The Service Industries Journal, Volume 41, Issue 9-10 (2021)

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The Service Industries Journal, Volume 41, Issue 9-10 (2021)

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Articles

Article
How cultural confidence affects local residents’ wellbeing
Li Pan, Xing’an Xu, Lu Lu & Dogan Gursoy
Pages: 581-605
Published online: 31 Oct 2018
AbstractforHow cultural confidence affects local residents’ wellbeing | Full Text | References | PDF (1.7 MB) | EPUB
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Article
Antecedents and optimal industrial customers on cloud services adoption
Lily Shui-Lien Chen & June-Hong Chen
Pages: 606-632
Published online: 16 Feb 2018
AbstractforAntecedents and optimal industrial customers on cloud services adoption | Full Text | References | PDF (2 MB) | EPUB
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Article
Inter-customer helping behaviors: a virtuous cycle or unwanted intrusion?
Seo Young Kim & Youjae Yi
Pages: 633-647
Published online: 12 Apr 2018
AbstractforInter-customer helping behaviors: a virtuous cycle or unwanted intrusion? | Full Text | References | PDF (1.4 MB) | EPUB
  • 493 Views
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Article
Are you technologically prepared for mobile shopping?
Jana Prodanova, Sonia San-Martín & Nadia Jimenez
Pages: 648-670
Published online: 02 Jul 2018
AbstractforAre you technologically prepared for mobile shopping? | Full Text | References | PDF (2 MB) | EPUB
  • 593 Views
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Article
Self-service technology adoption by air passengers: a case study of fast air travel services in Taiwan
Che-Hui Lien, Maxwell K. Hsu, Jing-Zhi Shang & Stephen W. Wang
Pages: 671-695
Published online: 22 Jan 2019
AbstractforSelf-service technology adoption by air passengers: a case study of fast air travel services in Taiwan | Full Text | References | PDF (2.2 MB) | EPUB
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Article
Can abusive supervision motivate customer-oriented service sabotage? A multilevel research
Jianfeng Ma, Xing Zhou & Zhirong Mu
Pages: 696-717
Published online: 27 Jan 2020
AbstractforCan abusive supervision motivate customer-oriented service sabotage? A multilevel research | Full Text | References | PDF (1.7 MB) | EPUB
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