The dynamic of employees’ trust in their organisation in a corporate brand crisis: the bounce-back effect of organisational identification

References

• Ahluwalia, R., Burnkrant, R. E., & Unnava, H. R. (2000). Consumer response to negative publicity: The moderating role of commitment. Journal of Marketing Research, 37(2), 203–214. https://doi.org/10.1509/jmkr.37.2.203.18734
   Web of Science ®Google Scholar
• Albert, S., Ashforth, B. E., & Dutton, J. E. (2000). Organizational identity and identification: Charting new waters and building new bridges. Academy of Management Review, 25(1), 13–17. https://doi.org/10.5465/amr.2000.2791600
   Web of Science ®Google Scholar
• Alcadipani, R., & de Oliveira Medeiros, C. R. (2020). When corporations cause harm: A critical view of corporate social irresponsibility and corporate crimes. Journal of Business Ethics, 167(2), 285–297. https://doi.org/10.1007/s10551-019-04157-0
   Web of Science ®Google Scholar
• Antonetti, P., Crisafulli, B., & Tuncdogan, A. (2021). « Just look the other way »: Job seekers’ reactions to the irresponsibility of market-dominant employers. Journal of Business Ethics, 174(2), 403–422. https://doi.org/10.1007/s10551-020-04623-0
   Web of Science ®Google Scholar
• Antonetti, P., & Maklan, S. (2016). An extended model of moral outrage at corporate social irresponsibility. Journal of Business Ethics, 135(3), 429–444. https://doi.org/10.1007/s10551-014-2487-y
   Web of Science ®Google Scholar
• Antonetti, P., & Valor, C. (2021). A theorisation of discrete emotion spillovers: An empirical test for anger. Journal of Marketing Management, 37(7–8), 599–625. https://doi.org/10.1080/0267257X.2020.1817767
   Web of Science ®Google Scholar
• Aronson, E. (1969). The theory of cognitive dissonance : A current perspective. In L. Berkowitz (ed.), Advances in experimental social psychology (Vol. 4, pp. 2–32). Academic Press.
   Google Scholar
• Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20–39. bth. https://doi.org/10.5465/amr.1989.4278999
   Web of Science ®Google Scholar
• Bachmann, R., Gillespie, N., & Priem, R. (2015). Repairing trust in organizations and institutions: Toward a conceptual framework. Organization Studies, 36(9), 1123–1142. https://doi.org/10.1177/0170840615599334
   Web of Science ®Google Scholar
• Barry, B. (2007). The cringing and the craven: Freedom of expression in, around, and beyond the workplace. Business Ethics Quarterly, 17(2), 263–296. https://doi.org/10.5840/beq200717232
   Web of Science ®Google Scholar
• Beauvois, J.-L., Joule, R., & Joule, R.-V. (1996). A radical dissonance theory. Taylor & Francis.
   Google Scholar
• Benoit, W. L. (1995). Accounts, excuses, and apologies : A theory of image restoration strategies. Marcombo.
