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Community & Junior College Libraries Volume 23, 2017 - Issue 3-4
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Articles

Usability Study for a Community College Library Website: A Methodology for Large-Scale Data Gathering

Mark EatonRobert J. Kibbee Library, Kingsborough Community College, City University of New York, Brooklyn, NY, USACorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0001-8579-5073View further author information
ORCID Icon &
Carlos ArgüellesRobert J. Kibbee Library, Kingsborough Community College, City University of New York, Brooklyn, NY, USAORCID Iconhttp://orcid.org/0000-0003-3896-3286View further author information
ORCID Icon
Pages 99-113 | Published online: 30 Jul 2019
 
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Abstract

Usability studies (UX) are increasingly common in libraries. A UX methodology is a useful tool to support librarians’ decision-making processes during a Website (re)design. This article describes a UX process using a custom-built usability-testing environment and a data-collection tool, written in JavaScript and Python respectively. The resulting automated approach allowed us to collect usability data from a sample of 225 students. The methodology described in this study will be of interest to those considering or planning a UX study in their libraries.

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Funding

This work was supported by PSC CUNY under Research Award #69154-00 47.

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