The Service Industries Journal, Volume 34, Issue 16 (2014)

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The Service Industries Journal, Volume 34, Issue 16 (2014)

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Articles

Article
Recovering service failure through resource integration
Yingzi Xu, Bård Tronvoll & Bo Edvardsson
Pages: 1253-1271
Published online: 31 Jul 2014
AbstractforRecovering service failure through resource integration | Full Text | References | PDF (205.2 KB)
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Article
Customer orientation, engagement, and developing positive emotional labor
Jay Jaewon Yoo & Todd J. Arnold
Pages: 1272-1288
Published online: 05 Aug 2014
AbstractforCustomer orientation, engagement, and developing positive emotional labor | Full Text | References | PDF (189.9 KB)
  • 1375 Views
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Article
Effects of local fiscal policy on firm profitability
Sofie De Schoenmaker, Philippe Van Cauwenberge & Heidi Vander Bauwhede
Pages: 1289-1306
Published online: 13 Aug 2014
AbstractforEffects of local fiscal policy on firm profitability | Full Text | References | PDF (141.7 KB)
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Article
Image risks of servitization in collaborative service deliveries
Sanna Nenonen, Olli Ahvenniemi & Miia Martinsuo
Pages: 1307-1329
Published online: 31 Jul 2014
AbstractforImage risks of servitization in collaborative service deliveries | Full Text | References | PDF (168.2 KB)
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Acknowledgements

Acknowledgements
Pages: 1330-1336
Published online: 20 Nov 2014
First Page PreviewforAcknowledgements | Full Text | PDF (40.4 KB)
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Editorial Board

Editorial Board
Page: ebi
Published online: 20 Nov 2014
CitationforEditorial Board | Full Text | PDF (33.4 KB)
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