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Total Quality Management Volume 11, 2000 - Issue 3
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Original Articles

Quality management applied to higher education

Erhan Mergen
,
Delvin Grant
&
Stanley M. Widrick
Pages 345-352 | Published online: 25 Aug 2010

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  • COSTIN , H. 1999a . “ Quality in education ” . In Strategies for Quality Improvement, , 2nd Edn , 559 – 568 . New York : Dryden .
  • COSTIN , H. 1999b . “ Total quality management in higher education institutions ” . In Strategies for Quality Improvement, , 2nd Edn , 583 – 590 . New York : Dryden .
  • ENSBY , M. and MAHMOODI , F. 1997 . Using the Baldrige Award criteria in college classrooms . Quality Progress , 30 : 85 – 91 .
  • EVANS , J.R. 1996 . What should higher education be teaching about quality? . Quality Progress , 29 : 83 – 88 .
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  • MARCHESE , T. 1999 . “ TQM reaches academy ” . In Strategies for Quality Improvement, , 2nd Edn , 569 – 582 . New York : Dryden .
  • MEHREZ , A. , WEINROTH , G.J. and ISRAELI , A. 1997 . Implementing quality one class at a time . Quality Progress , 30 : 93 – 96 .
  • NATARAJAN , R.N. , MARTZ , R.E. and KUROSAKA , K. 1999 . Applying QFD to internal service system design . Quality Progress , 32 : 65 – 70 .
  • VAZZANA , G. , BACHMANN , D. and ELFRINK , J. 1997 . Does higher education practice what it teaches? . Quality Progress , 30 : 67 – 70 .
  • WALLACE , J.B. 1999 . The case for student as customer . Quality Progress , 32 : 47 – 51 .
  • WEINSTEIN , L.B. , PETRICK , J.A. and SAUNDERS , P.M. 1998 . What higher education should be teaching about quality-- but is not . Quality Progress , 31 : 91 – 95 .

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