The Service Industries Journal, Volume 38, Issue 13-14 (2018)

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The Service Industries Journal, Volume 38, Issue 13-14 (2018)

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Articles

Article
Service innovation in the hotel industry: culture, behavior, performance
Sarvnaz Baradarani & Hasan Kilic
Pages: 897-924
Published online: 29 Dec 2017
AbstractforService innovation in the hotel industry: culture, behavior, performance | Full Text | References | PDF (2.1 MB)
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Article
How work design characteristics affect service employees’ work–family conflicts
Edward S.T. Wang & Chia-Ling Lin
Pages: 925-947
Published online: 09 Jan 2018
AbstractforHow work design characteristics affect service employees’ work–family conflicts | Full Text | References | PDF (1.7 MB)
  • 583 Views
  • 11 CrossRef citations
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Article
The interrelationships between relationship marketing constructs and customer engagement dimensions
Estelle van Tonder & Daniël Johannes Petzer
Pages: 948-973
Published online: 17 Jan 2018
AbstractforThe interrelationships between relationship marketing constructs and customer engagement dimensions | Full Text | References | PDF (2 MB)
  • 3236 Views
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Article
Rating healthcare services: consumer satisfaction vs. health system performance
Adrian V. Horodnic, Andreea Apetrei, Florin-Alexandru Luca & Claudia-Ioana Ciobanu
Pages: 974-994
Published online: 22 Jan 2018
AbstractforRating healthcare services: consumer satisfaction vs. health system performance | Full Text | References | PDF (1.8 MB)
  • 635 Views
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Article
Consumer evaluations of service co-branding
Chien-Wei Chen & Nai-Hwa Lien
Pages: 995-1016
Published online: 25 Jan 2018
AbstractforConsumer evaluations of service co-branding | Full Text | References | PDF (2 MB)
  • 1204 Views
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Article
Effects of communication and financial concerns on banking attitude-behaviour relations
Mohammad Enamul Hoque, Nik Mohd Hazrul Nik Hashim & Mohammed Abdur Razzaque
Pages: 1017-1042
Published online: 27 Jan 2018
AbstractforEffects of communication and financial concerns on banking attitude-behaviour relations | Full Text | References | PDF (2.1 MB)
  • 401 Views
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