The Service Industries Journal, Volume 34, Issue 8 (2014)

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The Service Industries Journal, Volume 34, Issue 8 (2014)

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Articles

Article
Online service failure and propensity to suspend offline consumption
Niall Piercy & Chris Archer-Brown
Pages: 659-676
Published online: 14 Apr 2014
AbstractforOnline service failure and propensity to suspend offline consumption | Full Text | References | PDF (203.4 KB)
  • 680 Views
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Article
Collaborating online: the roles of interactivity and personalization
Lorena Blasco-Arcas, Blanca I. Hernandez-Ortega & Julio Jimenez-Martinez
Pages: 677-698
Published online: 09 May 2014
AbstractforCollaborating online: the roles of interactivity and personalization | Full Text | References | PDF (382.7 KB)
  • 829 Views
  • 10 CrossRef citations
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Article
Customer orientation of frontline employees and organizational commitment
Kemefasu Ifie
Pages: 699-714
Published online: 20 Mar 2014
AbstractforCustomer orientation of frontline employees and organizational commitment | Full Text | References | PDF (178.3 KB)
  • 842 Views
  • 16 CrossRef citations
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Article
Strategic business and network positioning for internationalisation
Graham Winch
Pages: 715-728
Published online: 09 May 2014
AbstractforStrategic business and network positioning for internationalisation | Full Text | References | PDF (156.9 KB)
  • 812 Views
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Article
Organizational culture as differentiator in international retailing
Elke Angelika Pioch & Ulrike Gerhard
Pages: 729-749
Published online: 30 Apr 2014
AbstractforOrganizational culture as differentiator in international retailing | Full Text | References | PDF (251.2 KB)
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