Journal of Hospitality Marketing & Management, Volume 30, Issue 3 (2021)

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Journal of Hospitality Marketing & Management, Volume 30, Issue 3 (2021)

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Editorial

Editorial
Celebrating 30 years of excellence amid the COVID-19 pandemic — An update on the effects of COVID-19 pandemic and COVID-19 vaccines on hospitality industry: overview of the current situation and a research agenda
Dogan Gursoy & Christina G. Chi
Pages: 277-281
Published online: 25 Apr 2021
First Page PreviewforCelebrating 30 years of excellence amid the COVID-19 pandemic — An update on the effects of COVID-19 pandemic and COVID-19 vaccines on hospitality industry: overview of the current situation and a research agenda | Full Text | References | PDF (198.2 KB) | EPUB
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Research Article

Article
Do job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction?
Emmanuel Twumasi Ampofo
Pages: 282-304
Published online: 12 Oct 2020
AbstractforDo job satisfaction and work engagement mediate the effects of psychological contract breach and abusive supervision on hotel employees’ life satisfaction? | Full Text | References | PDF (625.2 KB) | EPUB
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Article
Do consumers care about CSR activities of their favorite restaurant brands? Evidence from engagement on social networks
Minseong Kim & Svetlana Stepchenkova
Pages: 305-325
Published online: 26 Oct 2020
AbstractforDo consumers care about CSR activities of their favorite restaurant brands? Evidence from engagement on social networks | Full Text | References | PDF (764.1 KB) | EPUB
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Article
Does employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry?
Osman M. Karatepe, Hamed Rezapouraghdam & Raheleh Hassannia
Pages: 326-353
Published online: 16 Sep 2020
AbstractforDoes employee engagement mediate the influence of psychological contract breach on pro-environmental behaviors and intent to remain with the organization in the hotel industry? | Full Text | References | PDF (762.9 KB) | EPUB
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Article
Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry: the overlooked side of the work-family interface
Bao Cheng, Gongxing Guo, Yun Dong & Yan Peng
Pages: 354-372
Published online: 16 Sep 2020
AbstractforExamining the spillover effects of problems at home on proactive customer service performance in the hospitality industry: the overlooked side of the work-family interface | Full Text | References | PDF (706.4 KB) | EPUB
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Note

Note
Facial recognition check-in services at hotels
Feng Zeng Xu, Yun Zhang, Tingting Zhang & Jing Wang
Pages: 373-393
Published online: 09 Oct 2020
AbstractforFacial recognition check-in services at hotels | Full Text | References | PDF (788.4 KB) | EPUB
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