Public Money & Management, Volume 29, Issue 2 (2009)

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Public Money & Management, Volume 29, Issue 2 (2009)

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Viewpoints

Editorial
Editorial: Consumerism in public services
Catherine Needham
Pages: 79-81
Published online: 04 Feb 2009
First Page PreviewforEditorial: Consumerism in public services | Full Text | References | PDF (606.3 KB)
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Article
Debate: Customers versus citizens—does the language matter?
Pat Barrett
Pages: 81-83
Published online: 04 Feb 2009
First Page PreviewforDebate: Customers versus citizens—does the language matter? | Full Text | References | PDF (606.3 KB)
  • 136 Views
  • 2 CrossRef citations
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Article
Debate: Reforming the governance of the NAO
David Heald
Pages: 83-85
Published online: 04 Feb 2009
First Page PreviewforDebate: Reforming the governance of the NAO | Full Text | References | PDF (606.3 KB)
  • 232 Views
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Theme: Consumerism in public services

Article
Are all consumers the same? Choice in health, social care and education in England and elsewhere
Marianna Fotaki
Pages: 87-94
Published online: 04 Feb 2009
AbstractforAre all consumers the same? Choice in health, social care and education in England and elsewhere | Full Text | References | PDF (65.3 KB)
  • 628 Views
  • 20 CrossRef citations
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Article
Patient choice in the NHS: what is the effect of choice policies on patients and relationships in health economies?
Ian Greener & Russell Mannion
Pages: 95-100
Published online: 04 Feb 2009
AbstractforPatient choice in the NHS: what is the effect of choice policies on patients and relationships in health economies? | Full Text | References | PDF (55.7 KB)
  • 570 Views
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Article
Consumerism and control: evidence from Swedish central government agencies
Sven Modell & Fredrika Wiesel
Pages: 101-108
Published online: 04 Feb 2009
AbstractforConsumerism and control: evidence from Swedish central government agencies | Full Text | References | PDF (62.9 KB)
  • 220 Views
  • 5 CrossRef citations
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Article
Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange
Brian K. Collins & Hyun Joon Kim
Pages: 109-116
Published online: 04 Feb 2009
AbstractforAre satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange | Full Text | References | PDF (99.3 KB)
  • 356 Views
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Article
The consumerism of ‘voice’ in Norwegian health policy and its dynamics in the transformation of health services
Tone Alm Andreassen
Pages: 117-122
Published online: 04 Feb 2009
AbstractforThe consumerism of ‘voice’ in Norwegian health policy and its dynamics in the transformation of health services | Full Text | References | PDF (53.8 KB)
  • 341 Views
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Article
‘Citizen-centred’ public services: contestability without consumer-driven competition?
Steve Martin & Adrian Webb
Pages: 123-130
Published online: 04 Feb 2009
Abstractfor‘Citizen-centred’ public services: contestability without consumer-driven competition? | Full Text | References | PDF (61.3 KB)
  • 679 Views
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Non-theme article

Article
The measurement of turnaround management strategies in local authorities
Itai Beeri
Pages: 131-136
Published online: 04 Feb 2009
AbstractforThe measurement of turnaround management strategies in local authorities | Full Text | References | PDF (87 KB)
  • 330 Views
  • 13 CrossRef citations
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