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Journal of Quality Assurance in Hospitality & Tourism
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Volume 10, Issue 3

Journal of Quality Assurance in Hospitality & Tourism

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Journal of Quality Assurance in Hospitality & Tourism, Volume 10, Issue 3 (2009)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 10, Issue 3 (2009)

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Original Articles

Article

Customers' Responses to Customer Orientation of Service Employees in Full‐Service Restaurants: A Relational Benefits Perspective

Wansoo Kim

Pages: 153-174

Published online: 13 Aug 2009

AbstractforCustomers' Responses to Customer Orientation of Service Employees in Full‐Service Restaurants: A Relational Benefits Perspective | Full Text | References | PDF (275.9 KB)

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Article

Analyzing the Quality of E‐mail Responses of Leading Hotels of the World to Customer Enquiries

Rob Law & Teresa Kua

Pages: 175-193

Published online: 13 Aug 2009

AbstractforAnalyzing the Quality of E‐mail Responses of Leading Hotels of the World to Customer Enquiries | Full Text | References | PDF (173.6 KB)

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Article

Horse Racing Image: Re‐Examination of Relations Between Image and Intention to Visit

Chul Jeong, Yu Kyoum Kim, Yong Jae Ko, Hoon Lee & Ran‐Soo Jeong

Pages: 194-217

Published online: 13 Aug 2009

AbstractforHorse Racing Image: Re‐Examination of Relations Between Image and Intention to Visit | Full Text | References | PDF (230 KB)

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RESEARCH NOTE

Article

The Role of Integrated Marketing Communications (IMC) on Heritage Destination Visitations

Yu‐Ju Wang, Chihkang (Kenny) Wu & Jingxue (Jessica) Yuan

Pages: 218-231

Published online: 13 Aug 2009

AbstractforThe Role of Integrated Marketing Communications (IMC) on Heritage Destination Visitations | Full Text | References | PDF (170.3 KB)

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