328
Views
1
CrossRef citations to date
0
Altmetric
Special Section: Advancing theory on marketing responses to mitigate the negative consequences of brand crises

In it together: brands benefit after a transgression when perceived as co-owners of the brand community

ORCID Icon, ORCID Icon & ORCID Icon
Pages 190-216 | Received 29 Sep 2022, Accepted 20 Jun 2023, Published online: 07 Aug 2023

References

  • Adjei, M. T., Noble, S. M., & Noble, C. H. (2010). The influence of C2C communications in online brand communities on customer purchase behavior. Journal of the Academy of Marketing Science, 38(5), 634–653. https://doi.org/10.1007/s11747-009-0178-5
  • Ahluwalia, R., Burnkrant, R. E., & Rao Unnava, H. (2000). Consumer response to negative publicity: The moderating role of commitment. Journal of Marketing Research, 37(May), 203–214. https://doi.org/10.1509/jmkr.37.2.203.18734
  • Algesheimer, R., Dholakia, U. M., & Herrmann, A. (2005). The social influence of brand community: Evidence from European car clubs. Journal of Marketing, 69(July), 19–34. https://doi.org/10.1509/jmkg.69.3.19.66363
  • Aw, E. C. X., & Labrecque, L. I. (2022). Celebrities as brand shields: The role of parasocial relationships in dampening negative consequences from brand transgressions. Journal of Advertising, 52(3), 387–405. https://doi.org/10.1080/00913367.2022.2066034
  • Bacile, T. J., Wolter, J. S., Allen, A. M., & Xu, P. (2018). The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery. Journal of Interactive Marketing, 44, 60–81. https://doi.org/10.1016/j.intmar.2018.04.002
  • Bagozzi, R. P., & Dholakia, U. M. (2006). Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of Research in Marketing, 23(1), 45–61. https://doi.org/10.1016/j.ijresmar.2006.01.005
  • Balliet, D., Wu, J., & de Dreu, C. K. W. (2014). Ingroup favoritism in cooperation: A meta-analysis. Psychological Bulletin, 140(6), 1556–1581. https://doi.org/10.1037/a0037737
  • Bergami, M., & Bagozzi, R. P. (2000). Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization. British Journal of Social Psychology, 39(4), 555–577. https://doi.org/10.1348/014466600164633
  • Chi, M., Harrigan, P., & Xu, Y. (2022). Customer engagement in online service brand communities. Journal of Services Marketing, 36(2), 201–216. https://doi.org/10.1108/JSM-09-2020-0392
  • Christodoulides, G., Gerrath, M. H. E. E., & Siamagka, N. T. (2021). Don’t be rude! The effect of content moderation on consumer-brand forgiveness. Psychology & Marketing, 38, 1686–1699. https://doi.org/10.1002/mar.21458
  • Datta, S., & Mukherjee, S. (2022). In families we trust: Family firm branding and consumer’s reaction to product harm crisis. Journal of Business Research, 151, 257–268. https://doi.org/10.1016/j.jbusres.2022.07.009
  • Davis, S. V., & Dacin, P. A. (2022). This brand is who I am … or is it? Examining changes in motivation to maintain brand attachment. Journal of Product & Brand Management, 31(7), 1125–1139. https://doi.org/10.1108/JPBM-02-2020-2745
  • De Wulf, K., Odekerken-Schröder, G., & Iacobucci, D. (2001). Investments in consumer relationships: A cross-country and cross-industry exploration. Journal of Marketing, 65(4), 33–50. https://doi.org/10.1509/jmkg.65.4.33.18386
  • Donovan, L. A. N., Priester, J. R., MacInnis, D. J., & Park, C. W. (2012). Brand forgiveness: How close brand relationships influence forgiveness. In S. Fournier, M. Breazeale, & M. Fetscherin (Eds.), Consumer-brand relationships: Theory and practice (pp. 184–203). Routledge.