   Google Scholar
• Bottom, W. P., Gibson, K., Daniels, S. E., & Murnighan, J. K. (2002). When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation. Organization Science, 13(5), 497–513. https://doi.org/10.1287/orsc.13.5.497.7816
   Web of Science ®Google Scholar
• Breit, E. (2014). Discursive practices of remedial organizational identity work: A study of the Norwegian labor and welfare administration. Scandinavian Journal of Management, 30(2), 231–241. https://doi.org/10.1016/j.scaman.2013.08.003
   Web of Science ®Google Scholar
• Bundy, J., & Pfarrer, M. D. (2015). A burden of responsibility: The role of social approval at the onset of a crisis. Academy of Management Review, 40(3), 345–369. https://doi.org/10.5465/amr.2013.0027
   Web of Science ®Google Scholar
• Bundy, J., Pfarrer, M. D., Short, C. E., & Coombs, W. T. (2017). Crises and crisis management: Integration, interpretation, and research development. Journal of Management, 43(6), 1661–1692. https://doi.org/10.1177/0149206316680030
   Web of Science ®Google Scholar
• Cable, D. M., & Turban, D. B. (2003). The value of organizational reputation in the recruitment context: A brand-equity perspective. Journal of Applied Social Psychology, 33(11), 2244–2266. https://doi.org/10.1111/j.1559-1816.2003.tb01883.x
   Web of Science ®Google Scholar
• Carmeli, A. (2004). The link between organizational elements, perceived external prestige and performance. Corporate Reputation Review, 6(4), 314–331. https://doi.org/10.1057/palgrave.crr.1540002
   Google Scholar
• Carvalho, S. W., Muralidharan, E., & Bapuji, H. (2015). Corporate social ‘irresponsibility’: Are consumers’ biases in attribution of blame helping companies in product–harm crises involving hybrid products? Journal of Business Ethics, 130(3), 651–663. https://doi.org/10.1007/s10551-014-2258-9
   Web of Science ®Google Scholar
• Charbonnier-Voirin, A., Poujol, J. F., & Vignolles, A. (2017). From value congruence to employer brand: Impact on organizational identification and word of mouth: From value congruence to employer brand. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’Administration, 34(4), 429–437. https://doi.org/10.1002/cjas.1379
   Web of Science ®Google Scholar
• Cialdini, R. B., Borden, R. J., Thorne, A., Walker, M. R., Freeman, S., & Sloan, L. R. (1976). Basking in reflected glory: Three (football) field studies. Journal of Personality and Social Psychology, 34(3), 366. https://doi.org/10.1037/0022-3514.34.3.366
   Web of Science ®Google Scholar
• Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909. https://doi.org/10.1037/0021-9010.92.4.909
   PubMed Web of Science ®Google Scholar
• Comyns, B., & Franklin-Johnson, E. (2018). Corporate reputation and collective crises: A theoretical development using the case of Rana Plaza. Journal of Business Ethics, 150(1), 159–183. https://doi.org/10.1007/s10551-016-3160-4
   Web of Science ®Google Scholar
• Coombs, W. T. (1995). Choosing the right words: The development of guidelines for the selection of the “appropriate” crisis-response strategies. Management Communication Quarterly, 8(4), 447–476. https://doi.org/10.1177/0893318995008004003
   Google Scholar
• Coombs, W. T. (1998). An analytic framework for crisis situations: Better responses from a better understanding of the situation. Journal of Public Relations Research, 10(3), 177–191. https://doi.org/10.1207/s1532754xjprr1003_02
   Google Scholar
• Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10(3), 163–176. https://doi.org/10.1057/palgrave.crr.1550049
   Google Scholar
• Coombs, W. T., & Holladay, S. J. (1996). Communication and attributions in a crisis: An experimental study in crisis communication. Journal of Public Relations Research, 8(4), 279–295. https://doi.org/10.1207/s1532754xjprr0804_04
   Google Scholar
• Coombs, W. T., & Holladay, S. J. (2001). An extended examination of the crisis situations: A fusion of the relational management and symbolic approaches. Journal of Public Relations Research, 13(4), 321–340. https://doi.org/10.1207/S1532754XJPRR1304_03
   Google Scholar
• Coombs, W. T., & Holladay, S. J. (2002). Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory. Management Communication Quarterly, 16(2), 165–186. https://doi.org/10.1177/089331802237233
   Google Scholar
• Coombs, W. T., & Holladay, S. J. (2003). Reasoned action in crisis communication: An attribution theory-based approach to crisis management. In Responding to crisis: A rhetorical approach to crisis communication (pp. 95–115). Routledge.
