The Service Industries Journal, Volume 35, Issue 11-12 (2015)

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The Service Industries Journal, Volume 35, Issue 11-12 (2015)

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Exploring social media impact within service contexts

Articles

Article
Social media's contribution to customer satisfaction with services
Mary Beth Pinto
Pages: 573-590
Published online: 07 Jul 2015
AbstractforSocial media's contribution to customer satisfaction with services | Full Text | References | PDF (186.2 KB)
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Article
Extending customer relationship management into a social context
Sarah Diffley & Patrick McCole
Pages: 591-610
Published online: 07 Jul 2015
AbstractforExtending customer relationship management into a social context | Full Text | References | PDF (202.8 KB)
  • 1531 Views
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Article
The value of social presence in mobile communications
Ji Hee Song & Candice R. Hollenbeck
Pages: 611-632
Published online: 10 Jul 2015
AbstractforThe value of social presence in mobile communications | Full Text | References | PDF (223.5 KB)
  • 1138 Views
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Article
Customer e-complaining behaviours using social media
M. S. Balaji, Subhash Jha & Marla B. Royne
Pages: 633-654
Published online: 03 Jul 2015
AbstractforCustomer e-complaining behaviours using social media | Full Text | References | PDF (240.1 KB)
  • 3326 Views
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Article
Marketing technology for adoption by small business
Philip Alford & Stephen John Page
Pages: 655-669
Published online: 07 Jul 2015
AbstractforMarketing technology for adoption by small business | Full Text | References | PDF (488.3 KB)
  • 36354 Views
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Open Access
Article
Exploring interactive communication using social media
Chrystal B. Zhang & Yi Hsin Lin
Pages: 670-693
Published online: 24 Jul 2015
AbstractforExploring interactive communication using social media | Full Text | References | PDF (357.3 KB)
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