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Original Articles

A process approach in measuring quality costs of construction projects: model development

Pages 179-192 | Published online: 21 Oct 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (12)

Jingxiao Zhang, Hui Li, Bo Xia, Martin Skitmore, Si Pu, Quanxue Deng & Weixing Jin. (2021) Development of a market-oriented EFQM excellence model for analyzing the implementation of quality management in developing countries. International Journal of Construction Management 21:9, pages 884-909.
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Peter Love & Jim Smith. (2018) Unpacking the ambiguity of rework in construction: making sense of the literature. Civil Engineering and Environmental Systems 35:1-4, pages 180-203.
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Hammad AlNasseri & Radhlinah Aulin. (2015) Assessing Understanding of Planning and Scheduling Theory and Practice on Construction Projects. Engineering Management Journal 27:2, pages 58-72.
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Martin Taggart, Lauri Koskela & John Rooke. (2014) The role of the supply chain in the elimination and reduction of construction rework and defects: an action research approach. Construction Management and Economics 32:7-8, pages 829-842.
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Terence Lam & Keith Gale. (2014) Highway maintenance: impact of framework agreements upon project financial performance. Construction Management and Economics 32:5, pages 460-472.
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Amirhosein Jafari & Suhansa Rodchua. (2014) Survey research on quality costs and problems in the construction environment. Total Quality Management & Business Excellence 25:3-4, pages 222-234.
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Uma Kumar, Vinod Kumar, Danuta de Grosbois & Franck Choisne. (2009) Continuous improvement of performance measurement by TQM adopters. Total Quality Management & Business Excellence 20:6, pages 603-616.
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Yehiel Rosenfeld. (2009) Cost of quality versus cost of non‐quality in construction: the crucial balance. Construction Management and Economics 27:2, pages 107-117.
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Hsin Hsin Chang. (2006) An Empirical Evaluation of Performance Measurement Systems for Total Quality Management. Total Quality Management & Business Excellence 17:8, pages 1093-1109.
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Hsin Hsin Chang. (2006) Development of performance measurement systems in quality management organisations. The Service Industries Journal 26:7, pages 765-786.
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RodneyA. Stewart & ClintonA. Spencer. (2006) Six‐sigma as a strategy for process improvement on construction projects: a case study. Construction Management and Economics 24:4, pages 339-348.
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Hsin Hsin Chang. (2005) The influence of continuous improvement and performance factors in total quality organization. Total Quality Management & Business Excellence 16:3, pages 413-437.
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Articles from other publishers (35)

