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Volume 17, Issue 2-3

Journal of Travel & Tourism Marketing

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Journal of Travel & Tourism Marketing, Volume 17, Issue 2-3 (2004)

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Journal of Travel & Tourism Marketing, Volume 17, Issue 2-3 (2004)

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Preface

Introduction

Preface

Juline E. Mills & Rob Law

Pages: xxxv-xxxvi

Published online: 22 Sep 2008

CitationforPreface | PDF (539.6 KB)

53 Views
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SECTION 1: ONLINE TRAVEL CONSUMER SEARCH BEHAVIOR

Article

Consumer Objectives and the Amount of Search in Electronic Travel and Tourism Markets

Anssi Öörni

Pages: 3-14

Published online: 22 Sep 2008

AbstractforConsumer Objectives and the Amount of Search in Electronic Travel and Tourism Markets | References | PDF (629.8 KB)

291 Views
18 CrossRef citations
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Article

Information Search Behavior and Tourist Characteristics

The Internet vis-à-vis Other Information Sources

Man Luo, Ruomei Feng & Liping A. Cai

Pages: 15-25

Published online: 22 Sep 2008

AbstractforInformation Search Behavior and Tourist Characteristics | References | PDF (651.2 KB)

2499 Views
99 CrossRef citations
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Article

Barriers to Online Booking of Scheduled Airline Tickets

Stefan Klein, Frank Köhne & Anssi Öörni

Pages: 27-39

Published online: 22 Sep 2008

AbstractforBarriers to Online Booking of Scheduled Airline Tickets | References | PDF (765.4 KB)

754 Views
15 CrossRef citations
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Article

The Past, Present, and Future Research of Online Information Search

SooCheong (Shawn) Jang

Pages: 41-47

Published online: 22 Sep 2008

AbstractforThe Past, Present, and Future Research of Online Information Search | References | PDF (590 KB)

977 Views
48 CrossRef citations
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SECTION 2: TRAVEL WEBSITE USER CHARACTERISTICS

Article

Buyer Characteristics Among Users of Various Travel Intermediaries

Kara Wolfe, Cathy H. C. Hsu & Soo K. Kang

Pages: 51-62

Published online: 22 Sep 2008

AbstractforBuyer Characteristics Among Users of Various Travel Intermediaries | References | PDF (628.7 KB)

819 Views
44 CrossRef citations
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Article

Utilitarian Value in the Internet

Differences Between Broadband and Narrowband Users

Srikanth Beldona, Sheryl F. Kline & Alastair M. Morrison

Pages: 63-77

Published online: 22 Sep 2008

AbstractforUtilitarian Value in the Internet | References | PDF (649.1 KB)

190 Views
11 CrossRef citations
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Article

Online Travel Planning and College Students

The Spring Break Experience

Billy Bai, Clark Hu, Jeffrey Elsworth & Cary Countryman

Pages: 79-91

Published online: 22 Sep 2008

AbstractforOnline Travel Planning and College Students | References | PDF (636.3 KB)

1162 Views
34 CrossRef citations
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Article

Reviewing the Profile and Behaviour of Internet Users

Research Directions and Opportunities in Tourism and Hospitality

Marianna Sigala

Pages: 93-102

Published online: 22 Sep 2008

AbstractforReviewing the Profile and Behaviour of Internet Users | References | PDF (618.3 KB)

470 Views
17 CrossRef citations
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SECTION 3: PERCEPTION AND QUALITY OF ONLINE LODGING AND TRAVEL BRANDS

Article

Comparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliers

Woo Gon Kim & Hae Young Lee

Pages: 105-116

Published online: 22 Sep 2008

AbstractforComparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliers | References | PDF (620.5 KB)

1506 Views
75 CrossRef citations
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Article

A Study of the Perceptions of Hong Kong Hotel Managers on the Potential Disintermediation of Travel Agencies

Rob Law & William Lau

Pages: 117-131

Published online: 22 Sep 2008

AbstractforA Study of the Perceptions of Hong Kong Hotel Managers on the Potential Disintermediation of Travel Agencies | References | PDF (669.2 KB)

