Managing Sport and Leisure, Volume 13, Issue 3-4 (2008)

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Managing Leisure, Volume 13, Issue 3-4 (2008)

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Performance Measurement and Leisure Management

Original Articles

Article
Performance measurement and leisure management
Konstantinos Alexandris
Pages: 137-138
Published online: 11 Jul 2008
CitationforPerformance measurement and leisure management | Full Text | PDF (37.4 KB)
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Article
A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres
Gary Howat, Gary Crilley & Richard Mcgrath
Pages: 139-161
Published online: 11 Jul 2008
AbstractforA focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres | Full Text | References | PDF (224.4 KB)
  • 828 Views
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Article
Can service quality predict spectators' behavioral intentions in professional soccer?
Nicholas D. Theodorakis & Kostantinos Alexandris
Pages: 162-178
Published online: 11 Jul 2008
AbstractforCan service quality predict spectators' behavioral intentions in professional soccer? | Full Text | References | PDF (132.2 KB)
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Article
An application of importance-performance analysis (IPA) to the management of sport centres
Antonio Rial, Javier Rial, Jesús Varela & Eulogio Real
Pages: 179-188
Published online: 11 Jul 2008
AbstractforAn application of importance-performance analysis (IPA) to the management of sport centres | Full Text | References | PDF (251.5 KB)
  • 1218 Views
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Article
Utilizing importance data to identify customer segments for English public sport facilities
Yi-De Liu, Peter Taylor & Simon Shibli
Pages: 189-206
Published online: 11 Jul 2008
AbstractforUtilizing importance data to identify customer segments for English public sport facilities | Full Text | References | PDF (135 KB)
  • 980 Views
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Article
Testing the feasibility of performance indicators for play facilities in England
Peter Taylor, Ashley Godfrey, Phil Back, Lynn Bennett, Pete Sinclair & Haki Kapasi
Pages: 207-226
Published online: 11 Jul 2008
AbstractforTesting the feasibility of performance indicators for play facilities in England | Full Text | References | PDF (249.2 KB)
  • 134 Views
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Article
Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry
Shuna Marr
Pages: 227-241
Published online: 11 Jul 2008
AbstractforWork process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry | Full Text | References | PDF (111.5 KB)
  • 153 Views
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Article
Theme park employee satisfaction and customer orientation
Matt Wagenheim & Stephen Anderson
Pages: 242-257
Published online: 11 Jul 2008
AbstractforTheme park employee satisfaction and customer orientation | Full Text | References | PDF (125.9 KB)
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Article
Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices
Leonidas Maroudas, Olivia Kyriakidou & Artemis Vacharis
Pages: 258-271
Published online: 11 Jul 2008
AbstractforEmployees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices | Full Text | References | PDF (166 KB)
  • 3297 Views
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Article
A forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues
Simon Shibli & Jerry Bingham
Pages: 272-292
Published online: 11 Jul 2008
AbstractforA forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues | Full Text | References | PDF (516.7 KB)
  • 866 Views
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Book Reviews

Book Review
Book Reviews
Pages: 293-297
Published online: 11 Jul 2008
First Page PreviewforBook Reviews | Full Text | PDF (48.7 KB)
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