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Volume 29, Issue 3

The Service Industries Journal

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The Service Industries Journal, Volume 29, Issue 3 (2009)

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The Service Industries Journal, Volume 29, Issue 3 (2009)

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Original Articles

Article

The construction of local authenticity: an exploration of two service industry cases

Sara Värlander

Pages: 249-265

Published online: 06 May 2009

AbstractforThe construction of local authenticity: an exploration of two service industry cases | Full Text | References | PDF (115.8 KB)

281 Views
7 CrossRef citations
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Article

An integrated model of customer loyalty: an empirical examination in retailing practice

Yen-Chun Chen, Yung-Cheng Shen & Shuling Liao

Pages: 267-280

Published online: 06 May 2009

AbstractforAn integrated model of customer loyalty: an empirical examination in retailing practice | Full Text | References | PDF (107.9 KB)

810 Views
22 CrossRef citations
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Article

Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary

Chin-Tsai Lin, Chuan Lee & Wen-Yu Chen

Pages: 281-296

Published online: 06 May 2009

AbstractforUsing fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary | Full Text | References | PDF (248 KB)

341 Views
39 CrossRef citations
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Article

Determinants of industry performance: region vs. country effects in knowledge-intensive service industries

Yi-Min Chen

Pages: 297-316

Published online: 06 May 2009

AbstractforDeterminants of industry performance: region vs. country effects in knowledge-intensive service industries | Full Text | References | PDF (121.9 KB)

389 Views
13 CrossRef citations
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Article

Displayed emotions to patronage intention: consumer response to contact personnel performance

Edward Shih-Tse Wang

Pages: 317-329

Published online: 06 May 2009

AbstractforDisplayed emotions to patronage intention: consumer response to contact personnel performance | Full Text | References | PDF (129.8 KB)

495 Views
38 CrossRef citations
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Article

Integration and organisational learning capabilities in third-party logistics providers

Kuo-Chung Shang

Pages: 331-343

Published online: 06 May 2009

AbstractforIntegration and organisational learning capabilities in third-party logistics providers | Full Text | References | PDF (138.4 KB)

433 Views
34 CrossRef citations
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Article

Operating performance of European bank mergers

Ahmad Ismail, Ian Davidson & Regina Frank

Pages: 345-366

Published online: 06 May 2009

AbstractforOperating performance of European bank mergers | Full Text | References | PDF (134 KB)

665 Views
21 CrossRef citations
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Article

A data envelopment analysis on assessing the competitiveness of Korean hotels

Hokey Min, Hyesung Min & Seong Jong Joo

Pages: 367-385

Published online: 06 May 2009

AbstractforA data envelopment analysis on assessing the competitiveness of Korean hotels | Full Text | References | PDF (113 KB)

326 Views
16 CrossRef citations
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Article

Pricing of card payment services in Scandinavian banking

Magnus Willesson

Pages: 387-399

Published online: 06 May 2009

AbstractforPricing of card payment services in Scandinavian banking | Full Text | References | PDF (89.6 KB)

137 Views
6 CrossRef citations
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