422 Views
19 CrossRef citations
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Article

Building E-Loyalty of Lodging Brands

Avoiding Brand Erosion

Brian Miller

Pages: 133-142

Published online: 22 Sep 2008

AbstractforBuilding E-Loyalty of Lodging Brands | References | PDF (611.8 KB)

485 Views
16 CrossRef citations
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SECTION 4: E-COMPLAINT BEHAVIOR

Article

Internet Diffusion of an E-Complaint

A Content Analysis of Unsolicited Responses

Linda Shea, Linda Enghagen & Ashish Khullar

Pages: 145-165

Published online: 22 Sep 2008

AbstractforInternet Diffusion of an E-Complaint | References | PDF (1.3 MB)

489 Views
23 CrossRef citations
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Article

Analyzing Hotel Customers' E-Complaints from an Internet Complaint Forum

Charles Changuk Lee & Clark Hu

Pages: 167-181

Published online: 22 Sep 2008

AbstractforAnalyzing Hotel Customers' E-Complaints from an Internet Complaint Forum | References | PDF (1.1 MB)

1911 Views
74 CrossRef citations
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Article

E-Complaint

Lessons to Be Learned from the Service Recovery Literature

Brian Tyrrell & Robert Woods

Pages: 183-190

Published online: 22 Sep 2008

AbstractforE-Complaint | References | PDF (587.1 KB)

644 Views
17 CrossRef citations
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SECTION 5: WEBSITE DESIGN AND DEVELOPMENT IN TRAVEL AND TOURISM

Article

Effects of Picture Presentations on Customers' Behavioral Intentions on the Web

Miyoung Jeong & Jiyoung Choi

Pages: 193-204

Published online: 22 Sep 2008

AbstractforEffects of Picture Presentations on Customers' Behavioral Intentions on the Web | References | PDF (662.9 KB)

885 Views
41 CrossRef citations
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Article

Developing, Operating, and Maintaining a Travel Agency Website

Attending to E-Consumers and Internet Marketing Issues

Jenny Ji-Yeon Lee, Heidi H. Sung, Agnes L. Defranco & Richard A. Arnold

Pages: 205-223

Published online: 22 Sep 2008

AbstractforDeveloping, Operating, and Maintaining a Travel Agency Website | References | PDF (765.1 KB)

544 Views
11 CrossRef citations
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Article

Conflicting Viewpoints on Web Design

Peter O'connor

Pages: 225-230

Published online: 22 Sep 2008

AbstractforConflicting Viewpoints on Web Design | References | PDF (577.5 KB)

359 Views
15 CrossRef citations
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SECTION 6: WEBSITE EVALUATION IN HOSPITALITY AND TOURISM

Article

Website Evaluation in Tourism and Hospitality

The Art Is Not Yet Stated

Alastair M. Morrison, J. Stephen Taylor & Alecia Douglas

Pages: 233-251

Published online: 22 Sep 2008

AbstractforWebsite Evaluation in Tourism and Hospitality | References | PDF (872.8 KB)

2755 Views
100 CrossRef citations
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Article

Exploring Bed & Breakfast Websites

A Balanced Scorecard Approach

Sheryl F. Kline, Alastair M. Morrison & Andrew St. John

Pages: 253-267

Published online: 22 Sep 2008

AbstractforExploring Bed & Breakfast Websites | References | PDF (877 KB)

674 Views
47 CrossRef citations
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Article

Staying Afloat in the Tropics

Applying a Structural Equation Model Approach to Evaluating National Tourism Organization Websites in the Caribbean

Alecia Douglas & Juline E. Mills

Pages: 269-293

Published online: 22 Sep 2008

AbstractforStaying Afloat in the Tropics | References | PDF (756.3 KB)

407 Views
41 CrossRef citations
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Article

Developing a Content Analysis Evaluation Approach for the Examination of Limited-Service Lodging Properties

Sunny Ham

Pages: 295-308

Published online: 22 Sep 2008

AbstractforDeveloping a Content Analysis Evaluation Approach for the Examination of Limited-Service Lodging Properties | References | PDF (624.9 KB)

169 Views
18 CrossRef citations
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CALENDAR

Calendar

CALENDAR

Pages: 309-310

Published online: 22 Sep 2008

CitationforCALENDAR | PDF (525 KB)

23 Views
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