The Service Industries Journal, Volume 37, Issue 3-4 (2017)

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The Service Industries Journal, Volume 37, Issue 3-4 (2017)

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Articles

Article
Offshore responsiveness: theory of Constraints innovates customer services
Michael Naor & Alex Coman
Pages: 155-166
Published online: 22 Mar 2017
AbstractforOffshore responsiveness: theory of Constraints innovates customer services | Full Text | References | PDF (1.3 MB)
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Article
A membership pricing policy to facilitate service scale-expansion
Hui-Chih Hung, Chung-Yu Chung, Muh-Cherng Wu & Wan-Ling Shen
Pages: 167-189
Published online: 22 Mar 2017
AbstractforA membership pricing policy to facilitate service scale-expansion | Full Text | References | PDF (1.8 MB)
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Article
Service industries, growth dynamics and financial constraints
Cristiana Donati
Pages: 190-205
Published online: 30 Mar 2017
AbstractforService industries, growth dynamics and financial constraints | Full Text | References | PDF (1.2 MB)
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Article
Cost disease in service sector
Saleh Ghavidel & Asal Narenji Sheshkalany
Pages: 206-228
Published online: 30 Mar 2017
AbstractforCost disease in service sector | Full Text | References | PDF (1.9 MB)
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Article
Predicting market orientation through internal market orientation as culture and behaviour: an empirical application in Spanish hotels
Carmen Domínguez-Falcón, Josefa D. Martín-Santana & Petra De Saá-Pérez
Pages: 229-255
Published online: 18 Apr 2017
AbstractforPredicting market orientation through internal market orientation as culture and behaviour: an empirical application in Spanish hotels | Full Text | References | PDF (2.1 MB)
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Article
Inter-firm relational resources in cloud service adoption and their effect on service innovation
Cindy Yunhsin Chou, Ja-Shen Chen & Yu-Ping Liu
Pages: 256-276
Published online: 18 Apr 2017
AbstractforInter-firm relational resources in cloud service adoption and their effect on service innovation | Full Text | References | PDF (1.5 MB) | Supplemental
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