 Vol 7, 1996 Vol 6, 1995 Vol 5, 1994 Vol 4, 1993 Vol 3, 1992 Vol 2, 1991 Vol 1, 1990

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Articles

Article

Integrating QFD for product-service systems with the Kano model and fuzzy AHP

Nicolas Haber, Mario Fargnoli & Tomohiko Sakao

Pages: 929-954

Published online: 01 May 2018

AbstractforIntegrating QFD for product-service systems with the Kano model and fuzzy AHP | Full Text | References | PDF (963.5 KB) | EPUB

1418 Views
58 CrossRef citations
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Article

The effectiveness analysis of the practices in five quality management stages for SMEs

Ching-Chow Yang

Pages: 955-977

Published online: 02 Apr 2018

AbstractforThe effectiveness analysis of the practices in five quality management stages for SMEs | Full Text | References | PDF (962.5 KB) | EPUB

662 Views
15 CrossRef citations
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Article

Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts

Serkan Altuntas, Turkay Dereli & İhsan Kaya

Pages: 978-1008

Published online: 04 Apr 2018

AbstractforMonitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts | Full Text | References | PDF (2.1 MB) | EPUB

1170 Views
5 CrossRef citations
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Review

Assessing service quality in Ghana’s public hospitals: evidence from Greater Accra and Ashanti Regions

Peter Anabila, Janet Anome & Desmond Kwadjo Kumi

Pages: 1009-1021

Published online: 03 Apr 2018

AbstractforAssessing service quality in Ghana’s public hospitals: evidence from Greater Accra and Ashanti Regions | Full Text | References | PDF (279.9 KB) | EPUB

562 Views
11 CrossRef citations
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Articles

Article

Hypothesis testing for the lifetime performance index based on ranked set sampling

Samaneh Asghari & Bahram Sadeghpour Gildeh

Pages: 1022-1040

Published online: 31 May 2018

AbstractforHypothesis testing for the lifetime performance index based on ranked set sampling | Full Text | References | PDF (694.9 KB) | EPUB

130 Views
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Article

Towards a new model for SME self-assessment: a Brazilian empirical study

Marcio Cardoso Machado, Eduardo Fernando Mendes, Renato Telles & Paulo Sampaio

Pages: 1041-1059

Published online: 12 Apr 2018

AbstractforTowards a new model for SME self-assessment: a Brazilian empirical study | Full Text | References | PDF (791.5 KB) | EPUB

401 Views
5 CrossRef citations
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Article

Macroquality measurement: world state of quality and European quality scoreboard approaches and results

Pedro Saraiva, Paulo Sampaio, Catarina Cubo & Marco Reis

Pages: 1060-1076

Published online: 08 Apr 2018

AbstractforMacroquality measurement: world state of quality and European quality scoreboard approaches and results | Full Text | References | PDF (2 MB) | EPUB

231 Views
6 CrossRef citations
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Article

Service quality, experiential value and repurchase intention for medical cosmetology clinic: moderating effect of Generation

Wen-Jung Chang, Shu-Hsien Liao, Yu-Chun Chung & Hung-Pin Chen

Pages: 1077-1097

Published online: 17 Apr 2018

AbstractforService quality, experiential value and repurchase intention for medical cosmetology clinic: moderating effect of Generation | Full Text | References | PDF (529 KB) | EPUB

1104 Views
8 CrossRef citations
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Article

The influence of colour of lighting on customers’ waiting time perceptions

Bilsen Bilgili, Emrah Ozkul & Erdogan Koc

Pages: 1098-1111

Published online: 20 Apr 2018

AbstractforThe influence of colour of lighting on customers’ waiting time perceptions | Full Text | References | PDF (550.7 KB) | EPUB

1440 Views
9 CrossRef citations
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Article

Application of Taguchi model to valuation of information security technology considering security quality failure

Yujin Jeong & Byungun Yoon

Pages: 1112-1134

Published online: 24 Apr 2018

AbstractforApplication of Taguchi model to valuation of information security technology considering security quality failure | Full Text | References | PDF (782.7 KB) | EPUB

260 Views
3 CrossRef citations
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Review

Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature

Danilo Marchiori & Luís Mendes

Pages: 1135-1169

Published online: 02 May 2018

AbstractforKnowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature | Full Text | References | PDF (828.6 KB) | EPUB

4494 Views
15 CrossRef citations
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