  • Einwiller, S. A., Fedorikhin, A., Johnson, A. R., & Kamins, M. A. (2006). Enough is enough! When identification no longer prevents negative corporate associations. Journal of the Academy of Marketing Science, 34(2), 185–194. https://doi.org/10.1177/0092070305284983
  • Einwiller, S. A., Laufer, D., & Ruppel, C. (2017). Believe me, I am one of you! The role of common group affiliation in crisis communication. Public Relations Review, 43(5), 1007–1015. https://doi.org/10.1016/j.pubrev.2017.09.006
  • Ekeh, P. P. (1974). Social exchange theory: The two traditions. Heinemann.
  • Ellemers, N., Kortekaas, P., & Ouwerkerk, J. W. (1999). Self-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity. European Journal of Social Psychology, 29(2/3), 371–389. https://doi.org/10.1002/(SICI)1099-0992(199903/05)29:2/3<371:AID-EJSP932>3.0.CO;2-U
  • Feng, J., Lyu, J., Li, H., & Lu, Q. (2022). Forgiveness and redemption: A study on the impact of employees’ participation in the restoration of corporate brand image in a crisis. Journal of Marketing Theory & Practice, 30(1), 37–52. https://doi.org/10.1080/10696679.2021.1884496
  • Fetscherin, M., & Sampedro, A. (2019). Brand forgiveness. Journal of Product & Brand Management, 28(5), 633–652. https://doi.org/10.1108/JPBM-04-2018-1845
  • Gaertner, L., & Insko, C. A. (2000). Intergroup discrimination in the minimal group paradigm: Categorization, reciprocation or fear? Journal of Personality and Social Psychology, 79(1), 77–94. https://doi.org/10.1037//0022-3514.79.1.77
  • Gagnon, A., & Bourhis, R. Y. (1996). Discrimination in the minimal group paradigm: Social identity or self-interest? Personality and Social Psychology Bulletin, 22(12), 1289–1301. https://doi.org/10.1177/01461672962212009
  • Goodman, J. K., Paolacci, G., Dahl, D., Fischer, E., Johar, G., & Morwitz, V. (2017). Crowdsourcing consumer research. Journal of Consumer Research, 44(1), 196–210. https://doi.org/10.1093/jcr/ucx047
  • Grappi, S., Romani, S., & Bagozzi, R. P. (2013). Consumer response to corporate irresponsible behaviour: Moral emotions and virtues. Journal of Business Research, 66(10), 1814–1821. https://doi.org/10.1016/j.jbusres.2013.02.002
  • Grégoire, Y., Ghadami, F., Laporte, S., Sénécal, S., & Larocque, D. (2018). How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses. Journal of the Academy of Marketing Science, 46(6), 1052–1071. https://doi.org/10.1007/s11747-018-0597-2
  • Guckian, M. L., Chapman, D. A., Lickel, B., & Markowitz, E. M. (2017). “A few bad apples” or “rotten to the core”: Perceptions of corporate culture drive brand engagement after corporate scandal. Journal of Consumer Behaviour, 17(1), 29–41. https://doi.org/10.1002/cb.1672
  • Guèvremont, A., & Grohmann, B. (2018). Does brand authenticity alleviate the effect of brand scandals? Journal of Brand Management, 25(4), 322–336. https://doi.org/10.1057/s41262-017-0084-y
  • Havakhor, T., & Sabherwal, R. (2018). Team processes in virtual knowledge teams: The effects of reputation signals and network density. Journal of Management Information Systems, 35(1), 266–318. https://doi.org/10.1080/07421222.2018.1440755
  • Hayes, A. F. (2013). An introduction to mediation, moderation, and conditional process analysis: A regression-based approach. Guilford Press.
