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Journal of Quality Assurance in Hospitality & Tourism
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Volume 3, Issue 1-2

Journal of Quality Assurance in Hospitality & Tourism

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Journal of Quality Assurance in Hospitality & Tourism, Volume 3, Issue 1-2 (2002)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 3, Issue 1-2 (2002)

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Original Articles

Article

Benchmark in the Conference Hospitality Industry

Attilio Gardini & Cristina Bernini

Pages: 1-18

Published online: 08 Sep 2008

AbstractforBenchmark in the Conference Hospitality Industry | References | PDF (637.6 KB)

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Article

Applications of Business Process Redesign in Hotel Daily Operations

The Impact of Redesigning Airport Van Pickup Process on Hotel Customer Satisfaction

Lynda March & Robert Fugazi

Pages: 19-33

Published online: 08 Sep 2008

AbstractforApplications of Business Process Redesign in Hotel Daily Operations | References | PDF (606.3 KB)

250 Views
2 CrossRef citations
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Article

Application of the Rasch Model to Customer Satisfaction in the Destination of Marbella

José L. Santos-Arrebola

Pages: 35-51

Published online: 08 Sep 2008

AbstractforApplication of the Rasch Model to Customer Satisfaction in the Destination of Marbella | References | PDF (615.7 KB)

98 Views
7 CrossRef citations
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Article

I Would Have Felt Better If Only … Or, How to Enhance Customer Satisfaction Following Service Problems

Beverley A. Sparks

Pages: 53-67

Published online: 08 Sep 2008

AbstractforI Would Have Felt Better If Only … Or, How to Enhance Customer Satisfaction Following Service Problems | References | PDF (619.8 KB)

69 Views
3 CrossRef citations
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Article

The Effects of Service Recovery on Repeat Patronage

Jerrold K. Leong, Woo Gon Kim & Sunny Ham

Pages: 69-94

Published online: 08 Sep 2008

AbstractforThe Effects of Service Recovery on Repeat Patronage | References | PDF (671.3 KB)

153 Views
7 CrossRef citations
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Article

Recruiting the Best

A Study in Attracting Hospitality Management Students for Entry-Level Management Positions

Mustafa Tepeci & Vivienne J. Wildes

Pages: 95-107

Published online: 08 Sep 2008

AbstractforRecruiting the Best | References | PDF (599 KB)

233 Views
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Article

Promotional Strategies and Travelerss' Satisfaction During the Asian Financial Crisis

A Best Practice Case Study of Thailand

Bongkosh Ngamsom Rittichainuwat, Jeffrey A. Beck & Hailin Qu

Pages: 109-124

Published online: 08 Sep 2008

AbstractforPromotional Strategies and Travelerss' Satisfaction During the Asian Financial Crisis | References | PDF (608.9 KB)

215 Views
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RESEARCH NOTE

Article

Tourist Local Systems and Territorial Development

Maurizio Giannone

Pages: 125-131

Published online: 08 Sep 2008

AbstractforTourist Local Systems and Territorial Development | References | PDF (560.8 KB)

113 Views
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CONFERENCE REVIEW

Article

CHRIE Graduate Research Conference and Quality Assessment Websites

Lynda March

Pages: 133-137

Published online: 08 Sep 2008

First Page PreviewforCHRIE Graduate Research Conference and Quality Assessment Websites | PDF (533.3 KB)

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WWW REVIEW

Lynda March

Pages: 139-142

Published online: 08 Sep 2008

First Page PreviewforWWW REVIEW | PDF (530.4 KB)

17 Views
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