The Service Industries Journal, Volume 27, Issue 7 (2007)

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The Service Industries Journal, Volume 27, Issue 7 (2007)

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Original Articles

Article
Knowledge is not Enough: Organisational Attention and Replication Strategies
David M. Brock & Eyal Yaniv
Pages: 831-847
Published online: 21 Sep 2007
AbstractforKnowledge is not Enough: Organisational Attention and Replication Strategies | Full Text | References | PDF (110.4 KB)
  • 286 Views
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Article
Effects of Personality on Service Quality in Business Transactions
Ching-I Teng, Kuei-Wen Huang & I-Ling Tsai
Pages: 849-863
Published online: 21 Sep 2007
AbstractforEffects of Personality on Service Quality in Business Transactions | Full Text | References | PDF (103.4 KB)
  • 498 Views
  • 23 CrossRef citations
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Article
The Impact of Buying Environment Characteristics of Retail Websites
Jung-Hwan Kim, Minjeong Kim & Jay Kandampully
Pages: 865-880
Published online: 21 Sep 2007
AbstractforThe Impact of Buying Environment Characteristics of Retail Websites | Full Text | References | PDF (96.7 KB)
  • 576 Views
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Article
Determinants of the Use of the Internet as a Tourist Information Source
Teodoro Luque-Martínez, J. Alberto Castañeda-García, Dolores Ma Frías-Jamilena, Francisco Muñoz-Leiva & Miguel A. Rodríguez-Molina
Pages: 881-891
Published online: 21 Sep 2007
AbstractforDeterminants of the Use of the Internet as a Tourist Information Source | Full Text | References | PDF (116.8 KB)
  • 446 Views
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Article
The Influence of Internal Communities of Practice on Customer Perceived Value in Professional Service Relationships
Satu Nätti & Johanna Still
Pages: 893-905
Published online: 21 Sep 2007
AbstractforThe Influence of Internal Communities of Practice on Customer Perceived Value in Professional Service Relationships | Full Text | References | PDF (86.8 KB)
  • 172 Views
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Article
Proportion of Franchised Outlets and Franchise System Performance
Luis Vázquez
Pages: 907-921
Published online: 21 Sep 2007
AbstractforProportion of Franchised Outlets and Franchise System Performance | Full Text | References | PDF (95.7 KB)
  • 206 Views
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Article
A New Internet Driven Internationalisation Framework
José M. Barrutia & Carmen Echebarria
Pages: 923-946
Published online: 21 Sep 2007
AbstractforA New Internet Driven Internationalisation Framework | Full Text | References | PDF (254.3 KB)
  • 447 Views
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Article
Small Business–Bank Relationships and the Role of Internet Banking
Barry Howcroft, Mark Durkin, Gillian Armstrong & Elaine Emerson
Pages: 947-961
Published online: 21 Sep 2007
AbstractforSmall Business–Bank Relationships and the Role of Internet Banking | Full Text | References | PDF (94.8 KB)
  • 406 Views
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Article
Life Insurance in Nigeria: An Application of the Theory of Reasoned Action to Consumers' Attitudes and Purchase Intention
Ogenyi Ejye Omar & Nana Owusu-Frimpong
Pages: 963-976
Published online: 21 Sep 2007
AbstractforLife Insurance in Nigeria: An Application of the Theory of Reasoned Action to Consumers' Attitudes and Purchase Intention | Full Text | References | PDF (94 KB)
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