The Service Industries Journal, Volume 27, Issue 1 (2007)

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The Service Industries Journal, Volume 27, Issue 1 (2007)

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Original Articles

Article
The Relationship between Timing of Tipping and Service Effort
An-Tien Hsieh & Der-Huang Wu
Pages: 1-14
Published online: 25 Jan 2007
AbstractforThe Relationship between Timing of Tipping and Service Effort | Full Text | References | PDF (92.9 KB)
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Article
Uncovering Dimensionality in the Servicescape: Towards Legibility
Andrew J. Newman
Pages: 15-28
Published online: 25 Jan 2007
AbstractforUncovering Dimensionality in the Servicescape: Towards Legibility | Full Text | References | PDF (96.9 KB)
  • 1267 Views
  • 60 CrossRef citations
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Article
Customer Relationship Management of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship
Chiung-Ju Liang & Wen-Hung Wang
Pages: 29-46
Published online: 25 Jan 2007
AbstractforCustomer Relationship Management of the Information Education Services Industry in Taiwan: Attributes, Benefits and Relationship | Full Text | References | PDF (306.5 KB)
  • 242 Views
  • 16 CrossRef citations
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Article
The Status of the Small Hotel Firm
Alison Morrison & Fiona Conway
Pages: 47-58
Published online: 25 Jan 2007
AbstractforThe Status of the Small Hotel Firm | Full Text | References | PDF (77.6 KB)
  • 571 Views
  • 21 CrossRef citations
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Article
Effects of Destination Image on Meeting Participation Intentions: Empirical Findings from a Professional Association and its Annual Convention
Myong Jae Lee & Ki-Joon Back
Pages: 59-73
Published online: 25 Jan 2007
AbstractforEffects of Destination Image on Meeting Participation Intentions: Empirical Findings from a Professional Association and its Annual Convention | Full Text | References | PDF (103.9 KB)
  • 691 Views
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Article
Self-Service Technology and the Service Encounter
Amanda Beatson, Nick Lee & Leonard V. Coote
Pages: 75-89
Published online: 25 Jan 2007
AbstractforSelf-Service Technology and the Service Encounter | Full Text | References | PDF (91.4 KB)
  • 5020 Views
  • 79 CrossRef citations
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