Journal of Quality Assurance in Hospitality & Tourism, Volume 2, Issue 1-2 (2001)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 2, Issue 1-2 (2001)

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PERSPECTIVES

Article
Vision, Value Added, and Variance
Timothy R. Hinkin
Pages: 1-10
Published online: 12 Oct 2008
AbstractforVision, Value Added, and Variance | References | PDF (37.6 KB)
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ARTICLES

Article
Predictors of Service Effort
An Investigation of Cruise Line Service Workers
Mark R. Testa
Pages: 11-27
Published online: 12 Oct 2008
AbstractforPredictors of Service Effort | References | PDF (65 KB)
  • 75 Views
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Article
Converging Services Marketing and Tourism Approaches in Satisfaction and Service Quality Research
Isabelle Frochot & Szilvia Gyimóthy
Pages: 29-48
Published online: 12 Oct 2008
AbstractforConverging Services Marketing and Tourism Approaches in Satisfaction and Service Quality Research | References | PDF (71.3 KB)
  • 132 Views
  • 2 CrossRef citations
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Article
Using Performance Measurements to Explore the Influence of Service Quality Dimensions on Customer's Perception of Overall Value of a Nature Based Tourism Outfitter
Joseph T. Walker, Kenneth Backman, Sheila J. Backman & Duarte Morais
Pages: 49-68
Published online: 12 Oct 2008
AbstractforUsing Performance Measurements to Explore the Influence of Service Quality Dimensions on Customer's Perception of Overall Value of a Nature Based Tourism Outfitter | References | PDF (62.6 KB)
  • 127 Views
  • 6 CrossRef citations
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Article
The Importance of Cultural Distance in the Perception of Evaluation of Service Quality
B. Pikkemaat & K. Weiermair
Pages: 69-87
Published online: 12 Oct 2008
AbstractforThe Importance of Cultural Distance in the Perception of Evaluation of Service Quality | References | PDF (61.3 KB)
  • 221 Views
  • 10 CrossRef citations
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Article
Total Quality Management and Tourism and Hospitality Education
The Case of Thailand
Mattara Sripun & Adele Ladkin
Pages: 89-103
Published online: 12 Oct 2008
AbstractforTotal Quality Management and Tourism and Hospitality Education | References | PDF (54.7 KB)
  • 381 Views
  • 1 CrossRef citations
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Article
Heritage Management and Control
The Case of Egypt
Paul Leung Kin Hang & Creamy Kong
Pages: 105-117
Published online: 12 Oct 2008
AbstractforHeritage Management and Control | References | PDF (149.3 KB)
  • 331 Views
  • 5 CrossRef citations
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Article
Service Problems, Service Crises and Service Disasters
Eric Laws
Pages: 119-129
Published online: 12 Oct 2008
AbstractforService Problems, Service Crises and Service Disasters | References | PDF (131.7 KB)
  • 73 Views
  • 2 CrossRef citations
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