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Original Article

Service quality at sporting events: Is aesthetic quality a missing dimension?

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Pages 13-24 | Received 20 Dec 2008, Accepted 18 Jun 2009, Published online: 28 Jul 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (26)

Rui Biscaia, Masayuki Yoshida & Yukyoum Kim. (2023) Service quality and its effects on consumer outcomes: a meta-analytic review in spectator sport. European Sport Management Quarterly 23:3, pages 897-921.
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Magdalena Petronella (Nellie) Swart & Gerhard Roodt. (2020) Mapping the constructs of a business tourist service quality scorecard model. Journal of Convention & Event Tourism 21:1, pages 26-56.
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Martinette Kruger & Melville Saayman. (2019) Kick-starting the experience – an experience-based typology of spectators at a live action sport event. Annals of Leisure Research 22:5, pages 679-698.
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Nicholas D. Theodorakis, Kiki Kaplanidou, Kostas Alexandris & Dimitra Papadimitriou. (2019) From sport event quality to quality of life: The role of satisfaction and purchase happiness. Journal of Convention & Event Tourism 20:3, pages 241-260.
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Xiaochen Zhou, Clare Hanlon, Jonathan Robertson, Ramon Spaaij, Hans Westerbeek, Allison Hossack & Daniel C. Funk. (2018) Dress for fit: An exploration of female activewear consumption. Sport Management Review 21:4, pages 430-415.
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Chanchai Phonthanukitithaworn & Carmine Sellitto. (2018) Perceptions of service quality at football stadiums: influence on fans’ intention to attend future games. Managing Sport and Leisure 23:3, pages 204-224.
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Masayuki Yoshida. (2017) Consumer experience quality: A review and extension of the sport management literature. Sport Management Review 20:5, pages 427-442.
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David J. Shonk, Gonzalo A. Bravo, Luisa Velez-Colon & Cindy Lee. (2017) Measuring Event Quality, Satisfaction, and Intent to Return at an International Sport Event: The ICF Canoe Slalom World Championships. Journal of Global Sport Management 2:2, pages 79-95.
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Shiro Yamaguchi, Ryoko Akiyoshi, Yasuo Yamaguchi & Haruo Nogawa. (2015) Assessing the Effects of Service Quality, Past Experience, and Destination Image on Behavioral Intentions in the Spring Training Camp of a Japanese Professional Baseball Team. Journal of Convention & Event Tourism 16:3, pages 228-252.
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Ingibjörg Sigurðardóttir & Guðrún Helgadóttir. (2015) Riding High: Quality and Customer Satisfaction in Equestrian Tourism in Iceland. Scandinavian Journal of Hospitality and Tourism 15:1-2, pages 105-121.
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Nicholas D. Theodorakis, Kyriaki (Kiki) Kaplanidou & Ioanna Karabaxoglou. (2015) Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event. Leisure Sciences 37:1, pages 87-107.
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Chen-Yueh Chen, Yi-Hsiu Lin & Hui-Ting Chiu. (2013) Development and psychometric evaluation of sport stadium atmosphere scale in spectator sport events. European Sport Management Quarterly 13:2, pages 200-215.
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Nicholas D. Theodorakis, Kostas Alexandris, Nikolaos Tsigilis & Serafim Karvounis. (2013) Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality. Sport Management Review 16:1, pages 85-96.
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Masayuki Yoshida, Jeffrey D. James & J. Joseph Cronin Jr. (2013) Sport event innovativeness: Conceptualization, measurement, and its impact on consumer behavior. Sport Management Review 16:1, pages 68-84.
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Masayuki Yoshida & Brian Gordon. (2012) Who is more influenced by customer equity drivers? A moderator analysis in a professional soccer context. Sport Management Review 15:4, pages 389-403.
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