The Service Industries Journal, Volume 43, Issue 11-12 (2023)

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The Service Industries Journal, Volume 43, Issue 11-12 (2023)

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Articles

Article
Factors affecting customers’ intention to voice shopping over smart speaker
從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素
Chin-Lung Hsu & Judy Chuan-Chuan Lin
Pages: 785-805
Published online: 28 Dec 2021
AbstractforFactors affecting customers’ intention to voice shopping over smart speaker
從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素 | Full Text | References | PDF (1.8 MB) | EPUB
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Article
How should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure
Bo Huang & Sylvain Sénécal
Pages: 806-826
Published online: 12 May 2023
AbstractforHow should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure | Full Text | References | PDF (1.8 MB) | EPUB
  • 1006 Views
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Article
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Shilpi Saxena & Anupama Prashar
Pages: 827-853
Published online: 28 Apr 2023
AbstractforHow satisfactory are empathetic care and robotic assistance in telemedicine services? | Full Text | References | PDF (2.2 MB) | EPUB
  • 348 Views
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Article
Services purchase from the informal economy using digital platforms
Ioana Alexandra Horodnic, Colin C. Williams, Andreea Apetrei, Mara Mațcu & Adrian V. Horodnic
Pages: 854-874
Published online: 23 Mar 2023
AbstractforServices purchase from the informal economy using digital platforms | Full Text | References | PDF (1.6 MB) | EPUB
  • 371 Views
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Article
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying
直播电商的时间性稀缺特征如何影响冲动购买
Shuaikang Hao & Ling Huang
Pages: 875-895
Published online: 05 Mar 2023
AbstractforHow the time-scarcity feature of live-streaming e-commerce affects impulsive buying
直播电商的时间性稀缺特征如何影响冲动购买 | Full Text | References | PDF (1.8 MB) | EPUB
  • 1048 Views
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Article
Introducing a composite measure of trust in financial services
S. M. A. Moin, James Devlin & Sally McKechnie
Pages: 896-922
Published online: 07 Sep 2021
AbstractforIntroducing a composite measure of trust in financial services | Full Text | References | PDF (2.2 MB) | EPUB
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