The Service Industries Journal, Volume 36, Issue 3-4 (2016)

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The Service Industries Journal, Volume 36, Issue 3-4 (2016)

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Articles

Article
Innovation patterns and their effects on firm performance
Hyun-Sun Ryu & Jae-Nam Lee
Pages: 81-101
Published online: 09 Mar 2016
AbstractforInnovation patterns and their effects on firm performance | Full Text | References | PDF (1.6 MB)
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Article
The relationship among gratitude, hope, connections, and innovativeness
Ali E. Akgün, Oya Erdil, Halit Keskin & Busra Muceldilli
Pages: 102-123
Published online: 16 Mar 2016
AbstractforThe relationship among gratitude, hope, connections, and innovativeness | Full Text | References | PDF (1.4 MB)
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Article
Error management culture: impact on cohesion, stress, and turnover intentions
Priyanko Guchait, Ayşın Paşamehmetoğlu & Juan Madera
Pages: 124-141
Published online: 21 Mar 2016
AbstractforError management culture: impact on cohesion, stress, and turnover intentions | Full Text | References | PDF (1.3 MB)
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Article
Service value and switching barriers: a personal values perspective
Pham Ngoc Thuy, Le Nguyen Hau & Felicitas Evangelista
Pages: 142-162
Published online: 21 Mar 2016
AbstractforService value and switching barriers: a personal values perspective | Full Text | References | PDF (1.5 MB)
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