The Service Industries Journal, Volume 36, Issue 9-10 (2016)

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The Service Industries Journal, Volume 36, Issue 9-10 (2016)

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Articles

Article
Status demotion in hierarchical loyalty programs: effects of payment source
B. Ramaseshan, Alisha Stein & Fazlul K. Rabbanee
Pages: 375-395
Published online: 22 Aug 2016
AbstractforStatus demotion in hierarchical loyalty programs: effects of payment source | Full Text | References | PDF (1.5 MB)
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Article
The alignment of service architecture and organizational structure
Yang Liu, Jiang Wei, Dan Zhou, Ying Ying & Baofeng Huo
Pages: 396-415
Published online: 07 Nov 2016
AbstractforThe alignment of service architecture and organizational structure | Full Text | References | PDF (1.5 MB)
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Article
Do customer participation and cognitive ability influence satisfaction?
Jingdong Jia & Jing Wang
Pages: 416-437
Published online: 07 Nov 2016
AbstractforDo customer participation and cognitive ability influence satisfaction? | Full Text | References | PDF (1.8 MB)
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Article
Antecedents of emotional attachment of social media users
Tien Wang, Ralph Keng-Jung Yeh, David C. Yen & Mirhanna Gabrielle Sandoya
Pages: 438-451
Published online: 10 Nov 2016
AbstractforAntecedents of emotional attachment of social media users | Full Text | References | PDF (1,019.8 KB)
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Article
A framework for innovative service design
Olivier Furrer, D. Sudharshan, Rodoula H. Tsiotsou & Ben S. Liu
Pages: 452-471
Published online: 07 Nov 2016
AbstractforA framework for innovative service design | Full Text | References | PDF (1.8 MB)
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