701
Views
29
CrossRef citations to date
0
Altmetric
Articles

Relations between technological and non-technological innovations in the service sector

服务业技术创新与非技术创新的关系

, &
Pages 134-153 | Received 12 Sep 2017, Accepted 07 May 2018, Published online: 18 May 2018

References

  • Ackoff, R. L. (1999). Re-creating the corporation: A design of organizations for the 21st century. New York, NY: Oxford University Press.
  • Asikainen, A. L. (2015). Innovation modes and strategies in knowledge intensive business services. Service Business, 9(1), 77–95.
  • Athey, S., & Stern, S. (1998). An empirical framework for testing theories about complementarity in organizational design. Cambridge, MA: National Bureau of Economic Research.
  • Ballot, G., Fakhfakh, F., Galia, F., & Salter, A. (2015). The fateful triangle. Complementarities between product, process and organizational innovation in the UK and France. Research Policy, 44(1), 217–232.
  • Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.
  • Barras, R. (1986). Towards a theory of innovation in services. Research Policy, 15(4), 161–173.
  • Baumol, W. J. (1967). Macroeconomics of unbalanced growth: The anatomy of urban crisis. American Economic Review, 57(3), 415–426.
  • Belderbos, R., Carree, M., & Lokshin, B. (2006). Complementarity in R&D cooperation strategies. Review of Industrial Organization, 28(4), 401–426.
  • Bhargavaa, M., Chatterjeeb, R., Grimpec, C., & Sofkad, W. (2011). Marketing innovation and R&D capabilities –More than one way to innovation success? Directorate General for Research and Innovation. European Commission.
  • Brouillette, D. (2014). Drivers of innovation, complementarity of innovation, and performance of enterprises in Canada ( Working Paper 2014-01). Canada: Economic Research and Policy Analysis Branch.
  • Brynjolfsson, E., & Hitt, L. M. (2003). Computing productivity: Firm-level evidence. Review of Economics and Statistics, 85(4), 793–808.
  • Cainelli, G., Evangelista, R., & Savona, M. (2006). Innovation and economic performance in services: A firm level analysis. Cambridge Journal of Economics, 30(3), 435–458.
  • Camacho, J. A., & Rodríguez, M. (2008). Patterns of innovation in the service sector: Some insights from the Spanish innovation survey. Economics of Innovation and New Technology, 17(5), 459–471.
  • Camison, C., & Villar-Lopez, A. (2014). Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of Business Research, 67(1), 2891–2902.
  • Canto-Cuevas, F. J., Palacín-Sánchez, M. J., & Pietro, F. (2016). Impact of economic cycle on trade credit: The case of Spanish SMEs. European Research on Management and Business Economics, 22(2), 55–62.
  • Carlborg, P., Kindström, D., & Kowalkowski, C. (2014). The evolution of service innovation research: A critical review and synthesis. The Service Industries Journal, 34(5), 373–398.
  • Cassiman, B., & Veugelers, R. (2006). In search of complementarity in innovation strategy: Internal R&D and external knowledge acquisition. Management Science, 52(1), 68–82.
  • Colombo, M. G., & Delmastro, M. (2002). The determinants of organizational change and structural inertia: Technological and organizational factors. Journal of Economics & Management Strategy, 11(4), 595–635.
  • Coombs, R., & Miles, I. (2000). Innovation, measurement and services: The new problematique. In J. S. Metcalfe, & I. Miles (Eds.), Innovation systems in the service Economy. Measurement and case study analysis (pp. 85–103). New York: Springer.
  • Cozzarin, B. P. (2015). Impact of organizational innovation on product and process innovation. Economics of Innovation and New Technology, 26(5), 405–417.
  • Damanpour, F. (2010). An integration of research findings of effects of firm size and market competition on product and process innovations. British Journal of Management, 21(4), 996–1010.
  • Damanpour, F., & Evan, W. M. (1984). Organizational innovation and performance: The problem of organizational lag. Administrative Science Quarterly, 29(3), 392–409.
