The Service Industries Journal, Volume 20, Issue 2 (2000)

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The Service Industries Journal, Volume 20, Issue 2 (2000)

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Original Articles

Article
Strategies of Major UK Building Societies: 1987-1993 Review, Analysis and Implications
L.J. Hammond & D. THWAITES
Pages: 1-24
Published online: 28 Jul 2006
First Page PreviewforStrategies of Major UK Building Societies: 1987-1993 Review, Analysis and Implications | References | PDF (1.2 MB)
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Article
The Size and Growth of UK Manufacturing and Service Firms
J. O. S. Wilson & J. E. MORRIS
Pages: 25-38
Published online: 28 Jul 2006
AbstractforThe Size and Growth of UK Manufacturing and Service Firms | References | PDF (703.7 KB)
  • 109 Views
  • 17 CrossRef citations
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Article
Predicting and Explaining Responses to Consumer Environments: An Empirical Test and Theoretical Extension of the Behavioural Perspective Model
Gordon R. Foxall & GORDON E. GREENLEY
Pages: 39-63
Published online: 28 Jul 2006
AbstractforPredicting and Explaining Responses to Consumer Environments: An Empirical Test and Theoretical Extension of the Behavioural Perspective Model | References | PDF (1.4 MB)
  • 567 Views
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Article
The Externalisation of Producer Services Debate: The UK Computer Services Sector
Neil M. Coe
Pages: 64-81
Published online: 28 Jul 2006
AbstractforThe Externalisation of Producer Services Debate: The UK Computer Services Sector | References | PDF (1,017.1 KB)
  • 91 Views
  • 11 CrossRef citations
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Article
Pre-bookable Services in the Chartered Airline Industry: Increasing Satisfaction through Differentiation
Claire Dennet't, ELIZABETH M. INESON, GRAHAM J. STONE & MARK COLGATE
Pages: 82-94
Published online: 28 Jul 2006
First Page PreviewforPre-bookable Services in the Chartered Airline Industry: Increasing Satisfaction through Differentiation | References | PDF (674.5 KB)
  • 324 Views
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Article
Marketing Culture and Customer Retention in the Tourism Industry
Kwaku Appiah-Adu, ALAN FYALL & SATYENDRA SINGH
Pages: 95-113
Published online: 28 Jul 2006
AbstractforMarketing Culture and Customer Retention in the Tourism Industry | References | PDF (1 MB)
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Article
Building Donor Relationships: An Investigation into the Use of Relationship and Database Marketing by Charity Fundraisers
Weir Laura & HIBBERT SALLY
Pages: 114-132
Published online: 28 Jul 2006
AbstractforBuilding Donor Relationships: An Investigation into the Use of Relationship and Database Marketing by Charity Fundraisers | References | PDF (981.6 KB)
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Article
An Empirical Study of Service Quality Implementation
Harrington Denis & AKEHURST GARY
Pages: 133-156
Published online: 28 Jul 2006
AbstractforAn Empirical Study of Service Quality Implementation | References | PDF (1.2 MB)
  • 170 Views
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Book Reviews

Book Review
Book Reviews
Michael Tansey
Pages: 157-159
Published online: 28 Jul 2006
First Page PreviewforBook Reviews | PDF (209.9 KB)
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Book Review
Book Reviews
Joe Doherty
Pages: 159-161
Published online: 28 Jul 2006
First Page PreviewforBook Reviews | PDF (209 KB)
  • 13 Views
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Book Review
Book Reviews
Ronald E. Goldsmith
Pages: 161-163
Published online: 28 Jul 2006
First Page PreviewforBook Reviews | References | PDF (202.6 KB)
  • 21 Views
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Book Review
Book Reviews
Gary Akehurst
Pages: 163-165
Published online: 28 Jul 2006
First Page PreviewforBook Reviews | PDF (185.5 KB)
  • 13 Views
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