  • Iacoviello, V., & Spears, R. (2018). “I know you expect me to favor my ingroup”: Reviving tajfel’s original hypothesis on the generic norm explanation of ingroup favoritism. Journal of Experimental Social Psychology, 76, 88–99. https://doi.org/10.1016/j.jesp.2018.01.002
  • Imada, H., Romano, A., & Mifune, N. (2023). Dynamic indirect reciprocity; When is indirect reciprocity bounded by group membership? Evolution and Human Behavior, 44(1), 60–66. https://doi.org/10.1016/j.evolhumbehav.2022.12.001
  • Iveson, A., Hultman, M., Davvetas, V., & Oghazi, P. (2023). Less speed more haste: The effect of crisis response speed and information strategy on the consumer−brand relationship. Psychology & Marketing, 40(2), 391–407. https://doi.org/10.1002/mar.21726
  • James, T. K., & Zafgefka, H. (2017). The effects of group memberships of victims and perpetrators in humanly caused disasters on charitable donations to victims. Journal of Applied Social Psychology, 47(8), 446–458. https://doi.org/10.1111/jasp.12452
  • Johnson, A. R., Matear, M., & Thomson, M. (2011). A coal in the heart: Self-relevance as a post-exit predictor of consumer anti-brand actions. Journal of Consumer Research, 38(1), 108–125. https://doi.org/10.1086/657924
  • Johnson, J. W., & Rapp, A. (2010). A more comprehensive understanding and measure of customer helping behaviour. Journal of Business Research, 63(8), 787–792. https://doi.org/10.1016/j.jbusres.2008.03.006
  • Kennedy, E., & Guzmán, F. (2020). No matter what you do, I still love you: An examination of consumer reaction to brand transgressions. Journal of Product & Brand Management, 30(4), 594–608. https://doi.org/10.1108/JPBM-07-2019-2450
  • Kim, Y., Park, K., & Stacey Lee, S. (2019). The underdog trap: The moderating role of transgression type in forgiving underdog brands. Psychology & Marketing, 36(1), 28–40. https://doi.org/10.1002/mar.21155
  • Kologlugil, S., & Tekes, B. (2021). Is ingroup favoritism contingent on the expectation of reciprocity from ingroup members? The case of reputation manipulation. Current Psychology, 40(12), 5899–5908. https://doi.org/10.1007/s12144-019-00529-x
  • Kuchmaner, C. A., Wiggins, J., & Grimm, P. E. (2019). The role of network embeddedness and psychological ownership in consumer responses to brand transgressions. Journal of Interactive Marketing, 47, 129–143. https://doi.org/10.1016/j.intmar.2019.05.006
  • Kumar, J. (2019). How psychological ownership stimulates participation in online brand communities? The moderating role of member type. Journal of Business Research, 105, 243–257. https://doi.org/10.1016/j.jbusres.2019.08.019
  • Kumar, J. (2021). Understanding customer brand engagement in brand communities: An application of psychological ownership theory and congruity theory. European Journal of Marketing, 55(4), 969–994. https://doi.org/10.1108/EJM-04-2018-0290
  • Kumar, J., & Kumar, V. (2020). Drivers of brand community engagement. Journal of Retailing and Consumer Services, 54, 1–12. https://doi.org/10.1016/j.jretconser.2019.101949
  • Kumar, J., & Nayak, J. K. (2018). Brand community relationships transitioning into brand relationships: Mediating and moderating mechanisms. Journal of Retailing and Consumer Services, 45, 64–73. https://doi.org/10.1016/j.jretconser.2018.08.007
  • Kumar, J., & Nayak, J. K. (2019). Brand engagement without brand ownership: A case of non-brand owner community members. Journal of Product & Brand Management, 28(2), 216–230. https://doi.org/10.1108/JPBM-04-2018-1840
  • Lalonde, R. N., Moghaddam, F. M., & Taylor, D. M. (1987). The process of group differentiation in a dynamic intergroup setting. The Journal of Social Psychology, 127(3), 273–287. https://doi.org/10.1080/00224545.1987.9713693
  • Lange, D., & Washburn, N. T. (2012). Understanding attributions of corporate social irresponsibility. Academy of Management Review, 37(2), 300–326. https://doi.org/10.5465/amr.2010.0522