  • Damanpour, F., & Gopalakrishnan, S. (2001). The dynamics of the adoption of product and process innovations in organizations. Journal of Management Studies, 38(1), 45–65.
  • Damanpour, F., Szabat, K. A., & Evan, W. M. (1989). The relationship between types of innovation and organizational performance. Journal of Management Studies, 26(6), 587–602.
  • Damanpour, F., Walker, R. M., & Avellaneda, C. N. (2009). Combinative effects of innovation types and organizational performance: A longitudinal study of service organizations. Journal of Management Studies, 46(4), 650–675.
  • Edgerton, D. (1999). From innovation to use: Ten eclectic theses on the historiography of technology. History and Technology, 16(2), 111–136.
  • Egbetokun, A., Mendi, P., & Mudida, R. (2016). Complementarity in firm-level innovation strategies: A comparative study of Kenya and Nigeria. Innovation and Development, 6(1), 87–101.
  • Ennen, E., & Richter, A. (2010). The whole is more than the sum of its parts - Or is it? A review of the empirical literature on complementarities in organizations. Journal of Management, 36(1), 207–233.
  • Ettlie, J. E., & Reza, E. M. (1992). Organizational integration and process innovation. Academy of Management Journal, 35(4), 795–827.
  • Ettlie, J. E., & Rosenthal, S. R. (2011). Service versus manufacturing innovation. Journal of Product Innovation Management, 28(2), 285–299.
  • Evangelista, R. (2000). Sectoral patterns of technological change in services. Economics of Innovation and New Technology, 9(3), 183–222.
  • Freeman, C. (1982). The economics of industrial innovation. London: Frances Pinter.
  • Fritsch, M., & Meschede, M. (2001). Product innovation, process innovation, and size. Review of Industrial Organization, 19(3), 335–350.
  • Gallouj, F., & Weinstein, O. (1997). Innovation in services. Research Policy, 26(4/5), 537–556.
  • Gera, S., & Gu, W. (2004). The effect of organizational innovation and information technology on firm performance. International Productivity Monitor, 9, 37–51.
  • Germain, R. (1996). The role of context and structure in radical and incremental logistics innovation adoption. Journal of Business Research, 35(2), 117–127.
  • Gourville, J. T. (2006). Eager sellers & stony buyers. Harvard Business Review, 84(6), 98–106.
  • Guisado-González, M., González-Blanco, J., Coca-Pérez, J. L., & Guisado-Tato, M. (2017). Assessing the relationship between R&D subsidy, R&D cooperation and absorptive capacity: An investigation on the manufacturing Spanish case. Journal of Technology Transfer, 1–20. doi: 10.1007/s10961-017-9579-7
  • Guisado-González, M., Wright, L. T., & Guisado-Tato, M. (2017). Product–process matrix and complementarity approach. The Journal of Technology Transfer, 42(3), 441–459.
  • Gunday, G., Ulusoy, G., Kilic, K., & Alpkan, L. (2011). Effects of innovation types on firm performance. International Journal of Production Economics, 133(2), 662–676.
  • Hall, B. H., Lotti, F., & Mairesse, J. (2013). Evidence on the impact of R&D and ICT investments on innovation and productivity in Italian firms. Economics of Innovation and New Technology, 22(3), 300–328.
  • Hertog, P. D. (2000). Knowledge-intensive business services as co-producers of innovation. International Journal of Innovation Management, 4(4), 491–528.
  • Hervas-Oliver, J. L., & Sempere-Ripoll, F. (2015). Disentangling the influence of technological process and product innovations. Journal of Business Research, 68(1), 109–118.
  • Hervas-Oliver, J. L., Sempere-Ripoll, F., & Boronat-Moll, C. (2014). Process innovation strategy in SMEs, organizational innovation and performance: A misleading debate? Small Business Economics, 43(4), 873–886.
