Journal of Quality Assurance in Hospitality & Tourism, Volume 23, Issue 1 (2022)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 23, Issue 1 (2022)

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Research Article

Article
Kano Model Application in the Tourism Industry: A Systematic Literature Review
Ashutosh Pandey, Rajendra Sahu & Yatish Joshi
Pages: 1-31
Published online: 02 Nov 2020
AbstractforKano Model Application in the Tourism Industry: A Systematic Literature Review | Full Text | References | PDF (1.1 MB) | EPUB
  • 1695 Views
  • 9 CrossRef citations
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Article
Analysis of Restaurants’ Operations Using Time-Driven Activity-based Costing (TDABC): Case Study
Abdallah M. Elshaer
Pages: 32-55
Published online: 01 Dec 2020
AbstractforAnalysis of Restaurants’ Operations Using Time-Driven Activity-based Costing (TDABC): Case Study | Full Text | References | PDF (1.8 MB) | EPUB
  • 1448 Views
  • 3 CrossRef citations
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Article
A Schema-based Perspective to Understanding Hotel Social Media Content Strategy
Gerardo Joel Anaya, Saerom Wang & Xinran Y. Lehto
Pages: 56-88
Published online: 19 Nov 2020
AbstractforA Schema-based Perspective to Understanding Hotel Social Media Content Strategy | Full Text | References | PDF (9.7 MB) | EPUB
  • 726 Views
  • 4 CrossRef citations
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Article
Understanding Tourists’ Experiences at Local Markets in Phuket: An Analysis of TripAdvisor Reviews
Nichapat Sangkaew & Hongrui Zhu
Pages: 89-114
Published online: 22 Nov 2020
AbstractforUnderstanding Tourists’ Experiences at Local Markets in Phuket: An Analysis of TripAdvisor Reviews | Full Text | References | PDF (1,009 KB) | EPUB
  • 1685 Views
  • 14 CrossRef citations
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Article
Factors affecting the choice of medical tourism destination: Spain as a host country
Javier Tapia, Marcos Dieste, Elena Royo & Elena Calvo
Pages: 115-138
Published online: 30 Nov 2020
AbstractforFactors affecting the choice of medical tourism destination: Spain as a host country | Full Text | References | PDF (606.1 KB) | EPUB
  • 839 Views
  • 10 CrossRef citations
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Article
The Role of Anger in a Leisure-Based Service Failure: Lessons for Recovery
David W. Drewery & Ron E. McCarville
Pages: 139-161
Published online: 07 Dec 2020
AbstractforThe Role of Anger in a Leisure-Based Service Failure: Lessons for Recovery | Full Text | References | PDF (530.5 KB) | EPUB
  • 320 Views
  • 2 CrossRef citations
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Article
Effects of Authentic Leadership on Employees’ Turnover Intention and Self-efficacy in South Korea’s Casino Industry: The Moderating Roles of Employees’ Gender and Age
Woo-Hyuk Kim, Geon-Mi Park & Kyung-Sook Kim
Pages: 162-175
Published online: 13 Dec 2020
AbstractforEffects of Authentic Leadership on Employees’ Turnover Intention and Self-efficacy in South Korea’s Casino Industry: The Moderating Roles of Employees’ Gender and Age | Full Text | References | PDF (594.5 KB) | EPUB
  • 702 Views
  • 2 CrossRef citations
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Article
Relationships among Organizational-Based Self-Esteem, Social Exchange, and Turnover Intention of Hotel Employees: Impact of Job Dedication
Ali Dalgic & Yilmaz Akgunduz
Pages: 176-195
Published online: 29 Dec 2020
AbstractforRelationships among Organizational-Based Self-Esteem, Social Exchange, and Turnover Intention of Hotel Employees: Impact of Job Dedication | Full Text | References | PDF (515.7 KB) | EPUB
  • 719 Views
  • 5 CrossRef citations
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Article
Structural Review of Customer Incivility and Social Competences of Frontline Employees for Prevention and Mitigation
Kyoung-Joo Lee & Su-Gyeong Kim
Pages: 196-216
Published online: 01 Jan 2021
AbstractforStructural Review of Customer Incivility and Social Competences of Frontline Employees for Prevention and Mitigation | Full Text | References | PDF (569.1 KB) | EPUB
  • 673 Views
  • 2 CrossRef citations
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Article
Establishing and Deepening Brand Loyalty through Brand Experience and Customer Engagement: Evidence from Taiwan’s Chain Restaurants
Chao-Chin Huang & Shwu-En Chen
Pages: 217-239
Published online: 24 Feb 2021
AbstractforEstablishing and Deepening Brand Loyalty through Brand Experience and Customer Engagement: Evidence from Taiwan’s Chain Restaurants | Full Text | References | PDF (550.8 KB) | EPUB
  • 1591 Views
  • 6 CrossRef citations
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Article
A 15-year Review of “Corporate Social Responsibility Practices” Research in the Hospitality and Tourism Industry
Tai Ming Wut, Bill Xu & Helen Shun-Mun Wong
Pages: 240-274
Published online: 04 Jan 2021
AbstractforA 15-year Review of “Corporate Social Responsibility Practices” Research in the Hospitality and Tourism Industry | Full Text | References | PDF (1.1 MB) | EPUB
  • 1682 Views
  • 8 CrossRef citations
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Article
What Retail Experts Say about Tourism Retail Education? A Case of Macao Using an Integrated Bloom-Kolb Learning Design Canvas
Fernando Lourenço, Zhuo Li, Lianping Ren & Ranis Cheng
Pages: 275-297
Published online: 29 May 2021
AbstractforWhat Retail Experts Say about Tourism Retail Education? A Case of Macao Using an Integrated Bloom-Kolb Learning Design Canvas | Full Text | References | PDF (1.2 MB) | EPUB
  • 493 Views
  • 1 CrossRef citations
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