The Service Industries Journal, Volume 31, Issue 13 (2011)

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The Service Industries Journal, Volume 31, Issue 13 (2011)

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Editorials

Editorial
Introduction
Domingo Ribeiro Soriano
Pages: 2067-2069
Published online: 27 Jul 2011
First Page PreviewforIntroduction | Full Text | PDF (35.8 KB)
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Original Articles

Article
The impact of service innovation on firm-level financial performance
Tor Helge Aas & Per Egil Pedersen
Pages: 2071-2090
Published online: 16 Sep 2010
AbstractforThe impact of service innovation on firm-level financial performance | Full Text | References | PDF (118.9 KB)
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Article
An examination of cross-border strategies in banking
John Barry Howcroft, Rehan ul-Haq & Chris Carr
Pages: 2091-2109
Published online: 28 Sep 2010
AbstractforAn examination of cross-border strategies in banking | Full Text | References | PDF (146.4 KB)
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Article
Are large banks less risky?
Chun-Nan Chen, Ming-Yuan Leon Li, Yi Chou, Li-Ling Chen & Wan-Ru Liou
Pages: 2111-2116
Published online: 28 Sep 2010
AbstractforAre large banks less risky? | Full Text | References | PDF (65.8 KB)
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Article
Efficiency and total factor productivity change of Malaysian commercial banks
Mariani Abdul-Majid, David S. Saal & Giuliana Battisti
Pages: 2117-2143
Published online: 28 Sep 2010
AbstractforEfficiency and total factor productivity change of Malaysian commercial banks | Full Text | References | PDF (169.4 KB)
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Article
Evaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels
Yung-Ho Chiu & Chin-Wei Huang
Pages: 2145-2162
Published online: 16 Sep 2010
AbstractforEvaluating the optimal occupancy rate, operational efficiency, and profitability efficiency of Taiwan's international tourist hotels | Full Text | References | PDF (110.2 KB)
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Article
An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Margaret Meiling Luo, Ja-Shen Chen, Russell K.H. Ching & Chu-Chi Liu
Pages: 2163-2191
Published online: 23 Sep 2010
AbstractforAn examination of the effects of virtual experiential marketing on online customer intentions and loyalty | Full Text | References | PDF (270.6 KB)
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Article
A generalized theoretical modelling approach for the assessment of economic-capital under asset market liquidity risk constraints
Mazin A.M. Al Janabi
Pages: 2193-2221
Published online: 28 Sep 2010
AbstractforA generalized theoretical modelling approach for the assessment of economic-capital under asset market liquidity risk constraints | Full Text | References | PDF (180.8 KB)
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Article
Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms
Po-Yen Lee, Hung-Hsin Chen & Yi-Hwan Shyr
Pages: 2223-2242
Published online: 28 Sep 2010
AbstractforDriving dynamic knowledge articulation and dynamic capabilities development of service alliance firms | Full Text | References | PDF (168.2 KB)
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Article
The HOINCAP scale: measuring intellectual capital in the hotel industry
Taegoo (Terry) Kim, Joanne Jung-Eun Yoo & Gyehee Lee
Pages: 2243-2272
Published online: 28 Sep 2010
AbstractforThe HOINCAP scale: measuring intellectual capital in the hotel industry | Full Text | References | PDF (336.1 KB)
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Article
An exploration of the cognitive-affective model of satisfaction in a shopping context: A test of competing models
Hyunjoo Im & Sejin Ha
Pages: 2273-2288
Published online: 28 Sep 2010
AbstractforAn exploration of the cognitive-affective model of satisfaction in a shopping context: A test of competing models | Full Text | References | PDF (153.1 KB)
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