  • Hervas-Oliver, J. L., Sempere-Ripoll, F., Boronat-Moll, C., & Rojas-Alvarado, R. (2017). On the joint effect of technological and management innovations on performance: ¿Increasing or diminishing returns? Technology Analysis & Strategic Management, 30, 569–581. doi: 10.1080/09537325.2017.1343462
  • Hervas-Oliver, J. L., Sempere-Ripoll, F., Rojas Alvarado, R., & Estelles-Miguel, S. (2017). Beyond product innovation: Deciphering process-oriented innovators, complementarities and performance effects. Technology Analysis & Strategic Management, 30, 582–595. doi: 10.1080/09537325.2017.1347623
  • Hippel, E. V. (2005). Democratizing innovation. Cambridge: MIT Press.
  • INE. (2001). La encuesta del sector servicios. Boletín Informativo del Instituto Nacional de Estadística, Madrid. Retrieved from http://www.ine.es/revistas/cifraine/cifine_serv0702.pdf
  • King, D. R., Slotegraaf, R., & Kesner, I. (2008). Performance implications of firm resource interactions in the acquisition of R&D-intensive firms. Organization Science, 19(2), 327–340.
  • Knott, A. M. (2001). The dynamic value of hierarchy. Management Science, 47(3), 430–448.
  • Le Bas, C., Mothe, C., & Nguyen-Thi, T. U. (2015). The differentiated impacts of organizational innovation practices on technological innovation persistence. European Journal of Innovation Management, 18(1), 110–127.
  • Leiponen, A., & Helfat, C. E. (2010). Innovation objectives, knowledge sources, and the benefits of breadth. Strategic Management Journal, 31(2), 224–236.
  • Li, H., & Atuahene-Gima, K. (2001). Product innovation strategy and the performance of new technology ventures in China. Academy of Management Journal, 44(6), 1123–1134.
  • Masso, J., & Vahter, P. (2011). The link between innovation and productivity in Estonia's services sector. The Service Industries Journal, 32(16), 1–15.
  • McAdam, R., & Keogh, W. (2004). Transitioning towards creativity and innovation measurement in SMEs. Creativity and Innovation Management, 13(2), 126–139.
  • Meroño-Cerdán, A. L., & López-Nicolás, C. (2017). Innovation objectives as determinants of organizational innovations. Innovation: Organization & Management, 19(2), 208–226.
  • Miles, I. D. (2005). Innovation in services. In J. Fagerberg, D. Mowery, & R. Nelson (Eds.), The Oxford handbook of innovation (pp. 433–458). Oxford: Oxford University Press.
  • Milgrom, P., & Roberts, J. (1990). The economics of modern manufacturing: Technology, strategy, and organization. American Economic Review, 80(3), 511–528.
  • Miravete, E., & Pernias, J. (2006). Innovation complementarity and scale of production. Journal of Industrial Economics, 54(1), 1–29.
  • Mohnen, P., & Hall, B. H. (2013). Innovation and productivity: An update. Eurasian Business Review, 3(1), 47–65.
  • Mohnen, P., & Röller, L. H. (2005). Complementarities in innovation policy. European Economic Review, 49(6), 1431–1450.
  • Moorman, C., & Slotegraaf, R. J. (1999). The contingency value of complementary capabilities in product development. Journal of Marketing Research, 36(2), 239–257.
  • Moreira, J., Silva, M. J., Simões, J., & Sousa, G. (2012). Drivers of marketing innovation in Portuguese firms. The Amfiteatru Economic Journal, 14(31), 195–206.
  • Mothe, C., & Nguyen-Thi, T. U. (2012). Non-technological and technological innovations: Do services differ from manufacturing? An empirical analysis of Luxembourg firms. International Journal of Technology Management, 57(4), 227–244.
  • Mothe, C., Nguyen-Thi, T. U., & Nguyen-Van, P. (2015). Assessing complementarity in organizational innovations for technological innovation: The role of knowledge management practices. Applied Economics, 47(29), 3040–3058.