   Google Scholar
• Coombs, W. T., Holladay, S. J., & Claeys, A.-S. (2016). Debunking the myth of denial’s effectiveness in crisis communication: Context matters. Journal of Communication Management, 20(4), 381–395. https://doi.org/10.1108/JCOM-06-2016-0042
   Web of Science ®Google Scholar
• Coombs, W. T., & Tachkova, E. R. (2018). Scansis as a unique crisis type: Theoretical and practical implications. Journal of Communication Management, 23(1), 72–88. https://doi.org/10.1108/JCOM-08-2018-0078
   Web of Science ®Google Scholar
• Dawar, N., & Pillutla, M. M. (2000). Impact of product-harm crises on brand equity: The moderating role of consumer expectations. Journal of Marketing Research, 37(2), 215–226. https://doi.org/10.1509/jmkr.37.2.215.18729
   Web of Science ®Google Scholar
• De Villartay, S. (2021). Evolution du contrat psychologique chez les salariés après une crise de réputation : Le rôle de l’identification à l’entreprise. Revue de Gestion des Ressources Humaines, 1(119), 31–50. https://doi.org/10.3917/grhu.119.0031
   Google Scholar
• Dirks, K. T., Lewicki, R. J., & Zaheer, A. (2009). Repairing relationships within and between organizations: Building a conceptual foundation. Academy of Management Review, 34(1), 68–84. https://doi.org/10.5465/amr.2009.35713285
   Web of Science ®Google Scholar
• Dutta, S., & Pullig, C. (2011). Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies. Journal of Business Research, 64(12), 1281–1287. https://doi.org/10.1016/j.jbusres.2011.01.013
   Web of Science ®Google Scholar
• Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39(2), 239–263. bth. https://doi.org/10.2307/2393235
   Web of Science ®Google Scholar
• Einwiller, S. A., & Korn, C. (2020). Employee reactions to negative media coverage. In F. Frandsen & W. Johansen (Eds.), Crisis communication (Vol. 23, pp. 299). De Gruyter
   Google Scholar
• Einwiller, S. A., Lis, B., Ruppel, C., & Sen, S. (2019). When CSR-based identification backfires: Testing the effects of CSR-related negative publicity. Journal of Business Research, 104, 1–13. https://doi.org/10.1016/j.jbusres.2019.06.036
   Web of Science ®Google Scholar
• Evans, W. R., Goodman, J. M., & Davis, W. D. (2010). The impact of perceived corporate citizenship on organizational cynicism, OCB, and employee deviance. Human Performance, 24(1), 79–97. https://doi.org/10.1080/08959285.2010.530632
   Web of Science ®Google Scholar
• Festinger, L. (1957). A theory of cognitive dissonance. Stanford University Press.
   Google Scholar
• Fombrun, C., & Van Riel, C. (1997). The reputational landscape. Corporate Reputation Review, 1(2), 5–13. https://doi.org/10.1057/palgrave.crr.1540024
   Google Scholar
• Fuller, J. B., Hester, K., Barnett, T., Frey, L., Relyea, C., & Beu, D. (2006). Perceived external prestige and internal respect: New insights into the organizational identification process. Human Relations, 59(6), 815–846. https://doi.org/10.1177/0018726706067148
   Web of Science ®Google Scholar
• Gendron, Y., & Spira, L. F. (2010). Identity narratives under threat: A study of former members of Arthur Andersen. Accounting, Organizations & Society, 35(3), 275–300. https://doi.org/10.1016/j.aos.2009.09.001
   Web of Science ®Google Scholar
• Gillespie, N., & Dietz, G. (2009). Trust repair after an organization-level failure. Academy of Management Review, 34(1), 127–145. https://doi.org/10.5465/amr.2009.35713319
   Web of Science ®Google Scholar
• Gillespie, N., Searle, R., Gustafsson, S., & Hailey, V. H. (2020). Preserving employee trust during crisis. Behavioral Science and Policy, 6(2), 59–68. https://doi.org/10.1177/237946152000600208
   Google Scholar
• Gillespie, N., & Siebert, S. (2018). Organizational trust repair. In R. H. Searle, A.-M. I. Nienaber, & S. B. Sitkin (Eds.), The Routledge companion to trust. Routledge companions in business, management and accounting (pp. 284–301). Routledge.
