Relations between technological and non-technological innovations in the service sector

ABSTRACT

In the economic literature, there is a debate on whether technological and non-technological innovations share the same determinants. As a result of this debate, two opposing views have emerged: the distinctive view argues that the determinants of both technologies are different; on the contrary, the integrative view considers that both types of technologies share determinants. The main objective that we pursue in this study is to test which of the two views is prevalent in the service sector of the Spanish economy. Analyses were performed using data from Spanish Technological Innovation Panel for the period 2008–2012. To perform hypothesis tests, the approach of complementarity was used. Our findings indicate that neither of the two approaches has been fully accredited, although the distinctive view is more prevalent. However, this radiography of relations tells us that companies can achieve further increases in productivity if technological innovation and non-technological innovation are implemented simultaneously.

摘要

在经济文献中，关于技术和非技术创新是否具有相同的决定因素存在争论。作为这场辩论的结果，出现了两种对立的观点：独特的观点认为这两种技术的决定因素是不同的；相反，综合的观点认为这两种技术共享决定因素。在这项研究中，我们追求的主要目标是测试这两种观点中哪一种在西班牙经济的服务部门是普遍的。分析采用了西班牙技术创新小组2008–2012年的数据。 为了进行假设检验，采用了互补性的方法。我们的研究结果表明，这两种方法都没有被完全认可，尽管独特的观点更普遍。然而，这种关系的放射线图告诉我们，如果技术创新和非技术创新同时实施，企业可以进一步提高生产力。

KEYWORDS:

• Technological innovation
• organizational innovation
• marketing innovation
• complementarity approach
• service sector

关键词:

• 技术创新
• 组织创新
• 营销创新
• 互补性方法
• 服务业

Disclosure statement

No potential conflict of interest was reported by the authors.