The Service Industries Journal, Volume 35, Issue 9 (2015)

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The Service Industries Journal, Volume 35, Issue 9 (2015)

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Articles

Article
On innovation patterns and value-tensions in public services
Lars Fuglsang & Rolf Rønning
Pages: 467-482
Published online: 20 May 2015
AbstractforOn innovation patterns and value-tensions in public services | Full Text | References | PDF (127.1 KB)
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Article
Developing learning capabilities through a quality management program
Claudia A. S. Araújo, Elaine Tavares, Eduardo Raupp de Vargas & Eduardo Rocha
Pages: 483-498
Published online: 20 May 2015
AbstractforDeveloping learning capabilities through a quality management program | Full Text | References | PDF (174.9 KB)
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