The Service Industries Journal, Volume 32, Issue 6 (2012)

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The Service Industries Journal, Volume 32, Issue 6 (2012)

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Original Articles

Article
Entrepreneurship and knowledge management in small service-sector firms
Ian Chaston
Pages: 845-860
Published online: 31 Mar 2011
AbstractforEntrepreneurship and knowledge management in small service-sector firms | Full Text | References | PDF (100.6 KB)
  • 723 Views
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Article
Reasons for the expansion in franchising: is it all said?
Francisco Javier Rondan-Cataluña, Antonio Navarro-Garcia, Enrique Carlos Diez-De Castro & Carlos Javier Rodriguez-Rad
Pages: 861-882
Published online: 31 Jan 2012
AbstractforReasons for the expansion in franchising: is it all said? | Full Text | References | PDF (125.2 KB)
  • 573 Views
  • 6 CrossRef citations
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Article
The effects of incentive types and appeal regulatory framing in travel advertising
Hsuan-Yi Chou & Nai-Hwa Lien
Pages: 883-897
Published online: 24 Jan 2011
AbstractforThe effects of incentive types and appeal regulatory framing in travel advertising | Full Text | References | PDF (128 KB)
  • 1071 Views
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Case studies and practical applications

Article
The role of intellectual capital and university technology transfer offices in university-based technology transfer
Hui-I Feng, Chia-Shen Chen, Chuan-Hung Wang & Hsueh-Chiao Chiang
Pages: 899-917
Published online: 28 Jan 2011
AbstractforThe role of intellectual capital and university technology transfer offices in university-based technology transfer | Full Text | References | PDF (170.2 KB)
  • 663 Views
  • 31 CrossRef citations
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Article
Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry
María del Mar Alonso-Almeida, José Miguel Rodríguez-Antón & Luis Rubio-Andrada
Pages: 919-936
Published online: 10 Feb 2011
AbstractforReasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry | Full Text | References | PDF (177.7 KB)
  • 1061 Views
  • 66 CrossRef citations
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Article
Service capabilities and customer relationship management: an investigation of the banks in Taiwan
Yi-Feng Yang
Pages: 937-960
Published online: 28 Jan 2011
AbstractforService capabilities and customer relationship management: an investigation of the banks in Taiwan | Full Text | References | PDF (195.1 KB)
  • 663 Views
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Article
Gender differences of shoppers in the marketing and management of retail agglomerations
Christoph Teller & Jennifer A. Thomson
Pages: 961-980
Published online: 27 Feb 2012
AbstractforGender differences of shoppers in the marketing and management of retail agglomerations | Full Text | References | PDF (208.2 KB)
  • 649 Views
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Article
Integrative effects of firms' price and endorsement strategies on consumers' loyalty intention
Tsui-Yii Shih
Pages: 981-1005
Published online: 02 Feb 2011
AbstractforIntegrative effects of firms' price and endorsement strategies on consumers' loyalty intention | Full Text | References | PDF (280.2 KB)
  • 535 Views
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