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Volume 29, Issue 2

Journal of Hospitality Marketing & Management

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Cover image for Journal of Hospitality Marketing & Management, Volume 29, Issue 2, 2020

Journal of Hospitality Marketing & Management, Volume 29, Issue 2 (2020)

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Journal of Hospitality Marketing & Management, Volume 29, Issue 2 (2020)

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Article

Development of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities

Erdogan Koc & Hakan Boz

Pages: 121-138

Published online: 06 May 2019

AbstractforDevelopment of hospitality and tourism employees’ emotional intelligence through developing their emotion recognition abilities | Full Text | References | PDF (1.6 MB) | EPUB

2704 Views
31 CrossRef citations
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Article

Well-being, affective commitment and job satisfaction: influences on turnover intentions in casual dining employees

Robin B. DiPietro, Andrew Moreo & Lisa Cain

Pages: 139-163

Published online: 29 Apr 2019

AbstractforWell-being, affective commitment and job satisfaction: influences on turnover intentions in casual dining employees | Full Text | References | PDF (1.8 MB) | EPUB

3380 Views
29 CrossRef citations
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Article

Linking organizational career management with Generation Y employees’ organizational identity: The mediating effect of meeting career expectations

Haiyan Kong, Fevzi Okumus & Naipeng Bu

Pages: 164-181

Published online: 24 May 2019

AbstractforLinking organizational career management with Generation Y employees’ organizational identity: The mediating effect of meeting career expectations | Full Text | References | PDF (1.5 MB) | EPUB

2262 Views
20 CrossRef citations
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Ambience and social interaction effects on customer patronage of traditional coffeehouses: Insights from kopitiams

Weng Marc Lim, Teck Weng Jee, Kar Seng Loh & Elena Gregoria Chin-Fern Chai

Pages: 182-201

Published online: 17 Apr 2019

AbstractforAmbience and social interaction effects on customer patronage of traditional coffeehouses: Insights from kopitiams | Full Text | References | PDF (1.5 MB) | EPUB

1084 Views
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Article

Antecedents and the mediating effect of customer-restaurant brand identification

Sung Ho Han, Yuksel Ekinci, Cheng-Hao Steve Chen & Mi Kyeong Park

Pages: 202-220

Published online: 20 Apr 2019

AbstractforAntecedents and the mediating effect of customer-restaurant brand identification | Full Text | References | PDF (1.4 MB) | EPUB

1065 Views
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Article

Impact of cultural contact on satisfaction and attachment: mediating roles of creative experiences and cultural memories

Yong-Quan Li & Chih-Hsing Liu

Pages: 221-245

Published online: 15 May 2019

AbstractforImpact of cultural contact on satisfaction and attachment: mediating roles of creative experiences and cultural memories | Full Text | References | PDF (2 MB) | EPUB

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