   Google Scholar
• Gond, J.-P., El Akremi, A., Swaen, V., & Babu, N. (2017). The psychological microfoundations of corporate social responsibility: A person-centric systematic review: Micro-CSR: A systematic review. Journal of Organizational Behavior, 38(2), 225–246. https://doi.org/10.1002/job.2170
   Web of Science ®Google Scholar
• Gosling, P., Denizeau, M., & Oberlé, D. (2006). Denial of responsibility: A new mode of dissonance reduction. Journal of Personality and Social Psychology, 90(5), 722–733. https://doi.org/10.1037/0022-3514.90.5.722
   PubMed Web of Science ®Google Scholar
• Grappi, S., Romani, S., & Bagozzi, R. P. (2013). Consumer response to corporate irresponsible behavior: Moral emotions and virtues. Journal of Business Research, 66(10), 1814–1821. https://doi.org/10.1016/j.jbusres.2013.02.002
   Web of Science ®Google Scholar
• Griffin, M., Babin, B. J., & Attaway, J. S. (1991). An empirical investigation of the impact of negative public publicity on consumer attitudes and intentions. ACR North American Advances, NA–18. https://www.acrwebsite.org/volumes/7182/volumes/v18/NA-18/full
   Google Scholar
• Griffin, M., Babin, B. J., & Darden, W. R. (1992). Consumer assessments of responsibility for product-related injuries: The impact of regulations, warnings, and promotional policies. ACR North American Advances, NA–19. https://www.acrwebsite.org/volumes/7404/volumes/v19/NA-19/full
   Google Scholar
• Groening, C., & Kanuri, V. K. (2013). Investor reaction to positive and negative corporate social events. Journal of Business Research, 66(10), 1852–1860. https://doi.org/10.1016/j.jbusres.2013.02.006
   Web of Science ®Google Scholar
• Gupta, M. (2017). Corporate social responsibility, employee–company identification, and organizational commitment: Mediation by employee engagement. Current Psychology, 36(1), 101–109. https://doi.org/10.1007/s12144-015-9389-8
   Web of Science ®Google Scholar
• Hartmann, J., & Moeller, S. (2014). Chain liability in multitier supply chains? Responsibility attributions for unsustainable supplier behavior. Journal of Operations Management, 32(5), 281–294. https://doi.org/10.1016/j.jom.2014.01.005
   Web of Science ®Google Scholar
• Haslam, S. A. (2004). The social identity approach. In Psychology in organisations. (pp. 17–39). Sage.
   Google Scholar
• Helm, S. (2011). Employees’ awareness of their impact on corporate reputation. Journal of Business Research, 64(7), 657–663. https://doi.org/10.1016/j.jbusres.2010.09.001
   Web of Science ®Google Scholar
• Helm, S. (2013). A matter of reputation and pride: Associations between perceived external reputation, pride in membership, job satisfaction and turnover intentions: Reputation and pride. British Journal of Management, 24(4), 542–556. https://doi.org/10.1111/j.1467-8551.2012.00827.x
   Web of Science ®Google Scholar
• Hericher, C., & Bridoux, F. (2023). Employees’ emotional and behavioral reactions to corporate social irresponsibility. Journal of Management, 49(5), 1533–1569. https://doi.org/10.1177/01492063221100178
   Web of Science ®Google Scholar
• Jaubert, S., Girandola, F., & Souchet, L. (2020). Vicarious dissonance: Reasons and functions of attitude change. European Psychologist, 20201118, 1–19. https://doi.org/10.1027/1016-9040/a000420
   Google Scholar
• Johansen, W., Aggerholm, H. K., & Frandsen, F. (2012). Entering new territory: A study of internal crisis management and crisis communication in organizations. Public Relations Review, 38(2), 270–279. https://doi.org/10.1016/j.pubrev.2011.11.008
   Web of Science ®Google Scholar
• Johansson, J., Abrahamsson, L., Kåreborn, B. B., Fältholm, Y., Grane, C., & Wykowska, A. (2017). Work and organization in a digital industrial context. Management Revue, 28(3), 281–297. https://doi.org/10.5771/0935-9915-2017-3-281
   Google Scholar
• Kähkönen, T., Blomqvist, K., Gillespie, N., & Vanhala, M. (2021). Employee trust repair: A systematic review of 20–years of empirical research and future research directions. Journal of Business Research, 130, 98–109. https://doi.org/10.1016/j.jbusres.2021.03.019
   Web of Science ®Google Scholar
• Kahn, W. A., Barton, M. A., & Fellows, S. (2013). Organizational crises and the disturbance of relational systems. Academy of Management Review, 38(3), 377–396. https://doi.org/10.5465/amr.2011.0363
   Web of Science ®Google Scholar
• Keppel, G., & Zedeck, S. (1989). Data analysis for research designs : Analysis of variance and multiple regression/correlation approaches. W H Freeman/Times Books/Henry Holt & Co.
