Total Quality Management & Business Excellence, Volume 34, Issue 5-6 (2023)

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Total Quality Management & Business Excellence, Volume 34, Issue 5-6 (2023)

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Research Article

Article
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management
Yishu Liu & Zhong Chen
Pages: 515-537
Published online: 23 May 2022
AbstractforA new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management | Full Text | References | PDF (771.8 KB) | EPUB
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Article
The application of operational excellence methodologies in logistics: a systematic review and directions for future research
Yaifa Trakulsunti, Jiju Antony, Raja Jayaraman & Guilherme Tortorella
Pages: 538-557
Published online: 07 May 2022
AbstractforThe application of operational excellence methodologies in logistics: a systematic review and directions for future research | Full Text | References | PDF (1.1 MB) | EPUB
  • 950 Views
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Article
ISO 9001:2015: the view from the conformity assessment community
Luis Fonseca, Pedro Domingues, Henriqueta Nóvoa, Paul Simpson & Joana dos Guimarães Sá
Pages: 558-579
Published online: 07 May 2022
AbstractforISO 9001:2015: the view from the conformity assessment community | Full Text | References | PDF (1.9 MB) | EPUB
  • 625 Views
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Review

Review
The impact of COVID-19 on the service business industry: insights from a bibliometric review
Shuixia Chen, Zeshui Xu & Marinko Skare
Pages: 580-614
Published online: 26 May 2022
AbstractforThe impact of COVID-19 on the service business industry: insights from a bibliometric review | Full Text | References | PDF (1.8 MB) | EPUB
  • 700 Views
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Research Article

Article
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies
Mona Mirtsch, Claudia Koch, Parsa Asna Ashari, Knut Blind & Pavel Castka
Pages: 615-636
Published online: 08 Jun 2022
AbstractforQuality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies | Full Text | References | PDF (1 MB) | EPUB
  • 3662 Views
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Open Access

Review Article

Review
Lean and corporate social responsibility: a systematic literature review
Andrea Chiarini, Emanuela Conti & Peiyi Zhou
Pages: 637-671
Published online: 07 Jul 2022
AbstractforLean and corporate social responsibility: a systematic literature review | Full Text | References | PDF (1.1 MB) | EPUB
  • 557 Views
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Research Article

Article
Corporate social responsibility and firm performance
Inayat Khan, Ming Jia, Xue Lei, Ruiyang Niu, Javed Khan & Zelin Tong
Pages: 672-691
Published online: 04 Jul 2022
AbstractforCorporate social responsibility and firm performance | Full Text | References | PDF (448.9 KB) | EPUB
  • 2425 Views
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Article
Research on the impact of consumer forgiveness on consumer continuous trust
Jiahua Wei, Sai Zhu, Hui Lu, Chao Li, Zhiping Hou & Xiaorui Zhou
Pages: 692-711
Published online: 27 Jun 2022
AbstractforResearch on the impact of consumer forgiveness on consumer continuous trust | Full Text | References | PDF (525.9 KB) | EPUB
  • 579 Views
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Article
The impact of government policies on place branding performance: evidence from China
Hui Zhou, Yueyi Zhang & Li Zhou
Pages: 712-742
Published online: 25 Jun 2022
AbstractforThe impact of government policies on place branding performance: evidence from China | Full Text | References | PDF (521.4 KB) | EPUB
  • 288 Views
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Article
Quality and asset management: conceptual compatibility towards sustainable infrastructures management
Vitor Sousa & Inês Meireles
Pages: 743-767
Published online: 31 Jul 2022
AbstractforQuality and asset management: conceptual compatibility towards sustainable infrastructures management | Full Text | References | PDF (1.1 MB) | EPUB
  • 522 Views
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Article
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain
Jorge Iván Pérez Rave, Rafael Fernández Guerrero, Andrés Salas Vallina & Favián González Echavarría
Pages: 768-790
Published online: 16 Aug 2022
AbstractforCritical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain | Full Text | References | PDF (900.9 KB) | EPUB | Supplemental
  • 633 Views
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Article
Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering
Magdalena Smeds, Jason Martin, Mattias Elg & Ida Gremyr
Pages: 791-805
Published online: 21 Aug 2022
AbstractforWhy won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering | Full Text | References | PDF (649 KB) | EPUB
  • 911 Views
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Open Access

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