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Volume 5, Issue 1

Journal of Quality Assurance in Hospitality & Tourism

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Journal of Quality Assurance in Hospitality & Tourism, Volume 5, Issue 1 (2005)

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Journal of Quality Assurance in Hospitality & Tourism, Volume 5, Issue 1 (2005)

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EDITOR'S NOTE

Editorial

EDITOR'S NOTE

Page: 1

Published online: 08 Sep 2008

CitationforEDITOR'S NOTE | PDF (517.7 KB)

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ARTICLES

Article

Using Information Technology to Improve Customer Service

Evaluating the Impact of Strategic Opportunities

Gabriele Piccoli, Luis D. Anglada & Richard T. Watson

Pages: 3-26

Published online: 08 Sep 2008

AbstractforUsing Information Technology to Improve Customer Service | References | PDF (724.1 KB)

199 Views
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Article

Implications of Chinese Casino Visitor Characteristics in South Korea

Woo Gon Kim

Pages: 27-41

Published online: 08 Sep 2008

AbstractforImplications of Chinese Casino Visitor Characteristics in South Korea | References | PDF (612.2 KB)

42 Views
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Article

Satisfaction and Destination Loyalty

A Comparison Between Non-Repeat and Repeat Tourists

Metin Kozak, Enrique Bigné & Luisa Andreu

Pages: 43-59

Published online: 08 Sep 2008

AbstractforSatisfaction and Destination Loyalty | References | PDF (622.5 KB)

313 Views
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Article

General Manager Perceptions of Guest Satisfaction Measurement Systems in the Hotel Industry

Daniel J. Mount

Pages: 61-72

Published online: 08 Sep 2008

AbstractforGeneral Manager Perceptions of Guest Satisfaction Measurement Systems in the Hotel Industry | References | PDF (618.1 KB)

68 Views
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Article

Importance and Measurement of Entrepreneurial Quality and Processes in Tourism

Alexandra Brunner-Sperdin & Mike Peters

Pages: 73-90

Published online: 08 Sep 2008

AbstractforImportance and Measurement of Entrepreneurial Quality and Processes in Tourism | References | PDF (745.5 KB)

113 Views
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Article

Evaluation of Hotels to Accommodate Disabled Visitors

Alaa Tantawy, Woo Gon Kim & Sungsoo Pyo

Pages: 91-101

Published online: 08 Sep 2008

AbstractforEvaluation of Hotels to Accommodate Disabled Visitors | References | PDF (590.4 KB)

567 Views
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