  • Ocasio, W. (1997). Towards an attention-based view of the firm. Strategic Management Journal, 18, 187–206.
  • OECD & Eurostat. (2005). Oslo manual - Proposed guidelines for collecting and interpreting technological innovation data. Paris: OECD Publishing.
  • Pavitt, K. (1984). Sectoral patterns of technical change: Towards a taxonomy and a theory. Research Policy, 13(6), 343–373.
  • Pisano, G. P., & Wheelwright, S. C. (1995). The new logic of high-tech R&D. Harvard Business Review, 73(5), 93–107.
  • Polder, M., Leeuwen, G., Mohnen, P., & Raymond, W. (2010). Product, process and organizational innovation: Drivers, complementarity and productivity effects ( UNU-MERIT Working Papers 035). United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology.
  • Rehman, N. U. (2017). A complementary relationship between networks and organizational innovation activities: Evidence from Chile. Journal of Innovation Economics & Management, 2(23), 83–106.
  • Rivkin, J. W. (2000). Imitation of complex strategies. Management Science, 46(6), 824–844.
  • Roberts, P. W., & Amit, R. (2003). The dynamics of innovative activity and competitive advantage: The case of Australian retail banking, 1981 to 1995. Organization Science, 14(2), 107–122.
  • Roper, S., Du, J., & Love, J. H. (2008). Modelling the innovation value chain. Research Policy, 37(6/7), 961–977.
  • Rothwell, R. (1994). Industrial innovation: Success, strategy, trends. In M. Dodgson, & R. Rothwell (Eds.), The handbook of industrial innovation (pp. 33–53). Cheltenham: Edward Elgar.
  • Rubalcaba, R., Gallego, J., & Hertog, P. D. (2010). The case of market and system failures in services innovation. The Service Industries Journal, 30(4), 549–566.
  • Schilling, M. A. (2008). Strategic management of technological innovation. New York: McGraw-Hill.
  • Schmidt, T., & Rammer, C. (2007). Non-technological and technological innovation: Strage Bedfellows? ( ZEW Discussion Paper 07-052). Centre for European Economic Research.
  • Schubert, T. (2010). Marketing and organisational innovations in entrepreneurial innovation processes and their relation to market structure and firm characteristics. Review of Industrial Organization, 36(2), 189–212.
  • Shin, M. (2004). A framework for evaluating economics of knowledge management systems. Information & Management, 42(1), 179–196.
  • Song, M., Droge, C., Hanvanich, S., & Calantone, R. (2005). Marketing and technology resource complementarity: An analysis of their interaction effect in two environmental contexts. Strategic Management Journal, 26(3), 259–276.
  • Tether, B. S., & Tajar, A. (2008). The organisational-cooperation mode of innovation and its prominence amongst European service firms. Research Policy, 37(4), 720–739.
  • Topkis, D. M. (1978). Minimizing to submodular function on a lattice. Operations Research, 26(2), 305–321.
  • Vergori, A. S. (2014). Measuring innovation in services: The role of surveys. The Service Industries Journal, 34(2), 145–161.
  • Walker, R. M. (2004, June). Innovation and organizational performance: Evidence and a research agenda ( Working Paper, WP No: 002). Advanced Institute for Management Research.
  • Walker, R. M. (2005). Innovation and organizational performance: A critical review of the evidence and a research agenda. Academy of Management Annual Meeting Proceedings, 8(1), 1–6.
  • Walker, R. M. (2008). An empirical evaluation of innovation types and organizational and environmental characteristics: Towards a configuration framework. Journal of Public Administration Research and Theory, 18(4), 591–615.
  • Weitlaner, D., & Kohlbacher, M. (2015). Process management practices: Organizational (dis-)similarities. The Service Industries Journal, 35(1–2), 44–61.
  • Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5(2), 171–180.
  • Yang, H. L., & Hsiao, S. L. (2009). Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service. Technovation, 29(5), 327–337.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.