The Service Industries Journal, Volume 39, Issue 2 (2019)

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The Service Industries Journal, Volume 39, Issue 2 (2019)

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Articles

Article
Servant leadership, organisational trust, and bank employee outcomes
Osman M. Karatepe, Anastasia Ozturk & Taegoo Terry Kim
Pages: 86-108
Published online: 24 Apr 2018
AbstractforServant leadership, organisational trust, and bank employee outcomes | Full Text | References | PDF (2.2 MB) | EPUB
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Article
Towards a conceptualisation of smart tourists and their role within the smart destination scenario
Francisco Femenia-Serra, Barbara Neuhofer & Josep A. Ivars-Baidal
Pages: 109-133
Published online: 10 Aug 2018
AbstractforTowards a conceptualisation of smart tourists and their role within the smart destination scenario | Full Text | References | PDF (2.5 MB) | EPUB
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Article
Relations between technological and non-technological innovations in the service sector
Jennifer González-Blanco, José Luis Coca-Pérez & Manuel Guisado-González
Pages: 134-153
Published online: 18 May 2018
AbstractforRelations between technological and non-technological innovations in the service sector | Full Text | References | PDF (1.4 MB) | EPUB
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Article
Does culture affect sentiments expressed in cruise tours’ eWOM?
Daniela Buzova, Silvia Sanz-Blas & Amparo Cervera-Taulet
Pages: 154-173
Published online: 21 May 2018
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