  • Lee, J., & Suh, A. (2015). How do virtual community members develop psychological ownership and what are the effects of psychological ownership in virtual communities? Computers in Human Behavior, 45, 382–391. https://doi.org/10.1016/j.chb.2014.12.002
  • Liu, Y., & Shankar, V. (2015). The dynamic impact of product-harm crises on brand preference and advertising effectiveness: An empirical analysis of the automobile industry. Management Science, 61(10), 2514–2535. https://doi.org/10.1287/mnsc.2014.2095
  • Mafael, A., Raithel, S., & Hock, S. J. (2022). Managing customer satisfaction after a product recall: The joint role of remedy, brand equity, and severity. Journal of the Academy of Marketing Science, 50(1), 174–194. https://doi.org/10.1007/s11747-021-00802-1/
  • Marzocchi, G., Morandin, G., & Bergami, M. (2013). Brand communities: Loyal to the community or the brand? European Journal of Marketing, 47(1/2), 93–114. https://doi.org/10.1108/03090561311285475
  • Mifune, N., Hashimoto, H., & Yamagishi, T. (2009). Altruism toward in-group members as a reputation mechanism. Evolution and Human Behavior, 31(2), 109–117. https://doi.org/10.1016/j.evolhumbehav.2009.09.004
  • Montgomery, N. V., Raju, S., Desai, K. K., Unnava, H. R., Kirmani, A., & Zhang, M. (2018). When good consumers turn bad: Psychological contract breach in committed brand relationships. Journal of Consumer Psychology, 28(3), 437–449. https://doi.org/10.1002/jcpy.1015
  • Morewedge, C. K. (2021). Psychological ownership: Implicit and explicit. Current Opinion in Psychology, 39, 125–132. https://doi.org/10.1016/j.copsyc.2020.10.003
  • Morris, S. (2021, May 6). Why are peloton treadmills dangerous? Recall after child’s death. Newsweek. https://www.newsweek.com/why-are-peloton-treadmills-dangerous-recall-child-death-1589103
  • Moscatelli, S., & Rubini, M. (2013). The impact of group entitativity on negative outcome allocations. The Journal of Social Psychology, 153(2), 149–160. https://doi.org/10.1080/00224545.2012.712068
  • Nadeau, J., Rutter, R., & Lettice, F. (2020). Social media responses and brand personality in product and moral harm crises: Why waste a good crisis? Journal of Marketing Management, 36(11–12), 1031–1054. https://doi.org/10.1080/0267257X.2020.1764080
  • Nakamura, M., & Masuda, N. (2012). Groupwise information sharing promotes ingroup favoritism in indirect reciprocity. BMC Evolutionary Biology, 12(1), 213. https://doi.org/10.1186/1471-2148-12-213
  • Ockenfels, A., & Werner, P. (2014). Beliefs and ingroup favoritism. Journal of Economic Behavior & Organization, 108, 453–462. https://doi.org/10.1016/j.jebo.2013.12.003
  • Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing, 70(4), 136–153. https://doi.org/10.1509/jmkg.70.4.136
  • Park, J. K., & John, D. R. (2018). Developing brand relationships after a brand transgression: The role of implicit theories of relationships. Journal of the Association for Consumer Research, 3(2), 175–187. https://doi.org/10.1086/697081
  • Paulssen, M., Leischnig, A., Ivens, B. S., & Birk, M. M. (2016). Relational norms in customer–company relationships: Net and configurational effects. Journal of Business Research, 69(12), 5866–5874. https://doi.org/10.1016/j.jbusres.2016.04.101
  • Peck, J., & Luangrath, A. W. (2023). A review and future avenues for psychological ownership in consumer research. Consumer Psychology Review, 6(1), 52–74. https://doi.org/10.1002/arcp.1084
  • Peck, J., & Shu, S. B. (2009). The effect of mere touch on perceived ownership. Journal of Consumer Research, 36(3), 434–447. https://doi.org/10.1086/598614
  • Pierce, J. L., & Jussila, I. (2010). Collective psychological ownership within the work and organizational context: Construct introduction and elaboration. Journal of Organizational Behavior, 31(6), 810–834. https://doi.org/10.1002/job.628
  • Pierce, J. L., Jussila, I., & Li, D. (2018). Development and validation of an instrument for assessing collective psychological ownership in organizational field settings. Journal of Management and Organization, 24(6), 870–892. https://doi.org/10.1017/jmo.2016.66
