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Volume 22, Issue 4

Quality Management Journal

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Quality Management Journal, Volume 22, Issue 4 (2015)

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Quality Management Journal, Volume 22, Issue 4 (2015)

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Vol 31, 2024 Vol 30, 2023 Vol 29, 2022 Vol 28, 2021 Vol 27, 2020 Vol 26, 2019 Vol 25, 2018 Vol 24, 2017 Vol 23, 2016 Volume 22, 2015 Vol 21, 2014 Vol 20, 2013 Vol 19, 2012 Vol 18, 2011 Vol 17, 2010 Vol 16, 2009 Vol 15, 2008 Vol 14, 2007 Vol 13, 2006 Vol 12, 2005 Vol 11, 2004 Vol 10, 2003 Vol 9, 2002 Vol 8, 2001 Vol 7, 2000 Vol 6, 1999 Vol 5, 1997-1998 Vol 4, 1996-1997 Vol 3, 1995-1996 Vol 2, 1994-1995 Vol 1, 1993-1994

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Introduction

Page: 3

Published online: 21 Nov 2017

CitationforIntroduction | PDF (34.5 KB)

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Brief Report

Executive Briefs

Pages: 4-5

Published online: 21 Nov 2017

CitationforExecutive Briefs | PDF (56.8 KB)

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Perspective

Article Commentary

Modern Analytics and the Future of Quality and Performance Excellence

James R. Evans

Pages: 6-17

Published online: 21 Nov 2017

AbstractforModern Analytics and the Future of Quality and Performance Excellence | References | PDF (285 KB)

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Articles

Article

SEM of Service Quality to Predict Overall Patient Satisfaction in Medical Clinics: A Case Study

Dana M. Johnson & Roberta S. Russell

Pages: 18-36

Published online: 21 Nov 2017

AbstractforSEM of Service Quality to Predict Overall Patient Satisfaction in Medical Clinics: A Case Study | References | PDF (1.4 MB)

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Article

Factors in the Path From Lean to Patient Safety: Six Sigma, Goal Specificity and Responsiveness Capability

Kathleen L. McFadden, Jung Young Lee & Charles Gowen III

Pages: 37-53

Published online: 21 Nov 2017

AbstractforFactors in the Path From Lean to Patient Safety: Six Sigma, Goal Specificity and Responsiveness Capability | References | PDF (226.9 KB)

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Article

Supply Chain Quality Management and Environmental Uncertainty: A Contingency Perspective

Matthew W. Ford

Pages: 54-65

Published online: 21 Nov 2017

AbstractforSupply Chain Quality Management and Environmental Uncertainty: A Contingency Perspective | References | PDF (135.7 KB)

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Book Reviews

Book Review

Integrated Management Systems

Scott Rutherford

Page: 66

Published online: 21 Nov 2017

CitationforIntegrated Management Systems | PDF (66.1 KB)

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Book Review

The New Social Learning | Connect. Collaborate. Work, Second Edition

Matthias Thürer

Pages: 66-67

Published online: 21 Nov 2017

CitationforThe New Social Learning | Connect. Collaborate. Work, Second Edition | PDF (71.2 KB)

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Book Review

Frugal Innovation

Nicole Radziwill

Page: 67

Published online: 21 Nov 2017

CitationforFrugal Innovation | PDF (61.8 KB)

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Book Review

Innovation Never Stops: Innovation Generation – the Culture, Process, and Strategy

Nicole Radziwill

Pages: 67-68

Published online: 21 Nov 2017

CitationforInnovation Never Stops: Innovation Generation – the Culture, Process, and Strategy | PDF (69.2 KB)

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Departments

Index

QMJ Volume 22 Author Index

Page: 69

Published online: 21 Nov 2017

CitationforQMJ Volume 22 Author Index | PDF (49.5 KB)

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Index

QMJ Volume 22 Subject Index

Pages: 70-71

Published online: 21 Nov 2017

CitationforQMJ Volume 22 Subject Index | PDF (54.4 KB)

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Quality Management Journal (Vol.22, Iss.4, 2015)

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