   Google Scholar
• Kim, Y., Kang, M., Lee, E., & Yang, S.-U. (2019). Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes. Public Relations Review, 45(3), 101777. https://doi.org/10.1016/j.pubrev.2019.04.010
   Web of Science ®Google Scholar
• Kim, Y., & Lim, H. (. (2020). Activating constructive employee behavioural responses in a crisis: Examining the effects of pre‐crisis reputation and crisis communication strategies on employee voice behaviours. Journal of Contingencies and Crisis Management, 28(2), 141–157. https://doi.org/10.1111/1468-5973.12289
   Web of Science ®Google Scholar
• Kivetz, Y., & Tyler, T. R. (2007). Tomorrow I’ll be me: The effect of time perspective on the activation of idealistic versus pragmatic selves. Organizational Behavior and Human Decision Processes, 102(2), 193–211. https://doi.org/10.1016/j.obhdp.2006.07.002
   Web of Science ®Google Scholar
• Korn, C., & Einwiller, S. (2013). Media coverage about organisations in critical situations: Analysing the impact on employees. Corporate Communications: An International Journal, 18(4), 451–468. https://doi.org/10.1108/CCIJ-04-2012-0036
   Google Scholar
• Krishna, A., & Kim, S. (2022). Understanding customers’ reactions to allegations of corporate environmental irresponsibility. Journalism & Mass Communication Quarterly, 99(2), 563–586. https://doi.org/10.1177/1077699020958756
   Web of Science ®Google Scholar
• Lamin, A., & Zaheer, S. (2012). Wall Street vs. Main Street: Firm strategies for defending legitimacy and their impact on different stakeholders. Organization Science, 23(1), 47–66. https://doi.org/10.1287/orsc.1100.0631
   Web of Science ®Google Scholar
• Lange, D., Lee, P. M., & Dai, Y. (2011). Organizational reputation : A review. Journal of Management, 37(1), 153–184. https://doi.org/10.1177/0149206310390963
   Web of Science ®Google Scholar
• Lange, D., & Washburn, N. T. (2012). Understanding attributions of corporate social irresponsibility. Academy of Management Review, 37(2), 300–326. https://doi.org/10.5465/amr.2010.0522
   Web of Science ®Google Scholar
• Lee, Y. (2021). Bridging employee advocacy in anonymous social media and internal corporate social responsibility (CSR). Management Decision, 59(10), 2473–2495.https://doi.org/10.1108/MD-01-2020-0101
   Web of Science ®Google Scholar
• Lee, Y. (2022). Employees’ negative megaphoning in response to organizational injustice: The mediating role of employee–organization relationship and negative affect. Journal of Business Ethics, 178(1), 89–103. https://doi.org/10.1007/s10551-021-04804-5
   Web of Science ®Google Scholar
• Lin-Hi, N., & Müller, K. (2013). The CSR bottom line: Preventing corporate social irresponsibility. Journal of Business Research, 66(10), 1928–1936. https://doi.org/10.1016/j.jbusres.2013.02.015
   Web of Science ®Google Scholar
• Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater : A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123. https://doi.org/10.1002/job.4030130202
   Web of Science ®Google Scholar
• Mark, P., & Toelken, K. (2009). Poisoned by a toxic brand: A worst case scenario of employer branding - a case study of a fortune 100 technology firm. Organization Development Journal, 27(4), 21–29.
