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The International Journal of Human Resource Management
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Volume 11, Issue 3

The International Journal of Human Resource Management

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The International Journal of Human Resource Management, Volume 11, Issue 3 (2000)

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The International Journal of Human Resource Management, Volume 11, Issue 3 (2000)

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Miscellany

Introduction: service work and its implications for HRM

Stephen J. Frenkel

Pages: 469-476

Published online: 18 Feb 2011

First Page PreviewforIntroduction: service work and its implications for HRM | References | PDF (98.7 KB)

438 Views
16 CrossRef citations
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Original Articles

Article

The adoption of innovative work practices in service establishments

Larry W. Hunter

Pages: 477-496

Published online: 18 Feb 2011

AbstractforThe adoption of innovative work practices in service establishments | References | PDF (172.6 KB)

271 Views
23 CrossRef citations
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Article

National skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom

David Finegold, Karin Wagner & Geoff Mason

Pages: 497-516

Published online: 18 Feb 2011

AbstractforNational skill-creation systems and career paths for service workers: hotels in the United States, Germany and the United Kingdom | References | PDF (175.8 KB)

423 Views
33 CrossRef citations
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Article

Organizing work to support relational co-ordination

Jody Hoffer Gittell

Pages: 517-539

Published online: 18 Feb 2011

AbstractforOrganizing work to support relational co-ordination | References | PDF (239.3 KB)

1566 Views
197 CrossRef citations
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Article

Strategic segmentation in front-line services: matching customers, employees and human resource systems

Rosemary Batt

Pages: 540-561

Published online: 18 Feb 2011

AbstractforStrategic segmentation in front-line services: matching customers, employees and human resource systems | References | PDF (196.4 KB)

1560 Views
155 CrossRef citations
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Article

Front-line responses to customer orientation programmes: a theoretical and empirical analysis

Riccardo Peccei & Patrice Rosenthal

Pages: 562-590

Published online: 18 Feb 2011

AbstractforFront-line responses to customer orientation programmes: a theoretical and empirical analysis | References | PDF (293.2 KB)

541 Views
80 CrossRef citations
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Article

Beyond ‘unloving care’: linking human resource management and patient care quality in nursing homes

Susan C. Eaton

Pages: 591-616

Published online: 18 Feb 2011

AbstractforBeyond ‘unloving care’: linking human resource management and patient care quality in nursing homes | References | PDF (255.9 KB)

1396 Views
156 CrossRef citations
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Article

Stepping into the kitchen: lay clients as co-producers of a professional service

Ran Lachman

Pages: 617-634

Published online: 18 Feb 2011

AbstractforStepping into the kitchen: lay clients as co-producers of a professional service | References | PDF (156.3 KB)

99 Views
7 CrossRef citations
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Book Reviews

Book Review

Book reviews

Pages: 635-638

Published online: 18 Feb 2011

First Page PreviewforBook reviews | References | PDF (64 KB)

29 Views
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