Journal of Foodservice Business Research, Volume 20, Issue 1 (2017)

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Journal of Foodservice Business Research, Volume 20, Issue 1 (2017)

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Refereed

Article
Impact of training on improving service quality in small provincial restaurants
Pilar Ester Arroyo-López, María de Lourdes Cárcamo-Solís, Lorena Álvarez-Castañón & Artemiza Guzmán-López
Pages: 1-14
Published online: 29 Jun 2016
AbstractforImpact of training on improving service quality in small provincial restaurants | Full Text | References | PDF (1.3 MB)
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Article
An exploratory study of determinants for restaurant servers’ actual tip earnings: Individual characteristics and work conditions
Peter BeomCheol Kim, Ben Nemeschansky & Lothar Brandt
Pages: 15-33
Published online: 16 Jun 2016
AbstractforAn exploratory study of determinants for restaurant servers’ actual tip earnings: Individual characteristics and work conditions | Full Text | References | PDF (1.2 MB)
  • 746 Views
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Article
Chefs’ perceptions of using convenience food products versus scratch cooking
Ioana Dallinger & Vincent P. Magnini
Pages: 34-49
Published online: 16 Jun 2016
AbstractforChefs’ perceptions of using convenience food products versus scratch cooking | Full Text | References | PDF (1 MB)
  • 540 Views
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Article
Impact of organizational justice on customer satisfaction in the hospitality industry of Pakistan: The moderating role of uncertainty avoidance
Rana Muhammad Umar, Salman Saleem & Riffat Ismail Majoka
Pages: 50-64
Published online: 30 Jun 2016
AbstractforImpact of organizational justice on customer satisfaction in the hospitality industry of Pakistan: The moderating role of uncertainty avoidance | Full Text | References | PDF (1 MB)
  • 463 Views
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Article
Lining up for quick service—The business impact of express lines on fast-food restaurant operations
Shao Jen Weng, Donald Gotcher & Chen Feng Kuo
Pages: 65-81
Published online: 07 Jul 2016
AbstractforLining up for quick service—The business impact of express lines on fast-food restaurant operations | Full Text | References | PDF (1.2 MB)
  • 1242 Views
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Article
Does tipping help to attract and retain better service workers?
Michael Lynn
Pages: 82-89
Published online: 30 Jun 2016
AbstractforDoes tipping help to attract and retain better service workers? | Full Text | References | PDF (592.5 KB)
  • 643 Views
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Article
A comparison of the efficacy of chef knife-cleaning methods
Xiaodi Sun, Carl Behnke, Barbara Almanza & Douglas Nelson
Pages: 90-105
Published online: 29 Jun 2016
AbstractforA comparison of the efficacy of chef knife-cleaning methods | Full Text | References | PDF (1.2 MB)
  • 321 Views
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Research Notes

Article
Analysis of quality of services for checkout operation in Refah chain stores using queuing theory
Reyhaneh Iman & Vali Borimnejad
Pages: 106-115
Published online: 29 Jun 2016
AbstractforAnalysis of quality of services for checkout operation in Refah chain stores using queuing theory | Full Text | References | PDF (941.3 KB)
  • 224 Views
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Article
When do consumers feel betrayal and face-loss? Examining service communality and social presence types in service failures
JungYun Hur & SooCheong (Shawn) Jang
Pages: 116-125
Published online: 30 Jun 2016
AbstractforWhen do consumers feel betrayal and face-loss? Examining service communality and social presence types in service failures | Full Text | References | PDF (752.1 KB)
  • 229 Views
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