  • Pierce, J. L., Kostova, T., & Dirks, K. T. (2003). The state of psychological ownership: Integrating and extending a century of research. Review of General Psychology, 7(1), 84–107. https://doi.org/10.1037/1089-2680.7.1.84
  • Pullig, C., Netemeyer, R. G., & Biswas, A. (2006). Attitude basis, certainty, and challenge alignment: A case of negative brand publicity. Journal of the Academy of Marketing Science, 34(4), 528–542. https://doi.org/10.1177/0092070306287128
  • Pupovac, L., Carrillat, F. A., & Michayluk, D. (2022). Slicing vs chunking product-harm crisis: Antecedents and firm performance implications. European Journal of Marketing, 56(7), 1856–1884. https://doi.org/10.1108/EJM-01-2021-0024
  • Quinn, B., & Arthur, C. (2011, April 26). PlayStation network hackers access data of 77 million users. The Guardian. https://www.theguardian.com/technology/2011/apr/26/playstation-network-hackers-data
  • Rathee, S., Masters, T. M., & Yu-Buck, G. F. (2022). So fun! How fun brand names affect forgiveness of hedonic and utilitarian products. Journal of Business Research, 139, 44–55. https://doi.org/10.1016/j.jbusres.2021.09.041
  • Robbins, J. M., & Krueger, J. I. (2005). Social projection to ingroups and outgroups: A review and meta-analysis. Personality and Social Psychology Review, 9(1), 32–47. https://doi.org/10.1207/s15327957pspr0901_3
  • Romano, A., Balliet, D., & Wu, J. (2017). Unbounded indirect reciprocity: Is reputation-based cooperation bounded by group membership? Journal of Experimental Social Psychology, 71, 59–67. https://doi.org/10.1016/j.jesp.2017.02.008
  • Rondi, E., Benedetti, C., Bettinelli, C., & de Massis, A. (2023). Falling from grace: Family-based brands amidst scandals. Journal of Business Research, 157, 1–11. https://doi.org/10.1016/j.jbusres.2022.113637
  • Roy, V., Tata, S. V., & Parsad, C. (2017). Consumer response to brand involved in food safety scandal: An exploratory study based on a recent scandal in India. Journal of Consumer Behaviour, 17(1), 25–33. https://doi.org/10.1002/cb.1666
  • Ryoo, Y. (2022). Moral credentials versus moral credits: Two paths to consumers’ licensing of brand transgressions. Journal of Business Research, 146, 13–31. https://doi.org/10.1016/j.jbusres.2022.03.048
  • Sahlins, M. (1972). Stone age economics. Aldine.
  • Sameeni, M. S., Ahmad, W., & Filieri, R. (2022). Brand betrayal, post-purchase regret, and consumer responses to hedonic versus utilitarian products: The moderating role of betrayal discovery mode. Journal of Business Research, 141, 137–150. https://doi.org/10.1016/j.jbusres.2021.12.019
  • Septianto, F., & Kwon, J. (2022). Too cute to be bad? Cute brand logo reduces consumer punishment following brand transgressions. International Journal of Research in Marketing, 39(4), 1108–1126. https://doi.org/10.1016/j.ijresmar.2021.12.006
  • Shmargad, Y., & Watts, J. K. M. (2016). When online visibility deters social interaction: The case of digital gifts. Journal of Interactive Marketing, 36, 1–14. https://doi.org/10.1016/j.intmar.2016.01.004
  • Stroebe, K., Lodewijkx, H. F. M., & Spears, R. (2005). Do unto others as they do unto you: Reciprocity and social identification as determinants of ingroup favoritism. Personality and Social Psychology Bulletin, 31(6), 831–845. https://doi.org/10.1177/0146167204271659
  • Tajfel, H. (1982). Social psychology of intergroup relations. Annual Review of Psychology, 33(1), 1–39. https://doi.org/10.1146/annurev.ps.33.020182.000245
  • Tajfel, H., Billig, M. G., Bundy, R. P., & Flament, C. (1971). Social categorization and intergroup behaviour. European Journal of Social Psychology, 1(2), 149–178. https://doi.org/10.1002/ejsp.2420010202
  • Tajfel, H., & Turner, J. (1979). An integrative theory of intergroup conflict. In W. G. Austin & S. Worchel (Eds.), The social psychology of intergroup relations (pp. 33–47). Brooks/Cole.