   Google Scholar
• Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.5465/amr.1995.9508080335
   Web of Science ®Google Scholar
• Mazzei, A., & Ravazzani, S. (2015). Internal crisis communication strategies to protect trust relationships: A study of Italian companies. International Journal of Business Communication, 52(3), 319–337. https://doi.org/10.1177/2329488414525447
   Web of Science ®Google Scholar
• Men, L. R. (2014). Why leadership matters to internal communication: Linking transformational leadership, symmetrical communication, and employee outcomes. Journal of Public Relations Research, 26(3), 256–279. https://doi.org/10.1080/1062726X.2014.908719
   Web of Science ®Google Scholar
• Mignonac, K., Herrbach, O., Serrano Archimi, C., & Manville, C. (2018). Navigating ambivalence: Perceived organizational prestige–support discrepancy and its relation to employee cynicism and silence. Journal of Management Studies, 55(5), 837–872. https://doi.org/10.1111/joms.12330
   Web of Science ®Google Scholar
• Montgomery, N. V., Raju, S., Desai, K. K., & Unnava, H. R. (2018). When good consumers turn bad: Psychological contract breach in committed brand relationships. Journal of Consumer Psychology, 28(3), 437–449. https://doi.org/10.1002/jcpy.1015
   Web of Science ®Google Scholar
• Montoya, A. K. (2019). Moderation analysis in two-instance repeated measures designs: Probing methods and multiple moderator models. Behavior Research Methods, 51(1), 61–82. https://doi.org/10.3758/s13428-018-1088-6
   PubMed Web of Science ®Google Scholar
• Nakayachi, K., & Watabe, M. (2005). Restoring trustworthiness after adverse events: The signaling effects of voluntary “hostage posting” on trust. Organizational Behavior and Human Decision Processes, 97(1), 1–17. https://doi.org/10.1016/j.obhdp.2005.02.001
   Web of Science ®Google Scholar
• Noack, D., Miller, D. R., & Smith, D. (2019). Let me make it up to you: Understanding the mitigative ability of corporate social responsibility following product recalls. Journal of Business Ethics, 157(2), 431–446. https://doi.org/10.1007/s10551-017-3639-7
   Web of Science ®Google Scholar
• Opitz, M., Chaudhri, V., & Wang, Y. (2018). Employee social-mediated crisis communication as opportunity or threat? Corporate Communications: An International Journal, 23(1), 66–83. https://doi.org/10.1108/CCIJ-07-2017-0069
   Google Scholar
• Pierce, J. L., & Gardner, D. G. (2004). Self-esteem within the work and organizational context: A review of the organization-based self-esteem literature. Journal of Management, 30(5), 591–622. bth. https://doi.org/10.1016/j.jm.2003.10.001
   Web of Science ®Google Scholar
• Price, J. M., & Sun, W. (2017). Doing good and doing bad: The impact of corporate social responsibility and irresponsibility on firm performance. Journal of Business Research, 80, 82–97. https://doi.org/10.1016/j.jbusres.2017.07.007
   Web of Science ®Google Scholar
• Ravazzani, S., & Mazzei, A. (2018). Employee anonymous online dissent: Dynamics and ethical challenges for employees, targeted organisations, online outlets, and audiences. Business Ethics Quarterly, 28(2), 175–201. https://doi.org/10.1017/beq.2017.29
   Web of Science ®Google Scholar
• Reb, J., Goldman, B. M., Kray, L. J., & Cropanzano, R. (2006). Different wrongs, different remedies? Reactions to organizational remedies after procedural and interactional injustice. Personnel Psychology, 59(1), 31–64. https://doi.org/10.1111/j.1744-6570.2006.00773.x
   Web of Science ®Google Scholar
• Ren, H., & Gray, B. (2009). Repairing relationship conflict: How violation types and culture influence the effectiveness of restoration rituals. Academy of Management Review, 34(1), 105–126. https://doi.org/10.5465/amr.2009.35713307
   Web of Science ®Google Scholar
