The Service Industries Journal, Volume 44, Issue 11-12 (2024)

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The Service Industries Journal, Volume 44, Issue 11-12 (2024)

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Volume 44, 2024 Vol 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Vol 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981
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Articles

Article
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? (In)civility in advocates’ responses and complainant-bystander psychological distance
Ran Huang & Sejin Ha
Pages: 789-812
Published online: 05 Apr 2022
AbstractforHow do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? (In)civility in advocates’ responses and complainant-bystander psychological distance | Full Text | References | PDF (2.4 MB) | EPUB
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Article
The role of tourism in environmental pollution: evidence from Malta
Setareh Katircioglu & Salih Katircioglu
Pages: 813-831
Published online: 09 Jun 2022
AbstractforThe role of tourism in environmental pollution: evidence from Malta | Full Text | References | PDF (2.2 MB) | EPUB
  • 319 Views
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Article
Servant leadership and employees’ performance: organization and information structure perspective
Farah Khan, Muhammad Arshad, Rabeeya Raoof & Omer Farooq
Pages: 832-850
Published online: 13 Jun 2022
AbstractforServant leadership and employees’ performance: organization and information structure perspective | Full Text | References | PDF (1.5 MB) | EPUB
  • 859 Views
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Article
To wait or not to wait: effect of apologies and explanations on customer call abandonment
Jintao Wu, Tong Wu, Hongbin Zhang & Bodo B. Schlegelmilch
Pages: 851-872
Published online: 01 Jul 2022
AbstractforTo wait or not to wait: effect of apologies and explanations on customer call abandonment | Full Text | References | PDF (1.7 MB) | EPUB
  • 272 Views
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Article
Promoting electronic customer-to-customer interaction: evidence from social commerce sites
Ying Zhou, Fumitaka Furuoka & Sameer Kumar
Pages: 873-899
Published online: 24 Aug 2022
AbstractforPromoting electronic customer-to-customer interaction: evidence from social commerce sites | Full Text | References | PDF (2.1 MB) | EPUB
  • 385 Views
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Article
Supervisor negative gossip and employees’ thriving at work
Qianlin Zhu, Feng Wei & Muhammad Farrukh Moin
Pages: 900-917
Published online: 02 Sep 2022
AbstractforSupervisor negative gossip and employees’ thriving at work | Full Text | References | PDF (1.5 MB) | EPUB
  • 376 Views
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