Total Quality Management & Business Excellence, Volume 33, Issue 13-14 (2022)

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Total Quality Management & Business Excellence, Volume 33, Issue 13-14 (2022)

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Research Article

Article
Development of Sustainable Lean Patient Value in Healthcare: A Long-Term Condition Context
Rodney McAdam, Brendan Galbraith, Stephen McComb, Jiju Antony & M. Vijaya Sunder
Pages: 1439-1471
Published online: 19 Aug 2021
AbstractforDevelopment of Sustainable Lean Patient Value in Healthcare: A Long-Term Condition Context | Full Text | References | PDF (1.7 MB) | EPUB
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Review

Review
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model
Muhammad Yousaf
Pages: 1472-1488
Published online: 09 Sep 2021
AbstractforIntellectual capital and firm performance: evidence from certified firms from the EFQM excellence model | Full Text | References | PDF (416 KB) | EPUB
  • 4319 Views
  • 8 CrossRef citations
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Open Access

Research Article

Article
Using Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten
Jiju Antony, Tim Scheumann, Vijaya Sunder M.Elizabeth Cudney, Bryan Rodgers & Nigel P. Grigg
Pages: 1489-1509
Published online: 12 Sep 2021
AbstractforUsing Six Sigma DMAIC for Lean project management in education: a case study in a German kindergarten | Full Text | References | PDF (1.7 MB) | EPUB
  • 2345 Views
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Article
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications
Chieh-Peng Lin, Yu-Min Wang, Na-Ting Liu & Yu-Lin Chen
Pages: 1510-1525
Published online: 23 Sep 2021
AbstractforAssessing turnover intention and the moderation of inclusive leadership: training and educational implications | Full Text | References | PDF (259.1 KB) | EPUB
  • 846 Views
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Article
Corporate social responsibility performance index model from stakeholder's perspective: case of an industrial company
Fethallah Widad, Chraibi Lotfi & Sefiani Naoufal
Pages: 1526-1546
Published online: 23 Sep 2021
AbstractforCorporate social responsibility performance index model from stakeholder's perspective: case of an industrial company | Full Text | References | PDF (890.5 KB) | EPUB
  • 306 Views
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Article
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction
Jorge Iván Pérez Rave, Gloria Patricia Jaramillo Álvarez & Favián González Echavarría
Pages: 1547-1572
Published online: 02 Nov 2021
AbstractforA psychometric data science approach to study latent variables: a case of class quality and student satisfaction | Full Text | References | PDF (1 MB) | EPUB | Supplemental
  • 303 Views
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Article
Reviewing the global economic impacts and mitigating measures of COVID-19
Meng Chenli, Stephen Bannerman & Eugene Abrokwah
Pages: 1573-1587
Published online: 07 Oct 2021
AbstractforReviewing the global economic impacts and mitigating measures of COVID-19 | Full Text | References | PDF (459.5 KB) | EPUB
  • 671 Views
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Article
Management innovation and firm innovation performance: a moderated moderation effects of absorptive capacity and environmental dynamism
Francis Boadu, Yu Xie, Yifei Du & Elizabeth Dwomo-Fokuo
Pages: 1588-1604
Published online: 16 Oct 2021
AbstractforManagement innovation and firm innovation performance: a moderated moderation effects of absorptive capacity and environmental dynamism | Full Text | References | PDF (567.4 KB) | EPUB | Supplemental
  • 408 Views
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Article
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?
Ulugbek Abdumalikovich Kirgizov & Choonjong Kwak
Pages: 1605-1624
Published online: 11 Nov 2021
AbstractforHow can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs? | Full Text | References | PDF (1.5 MB) | EPUB
  • 421 Views
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Review

Review
Soft and hard TQM practices: future research agenda for industry 4.0
Kashif Ali & Satirenjit Kaur Johl
Pages: 1625-1655
Published online: 23 Oct 2021
AbstractforSoft and hard TQM practices: future research agenda for industry 4.0 | Full Text | References | PDF (1.4 MB) | EPUB
  • 2236 Views
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Research Article

Article
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín & María D. López-Gamero
Pages: 1656-1673
Published online: 11 Nov 2021
AbstractforThe relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry | Full Text | References | PDF (387.2 KB) | EPUB
  • 280 Views
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Article
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements
Raíssa Souto Maior Corrêa de Carvalho & Denise Dumke de Medeiros
Pages: 1674-1690
Published online: 11 Nov 2021
AbstractforA methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements | Full Text | References | PDF (699.2 KB) | EPUB
  • 811 Views
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