• Riera, M., & Iborra, M. (2017). Corporate social irresponsibility: Review and conceptual boundaries. European Journal of Management and Business Economics, 26(2), 146–162. https://doi.org/10.1108/EJMBE-07-2017-009
   Web of Science ®Google Scholar
• Roberts, P. W., & Dowling, G. R. (2002). Corporate reputation and sustained superior financial performance: Reputation and persistent profitability. Strategic Management Journal, 23(12), 1077–1093. https://doi.org/10.1002/smj.274
   Web of Science ®Google Scholar
• Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4), 574–599. https://doi.org/10.2307/2393868
   Web of Science ®Google Scholar
• Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities & Rights Journal, 2(2), 121–139. https://doi.org/10.1007/BF01384942
   Google Scholar
• Rousseau, D. M. (2001). Schema, promise and mutuality: The building blocks of the psychological contract. Journal of Occupational & Organizational Psychology, 74(4), 511. https://doi.org/10.1348/096317901167505
   Web of Science ®Google Scholar
• Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393–404. https://doi.org/10.5465/amr.1998.926617
   Web of Science ®Google Scholar
• Ruppel, C., & Einwiller, S. (2021). Pleasant hostility: Disidentified consumers ’ emotional and behavioral reactions to a brand crisis. Journal of Consumer Behaviour, 20(1), 186–200. https://doi.org/10.1002/cb.1866
   Web of Science ®Google Scholar
• Sawyer, A. G. (1975). Demand artifacts in laboratory experiments in consumer research. Journal of Consumer Research, 1(4), 20–30. https://doi.org/10.1086/208604
   Web of Science ®Google Scholar
• Schmalz, S., & Orth, U. R. (2012). Brand attachment and consumer emotional response to unethical firm behavior: Attachment and unethical behavior. Psychology & Marketing, 29(11), 869–884. https://doi.org/10.1002/mar.20570
   Web of Science ®Google Scholar
• Singhapakdi, A., Lee, D.-J., Sirgy, M. J., & Senasu, K. (2015). The impact of incongruity between an organization’s CSR orientation and its employees’ CSR orientation on employees’ quality of work life. Journal of Business Research, 68(1), 60–66. https://doi.org/10.1016/j.jbusres.2014.05.007
   Web of Science ®Google Scholar
• Singh, J., Crisafulli, B., Quamina, L. T., & Xue, M. T. (2020). ‘To trust or not to trust’: The impact of social media influencers on the reputation of corporate brands in crisis. Journal of Business Research, 119, 464–480. https://doi.org/10.1016/j.jbusres.2020.03.039
   Web of Science ®Google Scholar
• Sitkin, S. B., & Roth, N. L. (1993). Explaining the limited effectiveness of legalistic “remedies” for trust/distrust. Organization Science, 4(3), 367–392. https://doi.org/10.1287/orsc.4.3.367
   Web of Science ®Google Scholar
• Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82(3), 434–443. https://doi.org/10.1037/0021-9010.82.3.434
   Web of Science ®Google Scholar
• Skudiene, V., & Auruskeviciene, V. (2012). The contribution of corporate social responsibility to internal employee motivation. Baltic Journal of Management, 7(1), 49–67. https://doi.org/10.1108/17465261211197421
   Web of Science ®Google Scholar
• Smidts, A., Pruyn, A. T. H., & Van Riel, C. B. M. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management Journal, 44(5), 1051–1062. https://doi.org/10.2307/3069448
   Web of Science ®Google Scholar
• Steele, C. M. (1988). The psychology of self-affirmation: Sustaining the integrity of the self. In L. Berkowitz (ed.), Advances in experimental social psychology (Vol. 21, pp. 261–300). Academic Press.
   Google Scholar
• Strandberg, J. M., & Vigsø, O. (2016). Internal crisis communication: An employee perspective on narrative, culture, and sensemaking. Corporate Communications: An International Journal, 21(1), 89–102. https://doi.org/10.1108/CCIJ-11-2014-0083
   Google Scholar
• Tajfel, H., Turner, J. C., Austin, W. G., & Worchel, S. (1979). An integrative theory of intergroup conflict. Organizational Identity: A Reader, 56(65), 9780203505984–16.
