Usability Study for a Community College Library Website: A Methodology for Large-Scale Data Gathering

References

• Alhadreti, O., and P. Mayhew. 2018. Are two pairs of eyes better than one? A comparison of concurrent think-aloud and co-participation methods in usability testing. Journal of Usability Studies 13 (4):177–95.
   Web of Science ®Google Scholar
• Alshamari, M., and P. Mayhew. 2009. Technical review: Current issues of usability testing. IETE Technical Review 26 (6):402–6.
   Web of Science ®Google Scholar
• Bailey, B. 2013. FirstClick usability testing | web usability. Accessed June 15, 2017. http://webusability.com/firstclick-usability-testing/.
   Google Scholar
• Baird, C., and T. Soares. 2018. A method of improving library information literacy teaching with usability testing data. Weave: Journal of Library User Experience 1 (8)doi: 10.3998/weave.12535642.0001.802.
   Google Scholar
• Battleson, B., A. Booth, and J. Weintrop. 2001. Usability testing of an academic library web site: A case study. Journal of Academic Librarianship 27 (3):198.
   Web of Science ®Google Scholar
• Becker, D. A., and L. Yannotta. 2013. Modeling a library website redesign process: Developing a user-centered website through usability testing. Information Technology and Libraries 32 (1):6–22. doi: 10.6017/ital.v32i1.2311.
   Web of Science ®Google Scholar
• Bird, N. J., and A. M. Pampaloni. 2014. Connecting to community: Best practices for designing a digital branch. Community and Junior College Libraries 20 (1–2):1–26.
   Google Scholar
• Connell, R. S. 2008. Survey of web developers in academic libraries. The Journal of Academic Librarianship 34 (2):121–129. doi: 10.1016/j.acalib.2007.12.005.
   Web of Science ®Google Scholar
• Diaz, K. 1998. The role of the library web site. Reference and User Services Quarterly 38 (1):41–43.
   Web of Science ®Google Scholar
• Dumas, J. S., and J. C. Redish. 1993. A practical guide to usability testing. Norwood, NJ: Ablex.
   Google Scholar
• Eaton, M. E. 2017a. Usability-Python. https://github.com/MarkEEaton/usability-python.
   Google Scholar
• Eaton, M. E. 2017b. Usability-Testing-Interface. https://github.com/MarkEEaton/usability-testing-interface.
   Google Scholar
• Fagan, J. C., M. A. Mandernach, C. S. Nelson, J. R. Paulo, and G. Saunders. 2008. Usability test results for a discovery tool in an academic library. Information Technology and Libraries 31 (1):83–112. doi: 10.6017/ital.v31i1.1855.
   Google Scholar
• Flask 2018. Flask: A Python microframework. Accessed December 6, 2018. http://flask.pocoo.org/.
   Google Scholar
• Galbraith, S. 2017. How much research is enough? Weave: Journal of Library User Experience 1 (7)doi: 10.3998/weave.12535642.0001.702.
   Google Scholar
• Genuis, S. K. 2004. Web site usability testing: A critical tool for libraries. Feliciter 50 (4):161–64.
   Google Scholar
• Hall, R. R. 2001. Prototyping for usability of new technology. International Journal of Human-Computer Studies 55 (4):485–501. doi: 10.1006/ijhc.2001.0478.
   Web of Science ®Google Scholar
• Herrera, A., in conversation with the authors. May 4, 2018.
   Google Scholar
• Hotjar, Ltd 2018. Hotjar – Heatmaps, visitor recordings, conversion funnels, form analytics, feedback polls and surveys in one platform. Accessed May 10, 2018, https://www.hotjar.com.
   Google Scholar
• International Standard Organization 2018. ISO 9241-11:2018 Ergonomics of Human-System Interaction.
   Google Scholar
• Jordan, P. W. 1998. An introduction to usability. Boca Raton, FL: CRC Press.
   Google Scholar
• King, D. 2009. Building the digital branch: Guidelines for transforming your library website. Chicago, IL: American Library Association.
   Google Scholar
• King, D. 2003. The Mom-and-Pop shop approach to usability studies. Computers in Libraries 23 (1):12–72.
   Google Scholar
• King, H. J., and C. M. Jannik. 2005. Redesigning for usability: Information architecture and usability testing for Georgia Tech library's web site. OCLC Systems & Services: International Digital Library Perspectives 21 (3):235–243. doi: 10.1108/10650750510612425.
   Google Scholar
• Klug, B. 2017. An overview of the system usability scale in the library website and system usability testing. Journal of Library User Experience 1 (6):1–13. doi: 10.3998/weave.12535642.0001.602.
   Google Scholar
• Lanclos, D., and A. D. Asher. 2016. Ethnographish’: The state of the ethnography in libraries. Weave: Journal of Library User Experience 1 (5). doi: 10.3998/weave.12535642.0001.503.
   Google Scholar
• Letnikova, G. 2008. Developing a standardized list of questions for the usability testing of an academic library web site. Journal of Web Librarianship 2 (2–3):381–414. doi: 10.1080/19322900802205817.
   Google Scholar
• Lindgaard, G., and J. Chattratichart. 2007. Usability testing: What have we overlooked? Paper presented at the CHI 2007 Proceedings – Usability Evaluation, San Jose, USA, April 28–May 3.
   Google Scholar
• Liu, S. 2008. Engaging users: The future of academic library web sites. College & Research Libraries 69 (1):6–27. doi: 10.5860/crl.69.1.6.
   Web of Science ®Google Scholar
• Mitchell, E., and B. West. 2016. DIY usability: Low-barrier solutions for the busy librarian. Weave: Journal of Library User Experience 1 (5). doi: 10.3998/weave.12535642.0001.504.
   Google Scholar
• Nielsen, J. 2000. Why you only need to test with 5 users. Accessed December 27, 2018. https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/.
   Google Scholar
• Nielsen, J., and M. Tahir. 2000. Keep your users in mind. Internet World 6 (24):44.
   Google Scholar
• Norman, D. A. 1998. The invisible computer. Cambridge, MA: MIT Press.
   Google Scholar
• Norman, D. A. 1988. The psychology of everyday things. New York, NY: Basic Books.
   Google Scholar
• Norman, D. A. and S. W. Draper. 1986. User-centered system design: New perspectives on human-computer interaction. Hillsdale, NJ: Lawrence Erlbaum.
   Google Scholar
• Nuccilli, M., E. Polak, and A. Binno. 2018. Start with an hour a week: Enhancing usability at Wayne State University Libraries. Weave: Journal of Library User Experience 1 (8)doi: 10.3998/weave.12535642.0001.803.
   Google Scholar
• Otto, M., and J. Thornton. 2018. Bootstrap. Accessed December 6, 2018. https://getbootstrap.com/.
   Google Scholar
• Pampaloni, A. M., and N. J. Bird. 2014. Building relationships through a digital branch library: Finding the community in community college library websites. Community College Journal of Research and Practice 38 (12):1125. doi: 10.1080/10668926.2012.745383.
   Google Scholar
• Russell, M. C. 2005. Hotspots and hyperlinks: Using eye-tracking to supplement usability testing. Usability News 7(2):1–11
   Google Scholar
• Schneiderman, B. 1998. Designing the user interface: Strategies for effective human-computer interaction. Reading, MA: Addison Wesley.
   Google Scholar
• Whang, M., and D. M. Ring. 2007. A student-focused usability study of the Western Michigan University Libraries home page. Journal of Web Librarianship 1(3):67–88. doi: 10.1300/J502v01n03_05.
   Google Scholar