The Service Industries Journal, Volume 39, Issue 3-4 (2019)

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The Service Industries Journal, Volume 39, Issue 3-4 (2019)

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Articles

Article
The art of retaining seasonal employees: three industry-specific leadership styles
Huseyin Araslı & Hasan Evrim Arıcı
Pages: 175-205
Published online: 24 May 2018
AbstractforThe art of retaining seasonal employees: three industry-specific leadership styles | Full Text | References | PDF (2.5 MB) | EPUB
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Article
Towards a model of destination innovation process: an integrative review
Demet Bagiran Ozseker
Pages: 206-228
Published online: 02 Jul 2018
AbstractforTowards a model of destination innovation process: an integrative review | Full Text | References | PDF (2.9 MB) | EPUB
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Article
Cultural influences on B2B service quality-satisfaction-loyalty
Myungho Lee, Mincheol Kang & Juyoung Kang
Pages: 229-249
Published online: 08 Jul 2018
AbstractforCultural influences on B2B service quality-satisfaction-loyalty | Full Text | References | PDF (1.7 MB) | EPUB
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Article
Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
Collins Opoku Antwi, Chong-jun Fan, Michael Osei Aboagye, Patrick Brobbey, Yasin Jababu, Emmanuel Affum-Osei & Philip Avornyo
Pages: 250-278
Published online: 12 Sep 2018
AbstractforJob demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment | Full Text | References | PDF (2.4 MB) | EPUB
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Article
Stressors, work engagement and their effects on hotel employee outcomes
Olusegun A. Olugbade & Osman M. Karatepe
Pages: 279-298
Published online: 12 Sep 2018
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Article
The impact of social cues on passengers’ travel experience
Rajesh Ittamalla & Daruri Venkata Srinivas Kumar
Pages: 299-318
Published online: 12 Sep 2018
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