Nandini Sharma & Boeing Laishram. (2024) Understanding the relevance and impact of the cost of quality in the construction industry: a systematic literature review using PRISMA. Construction Innovation.
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Nandini Sharma & Boeing Laishram. 2024. Sustainable Lean Construction. Sustainable Lean Construction 225 236 .
Christina Dimitrantzou, Evangelos Psomas & Fotios Vouzas. (2023) The influence of competitive strategy and organizational structure on the cost of quality in food and beverage (F&B) companies. The TQM Journal.
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Cvetanka Velkoska & Mite Tomov. (2022) Understanding and application of quality costs in automotive manufacturing companies in North Macedonia: empirical study. International Journal of Quality & Reliability Management 40:6, pages 1463-1484.
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Arshed Abbas Mohammed & Kadhim Raheem Erzaij. The impact of using continuity and serial tendering for project management. The impact of using continuity and serial tendering for project management.
C. Amoah & Y. Sibelekwana. 2023. Sustainable Education and Development – Sustainable Industrialization and Innovation. Sustainable Education and Development – Sustainable Industrialization and Innovation 1 13 .
Sahil Garg & Sudhir Misra. (2021) Understanding the components and magnitude of the cost of quality in building construction. Engineering, Construction and Architectural Management 29:1, pages 26-48.
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Tara L. Cavalline, Dennis Morian & Clifford J. Schexnayder. 2021. Construction Quality in the Alternate Project Delivery Environment. Construction Quality in the Alternate Project Delivery Environment 405 427 .
Monirul Islam, Sarajul Fikri Mohamed, Zakaria Mohd Yusof, Syamsul Hendra Mahmud, Azmi Mohamed & Noor Azeyah Khiyon. 2021. Proceedings of the 3rd International Conference on Separation Technology. Proceedings of the 3rd International Conference on Separation Technology 35 48 .
Hêriş Golpîra, Cosimo Magazzino & Sina Safaeipour. 2021. Application of Mathematics and Optimization in Construction Project Management. Application of Mathematics and Optimization in Construction Project Management 141 164 .
Jingchun Feng, Yuting Wang & Ke Zhang. (2020) Evaluation of the Quality Supervision System for Construction Projects in China Considering the Quality Behavior Risk Transmission. Symmetry 12:10, pages 1660.
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Hang Su & Yuting Wang. (2020) The Effectiveness Analysis of the Supervision from Government on Control the Quality Behavior Risks of Enterprises in the Construction Industry. The Effectiveness Analysis of the Supervision from Government on Control the Quality Behavior Risks of Enterprises in the Construction Industry.
Bolennart Eriksson. (2019) Costs of Quality in Clinical Development. Therapeutic Innovation & Regulatory Science 53:5, pages 706-713.
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Zachary A. CollierDaniel HendricksonThomas L. PolmateerJames H. Lambert. (2018) Scenario Analysis and PERT/CPM Applied to Strategic Investment at an Automated Container Port. ASCE-ASME Journal of Risk and Uncertainty in Engineering Systems, Part A: Civil Engineering 4:3.
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Evrikleia Chatzipetrou & Odysseas Moschidis. (2018) A multidimensional longitudinal meta-analysis of quality costing research. International Journal of Quality & Reliability Management 35:2, pages 405-429.
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Samiaah Al-Tmeemy & Bassam Al Bassam. (2018) An empirical analysis of the relationship between cost of control activities and project management success. MATEC Web of Conferences 162, pages 02036.
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Mahdi SafaMing-Ho YeeDerek RaysideCarl T. Haas. (2016) Optimizing Contractor Selection for Construction Packages in Capital Projects. Journal of Computing in Civil Engineering 30:5.
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EYRIKLEIA CHATZIPETROU & Odysseas Moschidis. (2016) Quality costing: a survey in Greek supermarkets using multiple correspondence analysis. International Journal of Quality & Reliability Management 33:5.
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Andrew W.T. Lau, S.L. Tang & Y.S. Li. (2015) The level of TQM application by construction contractors in Hong Kong. International Journal of Quality & Reliability Management 32:8, pages 830-862.
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Gholamreza HeraviAmirhosein Jafari. (2014) Cost of Quality Evaluation in Mass-Housing Projects in Developing Countries. Journal of Construction Engineering and Management 140:5.
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Seyed Hossein Razavi Hajiagha, Hannan Amoozad Mahdiraji & Shide Sadat Hashemi. (2013) A hybrid model of fuzzy goal programming and grey numbers in continuous project time, cost, and quality tradeoff. The International Journal of Advanced Manufacturing Technology 71:1-4, pages 117-126.
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Raid Al‐Aomar. (2012) A lean construction framework with Six Sigma rating. International Journal of Lean Six Sigma 3:4, pages 299-314.
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Samiaah M. Hassen Al-Tmeemy, Hamzah Abdul- Rahman & Zakaria Harun. (2012) Contractors' perception of the use of costs of quality system in Malaysian building construction projects. International Journal of Project Management 30:7, pages 827-838.
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Fang-Ying ShenAndrew S. Chang. (2011) Exploring Coordination Goals of Construction Projects. Journal of Management in Engineering 27:2, pages 90-96.
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Shuki Dror. (2010) A methodology for realignment of quality cost elements. Journal of Modelling in Management 5:2, pages 142-157.
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Avner Engel. 2010. Verification, Validation, and Testing of Engineered Systems. Verification, Validation, and Testing of Engineered Systems 550 603 .
Manuel E. SellésJose A. RubioJavier Reig Mullor. (2008) Development of a Quantification Proposal for Hidden Quality Costs: Applied to the Construction Sector. Journal of Construction Engineering and Management 134:10, pages 749-757.
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V. Kumar, D. De Grosbois, F. Choisne & U. Kumar. (2008) Performance measurement by TQM adopters. The TQM Journal 20:3, pages 209-222.
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Markus Hoppe, Avner Engel & Shalom Shachar. (2007) SysTest: Improving the verification, validation, and testing process— Assessing six industrial pilot projects. Systems Engineering 10:4, pages 323-347.
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Vivian W.Y. Tam & Khoa N. Le. (2007) Quality improvement in construction by using a Vandermonde interpolation technique. International Journal of Project Management 25:8, pages 815-823.
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Yumin Liu. (2007) Dynamic COQ Model for Different Quality Levels. Asian Journal on Quality 8:1, pages 87-98.
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B. Pollack-Johnson & M.J. Liberatore. (2006) Incorporating Quality Considerations Into Project Time/Cost Tradeoff Analysis and Decision Making. IEEE Transactions on Engineering Management 53:4, pages 534-542.
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Kwan S. Jeong, Michail Kagioglou, Richard Haigh, Dilanthi Amaratunga & Mohan L. Siriwardena. (2006) Embedding good practice sharing within process improvement. Engineering, Construction and Architectural Management 13:1, pages 62-81.
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Aynur Kazaz, M. Talat Birgonul & Serdar Ulubeyli. (2005) Cost-based analysis of quality in developing countries: a case study of building projects. Building and Environment 40:10, pages 1356-1365.
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Syed M. Ahmed, Raymond T. Aoieong, S.L. Tang & Daisy X.M. Zheng. (2005) A comparison of quality management systems in the construction industries of Hong Kong and the USA. International Journal of Quality & Reliability Management 22:2, pages 149-161.
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