Quality management applied to higher education

In the last decade, many universities and American Assembly of Collegiate Schools of Business (AACSB) have increased their interest in applying principles of quality management to higher education. There is general agreement on the tools of quality management, however, there is limited discussion and no universally agreed upon model of quality management. We propose a model of quality management that has three components: quality of design, quality of conformance and quality of performance. The model is applied to Rochester Institute of Technology's College of Business. It provides a framework to identify research, teaching and operational improvement opportunities.