The Service Industries Journal, Volume 35, Issue 15-16 (2015)

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The Service Industries Journal, Volume 35, Issue 15-16 (2015)

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TRANSFORMATIVE SERVICE RESEARCH: PART 2

Guest Editorial

Editorial
Transformative service research: research that matters
Mark S. Rosenbaum
Pages: 801-805
Published online: 13 Dec 2015
First Page PreviewforTransformative service research: research that matters | Full Text | References | PDF (69.5 KB)
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Articles

Article
Consumers' captive service experiences: it's YOU and ME
Steven W. Rayburn
Pages: 806-825
Published online: 22 Oct 2015
AbstractforConsumers' captive service experiences: it's YOU and ME | Full Text | References | PDF (289.5 KB)
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Article
Transformative service networks: cocreated value as well-being
Hulda G. Black & Andrew S. Gallan
Pages: 826-845
Published online: 02 Oct 2015
AbstractforTransformative service networks: cocreated value as well-being | Full Text | References | PDF (393.1 KB)
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Article
Understanding consumers’ decisions to adopt technology-enabled transformative services
Lisa Schuster, Judy Drennan & Ian Lings
Pages: 846-864
Published online: 14 Oct 2015
AbstractforUnderstanding consumers’ decisions to adopt technology-enabled transformative services | Full Text | References | PDF (476.7 KB)
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Article
Consumer transformation through volunteer service experiences
Mark R. Mulder, Justine M. Rapp, Anne Hamby & Todd Weaver
Pages: 865-882
Published online: 25 Sep 2015
AbstractforConsumer transformation through volunteer service experiences | Full Text | References | PDF (214.4 KB)
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Article
Services for the underserved: unintended well-being
Luis Javier Sanchez-Barrios, Mario Giraldo, Mahmoud Khalik & Ricardo Manjarres
Pages: 883-897
Published online: 07 Nov 2015
AbstractforServices for the underserved: unintended well-being | Full Text | References | PDF (558.3 KB)
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Article
Heritage site management: from dark tourism to transformative service experience?
Roxanna Magee & Audrey Gilmore
Pages: 898-917
Published online: 06 Oct 2015
AbstractforHeritage site management: from dark tourism to transformative service experience? | Full Text | References | PDF (388.8 KB)
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List of Reviewers

Acknowledgement
Pages: 918-920
Published online: 13 Dec 2015
First Page PreviewforAcknowledgement | Full Text | PDF (44.4 KB)
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Editorial Board

Editorial Board
Page: (ebi)
Published online: 13 Dec 2015
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