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Volume 36, Issue 7-8

The Service Industries Journal

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The Service Industries Journal, Volume 36, Issue 7-8 (2016)

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The Service Industries Journal, Volume 36, Issue 7-8 (2016)

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Vol 44, 2024 Vol 43, 2023 Vol 42, 2022 Vol 41, 2021 Vol 40, 2020 Vol 39, 2019 Vol 38, 2018 Vol 37, 2017 Volume 36, 2016 Vol 35, 2015 Vol 34, 2014 Vol 33, 2013 Vol 32, 2012 Vol 31, 2011 Vol 30, 2010 Vol 29, 2009 Vol 28, 2008 Vol 27, 2007 Vol 26, 2006 Vol 25, 2005 Vol 24, 2004 Vol 23, 2003 Vol 22, 2002 Vol 21, 2001 Vol 20, 2000 Vol 19, 1999 Vol 18, 1998 Vol 17, 1997 Vol 16, 1996 Vol 15, 1995 Vol 14, 1994 Vol 13, 1993 Vol 12, 1992 Vol 11, 1991 Vol 10, 1990 Vol 9, 1989 Vol 8, 1988 Vol 7, 1987 Vol 6, 1986 Vol 5, 1985 Vol 4, 1984 Vol 3, 1983 Vol 2, 1982 Vol 1, 1981

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Articles

Article

Brand attachment and customer citizenship behaviors

Jui-Chang Cheng, She-Juang Luo, Chang-Hua Yen & Ya-Fang Yang

Pages: 263-277

Published online: 24 May 2016

AbstractforBrand attachment and customer citizenship behaviors | Full Text | References | PDF (1.1 MB)

1549 Views
51 CrossRef citations
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Article

Exploring the influence of envy on service engagement

Darren Boardman, Maria M. Raciti & Meredith Lawley

Pages: 278-298

Published online: 03 Jun 2016

AbstractforExploring the influence of envy on service engagement | Full Text | References | PDF (1.6 MB)

479 Views
5 CrossRef citations
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Article

Three country study: impact of support on employee attitudes

Priyanko Guchait & Ki-Joon Back

Pages: 299-318

Published online: 24 May 2016

AbstractforThree country study: impact of support on employee attitudes | Full Text | References | PDF (1.5 MB)

325 Views
12 CrossRef citations
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Article

Achieving favourable customer outcomes through employee deviance

Achilleas Boukis

Pages: 319-338

Published online: 16 Aug 2016

AbstractforAchieving favourable customer outcomes through employee deviance | Full Text | References | PDF (1.3 MB)

629 Views
16 CrossRef citations
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Article

Using work design to motivate customer-oriented behaviors

Steven W. Rayburn & David A. Gilliam

Pages: 339-355

Published online: 16 Aug 2016

AbstractforUsing work design to motivate customer-oriented behaviors | Full Text | References | PDF (1.3 MB)

516 Views
6 CrossRef citations
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Article

Does emotional labor moderate customer participation and buying?

Tali Seger-Guttmann & Hana Medler-Liraz

Pages: 356-373

Published online: 16 Aug 2016

AbstractforDoes emotional labor moderate customer participation and buying? | Full Text | References | PDF (1.6 MB)

546 Views
14 CrossRef citations
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