  • Thomson, M., Jeffrey, J., & Johnson, A. R. (2022). Actors versus their fictional personas: How character endorsements mitigate real scandal. Journal of Advertising, 52(3), 456–467. https://doi.org/10.1080/00913367.2022.2031354
  • Tsarenko, Y., & Tojib, D. (2015). Consumers’ forgiveness after brand transgression: The effect of the firm’s corporate social responsibility and response. Journal of Marketing Management, 31(17–18), 1851–1877. https://doi.org/10.1080/0267257X.2015.1069373
  • Weijo, H., Bean, J., & Rintamäki, J. (2019). Brand community coping. Journal of Business Research, 94, 128–136. https://doi.org/10.1016/j.jbusres.2017.10.054
  • Wessling, K. S., Huber, J., Netzer, O., Dahl, D., Fischer, E., Johar, G., & Morwitz, V. (2017). Mturk character misrepresentation: Assessment and solutions. Journal of Consumer Research, 44(1), 211–230. https://doi.org/10.1093/jcr/ucx053
  • Whelan, J., & Dawar, N. (2016). Attributions of blame following a product-harm crisis depend on consumers’ attachment styles. Marketing Letters, 27(2), 285–294. https://doi.org/10.1007/s11002-014-9340-z
  • Wiggins, J. (2018). Can consumers perceive collective psychological ownership of an organization? In J. Peck & S. Shu (Eds.), Psychological ownership and consumer behavior (pp. 177–194). Springer International Publishing. https://doi.org/10.1007/978-3-319-77158-8_11
  • Wirtz, J., Ambtman, A., Bloemer, J., Horváth, C., Ramaseshan, B., van de Klundert, J., Gurhan Canli, Z., Kandampully, J., & Aksoy, L. (2013). Managing brands and customer engagement in online brand communities. Journal of Service Management, 24(3), 223–244. https://doi.org/10.1108/09564231311326978
  • Xie, C., Bagozzi, R. P., & Grønhaug, K. (2019). The impact of corporate social responsibility on consumer brand advocacy: The role of moral emotions, attitudes, and individual differences. Journal of Business Research, 95, 514–530. https://doi.org/10.1016/j.jbusres.2018.07.043
  • Xie, Y., & Keh, H. T. (2016). Taming the blame game: Using promotion programs to counter product-harm crises. Journal of Advertising, 45(2), 211–226. https://doi.org/10.1080/00913367.2015.1134362
  • Xue, F., & Phelps, J. E. (2004). Internet-facilitated consumer-to-consumer communication: The moderating role of receiver characteristics. International Journal of Internet Marketing and Advertising, 1(2), 121–136. https://doi.org/10.1504/IJIMA.2004.004016
  • Yamagishi, T., Jin, N., & Kiyonari, T. (1999). Bounded generalized reciprocity: In-group boasting and in-group favouritism. Advances in Group Processes, 16(1), 161–197.
  • Yamagishi, T., & Kiyonari, T. (2000). The group as the container of generalized reciprocity. Social Psychology Quarterly, 63(2), 116–132. https://doi.org/10.2307/2695887
  • Yamagishi, T., & Mifune, N. (2008). Does shared group membership promote altruism?: Fear, greed, and reputation. Rationality and Society, 20(1), 5–30. https://doi.org/10.1177/1043463107085442
  • Yuan, D., Lin, Z., Filieri, R., Liu, R., & Zheng, M. (2020). Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement. Journal of Business Research, 115, 38–47. https://doi.org/10.1016/j.jbusres.2020.04.044
  • Yu, H., Legendre, T. S., & Ma, J. (2021). We stand by our brand: Consumers’ post-food safety crisis purchase intention and moral reasoning. Journal of Business Research, 132, 79–87. https://doi.org/10.1016/j.jbusres.2021.04.020
  • Zainol, Z., Omar, N. A., Osman, J., & Habidin, N. F. (2016). The effect of customer-brand relationship investments’ dimensions on customer engagement in emerging markets. Journal of Relationship Marketing, 15(3), 172–199. https://doi.org/10.1080/15332667.2016.1209051

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.