   Google Scholar
• Tanguma, J. (1999). Analyzing repeated measures designs using univariate and multivariate methods: A primer. https://eric.ed.gov/?id=ED426088
   Google Scholar
• Thibodeau, R., & Aronson, E. (1992). Taking a closer look: Reasserting the role of the self-concept in dissonance theory. Personality and Social Psychology Bulletin, 18(5), 591–602. https://doi.org/10.1177/0146167292185010
   Web of Science ®Google Scholar
• Tomlinson, E. C., & Mayer, R. C. (2009). The role of causal attribution dimensions in trust repair. Academy of Management Review, 34(1), 85–104. https://doi.org/10.5465/amr.2009.35713291
   Web of Science ®Google Scholar
• Trump, R. K. (2014). Connected consumers’ responses to negative brand actions: The roles of transgression self-relevance and domain. Journal of Business Research, 67(9), 1824–1830. https://doi.org/10.1016/j.jbusres.2013.12.007
   Web of Science ®Google Scholar
• Tsarenko, Y., Leo, C., & Tse, H. H. M. (2018). When and why do social resources influence employee advocacy? The role of personal investment and perceived recognition. Journal of Business Research, 82, 260–268. https://doi.org/10.1016/j.jbusres.2017.09.001
   Web of Science ®Google Scholar
• Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S. D., & Wetherell, M. S. (1987). Rediscovering the social group : A self-categorization theory. Basil Blackwell.
   Google Scholar
• Vaidis, D., & Gosling, P. (2011). Is commitment necessary for the arousal of informational dissonance? Revue Internationale de Psychologie Sociale, 2(24), 33–63.
   Google Scholar
• Valor, C., Antonetti, P., & Zasuwa, G. (2022). Corporate social irresponsibility and consumer punishment: A systematic review and research agenda. Journal of Business Research, 144, 1218–1233. https://doi.org/10.1016/j.jbusres.2022.02.063
   Web of Science ®Google Scholar
• Walden, J. A., & Kingsley Westerman, C. Y. (2018). Strengthening the tie: Creating exchange relationships that encourage employee advocacy as an organizational citizenship behavior. Management Communication Quarterly, 32(4), 593–611. https://doi.org/10.1177/0893318918783612
   Web of Science ®Google Scholar
• Walker, K. (2010). A systematic review of the corporate reputation literature: Definition, measurement, and theory. Corporate Reputation Review, 12(4), 357–387. https://doi.org/10.1057/crr.2009.26
   Google Scholar
• Weiner, B. (1986). An attributional model of motivation and emotion. Springer-Verlag.
   Google Scholar
• Yu, H., Legendre, T. S., & Ma, J. (2021). We stand by our brand: Consumers’ post-food safety crisis purchase intention and moral reasoning. Journal of Business Research, 132, 79–87. https://doi.org/10.1016/j.jbusres.2021.04.020
   Web of Science ®Google Scholar
• Zavyalova, A., Pfarrer, M. D., Reger, R. K., & Shapiro, D. L. (2012). Managing the message: The effects of firm actions and industry spillovers on media coverage following wrongdoing. Academy of Management Journal, 55(5), 1079–1101. https://doi.org/10.5465/amj.2010.0608
   Web of Science ®Google Scholar
• Zheng, B., Liu, H., & Davison, R. M. (2018). Exploring the relationship between corporate reputation and the public’s crisis communication on social media. Public Relations Review, 44(1), 56–64. https://doi.org/10.1016/j.pubrev.2017.12.006
   Web of Science ®Google Scholar
• Zhou, Z., Zhang, X., & Ki, E.-J. (2022). Crisis response strategy manipulation: A systematic review and a test of nuances. Public Relations Review, 48(3), 102208. https://doi.org/10.1016/j.pubrev.2022.102208
   Web of Science ®Google Scholar